Consulting ToolkitA prospectus of UKMEA Consulting services

ContentsAcoustics 4

Advanced Technology and Research 6

Airport Development 8

Building Performance and Systems 10

Business and Investor Advisory Services 12

City Economics 14

Cost Management 16

Digital 18

Energy and Climate Change Consulting 20

Environmental Consulting 22

Fire Engineering 24

Landscape Architecture 26

Lighting Design 28

Masterplanning and Urban Design 30

Materials Consulting 32

Operations Consulting 34

Planning, Policy and Economics 36

Programme and Project Management 38

Product Design 40

Resilience, Security and Risk 42

Theatre and Venue Consulting 44

Transport Consulting 46

Consulting Organogram 48

Future uncertainties, from economic shifts to climate change, are complicating the business landscape. For organisations to perform at their best, they need be agile in responding to opportunities and challenges. To make the right decisions, they require relevant and informed insight into trends.

To succeed, they must use their resources wisely and respond to risks and opportunities appropriately.

By integrating our technical, design and management consulting expertise, Arup provides insightful advice and design pragmatic solutions. We draw on our breadth of technical and operational expertise todevelop a clear understanding of the issues and complexities within our clients’ businesses and have the focus and drive to deliver results.

Arup’s Consulting group comprises of 22 teams working across management consulting, planning and technology. The capability is shaped by our engineering heritage and informed by our diverse skills and experiences. Our teams comprise of experienced consultants with backgrounds in infrastructure, organisational change, business transformation, urban planning, market research, investment banking and accounting.

We focus on delivering breakthrough solutions at the critical point where our client’s assets and infrastructure initiatives connect with their business and people issues. Our team bridges both worlds, combining strategic and commercial acumen with specialised technical advice.

ForewordJerome Frost, Leader of UKMEA Consulting, Arup

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ServicesArchitectural acoustics

Auralisation and sound visualisation

Building planning

Environmental design and noise impact assessment

Measurement and modelling

Mechanical service noise and vibration control

Noise mapping

Room acoustics

Road and rail system design

Service leaderIan Knowles UK Acoustics Leader

Acoustics

Helping clients achieve their acoustical aspirations, from creating concert halls with beautiful sound to reducing the impact of airport noise.

We offer an international design service, providing a full range of architectural, building, transport and environmental acoustic solutions, in addition to sound and audio visual systems design. Our breadth of skills and experience enables us to offer advice from conception and masterplanning, through planning application, design, construction, testing and commissioning.

In 2003, we launched SoundLab, an innovative, purpose-built listening environment which allows clients and designers to listen to existing acoustic spaces, as well as those that are being designed. SoundLab helps us give stakeholders a more accurate understanding of environmental noise impacts for planned developments. That insight, together with our experience in managing noise and vibration issues, helps us resolve potential hurdles at planning stage, win acceptance and secure consents.

Our leaders are internationally recognised in all aspects of acoustic consulting and in the acoustic design of performing arts buildings and railways. We understand that acoustic excellence is fundamental to performing arts projects and profoundly influences the design. To that end, we deliver value for clients when providing early strategic advice to a project.

Case studies

Stormen Kulturkvartalet

Situated above the Arctic Circle in the Norwegian city of Bodø, Stormen is one of the world’s first fully-convertible multi-purpose auditoria. Stormen is able to host complex theatre shows with a proscenium stage, a full flytower of international standard and variable-sized orchestra pit. It can also fully transform its interior structure to deliver world-class symphony concerts in a traditional shoe box hall. The transformation from a concert hall to a proscenium theatre takes little more than an hour.

HS2 Ltd Auralisation

As part of Arup’s work on HS2, the Arup SoundLab was used to allow people to hear first-hand what the high speed trains could sound like in different locations along the proposed route, for the first time on any infrastructure project. The sophisticated purpose built acoustic facility has also allowed the project to test the effect of different design options such as the inclusion of noise reduction measures and the latest train technology including aerodynamic noise control.

Construction Noise Monitoring

To reduce the risk of noise complaints from the construction site at Milton Court, Arup’s acoustics team provided an innovative noise monitoring system. This system included a live screen that was installed in the construction site office and also accessible from mobile devices. This screen displayed, in real time, information on the site’s noise. It included various alarm levels that triggered when noise limits were close to being exceeded. A daily automatic noise report was emailed to stakeholders.

Clients include

BBC

BAA

British Land

Cambridge University

Department for Education and Science

Highways Agency

HS2 Ltd

“I haven’t enjoyed playing anywhere as much for a long time. The feeling on stage is close to perfect, with that beautiful warm wood all around and the dimensions are just right; spacious but still intimate. The acoustics are just fantastic – one can hear a pin drop and comfortably explore the extremes of dynamics.”Daniel Rowland Brodsky Quartet, on the concert hall of the Colyer Fergusson Building

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ServicesAutomotive and transport systems engineering

Blast and impact engineering

Climate change consulting

Existing and movable structures consulting

Fluid dynamics

Nuclear packaging and transportation

Offshore engineering

Software development and support

Vibration engineering

Service leaderPeter Young Advanced Technology and Research Leader

Advanced Technology and Research

Specialising in the development of inventive, practical and cost-effective solutions to complex engineering problems whilst creating exceptional value for clients.

Arup’s Advanced Technology and Research (AT+R) group offers specialist design and engineering services for the built environment. We work for a range of clients in the buildings, bridges, civil engineering, automotive, railway, nuclear energy, petrochemical and power generation sectors.

Multidisciplinary teams work collaboratively on projects, generating value through developing and applying innovative concepts, alternative design strategies and advanced numerical optimisation techniques. Including world class experts in their field, our staff are of the highest technical calibre, enabling us to provide a centre for expertise, research and innovation; an important role in the technical leadership of Arup.

Approximately half of our work is for Arup’s Buildings and Infrastructure Practices, where our skills and experience help our colleagues differentiate Arup from its competitors, using advanced numerical methods and ‘first principle’ approaches to find unique engineering solutions.

The rest of our work is for a diverse range of external clients. These projects keep us technically sharp, aware of the challenges and close to the end users - helping us understand their needs, significant technological trends and opportunities for further service development.

Case studies

Singapore Sports Hub

Arup’s movable structure engineers were instrumental in developing the retractable roof architectural concept for this state-of-the-art stadium. Our wind engineers, building physicists and materials technologists worked together on the design, using materials expertise and stress analysis to understand the fixed roof fatigue, bowl cooling and deployable systems. Our specialist advice and design allowed the whole lower seating tier to be rapidly reconfigured from athletics to football mode.

High Roller Observation Wheel, Las Vegas

Providing early strategic and concept design advice, AT+R helped the client procure this project. We engineered the distinctive wheel cabins, main bearings and drive system of this record breaking observation wheel, using 3D stress analysis to optimise the innovative single rim design. We applied materials expertise to procure tightly curved glass and manage humidity between the insulating panes, whilst wind dynamics analysis and thermal simulation of the cabin helped enhance passenger comfort.

Midland Goods Shed, London

Our knowledge of historic structures enabled the redevelopment and refurbishment of this Grade II listed building. Within a constrained site we designed strengthening intervention, repair and new structures to integrate with the existing. This has allowed for a sensitive restoration and conversion of this Victorian structure, creating a revitalised, multi-use commercial space. The regeneration of the Midland Goods Shed has created an innovative new focal point for King’s Cross, whilst retaining the building’s heritage and cultural identity.

Clients includeJaguar Land Rover

Leicester City Football Club

Husky Energy

Marks & Spencer

Milton Keynes Council

RSSB

RWE Innogy

Transport Systems Catapult

The University of Manchester

Waste & Resources Action Programme (WRAP)

“The Arup team has a good depth of technical expertise... the quality of work is always very high and delivered on time.”Thomas Wewer Civil Project Engineer, RWE Innogy

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ServicesAir traffic demand and capacity analysis

Airfield planning

Airfield and terminal simulation

Airport logistics

Airport masterplanning

Baggage handling systems planning and design

Concept of airport operations

Technical review and due diligence

Terminal and facility planning

Service leaderGurjit Wood Airport Development Service Leader

Airport Development

Through our close collaboration with clients and our understanding of the complexities of the aviation industry, we provide holistic solutions that address a wide range of stakeholder requirements.

Airport development is an aviation focussed team of specialists across multiple disciplines that understand the strategic, planning and development aspects of airports, including airport planning and baggage systems.

Our airport planners and baggage specialists work with clients to solve today’s demands and to anticipate future needs. We develop creative planning, baggage and operational solutions that balance traffic growth, evolving airline and airport strategies, commercial demands, emerging regulatory policy and competing requirements. Our team provides the professional skills needed to define the strategic development, business and operational requirements for new airport facilities. This is as well as updating existing facilities and optimising the capacity of existing assets including airfields, terminals and baggage systems.

We provide pragmatic solutions, delivering projects that are affordable, buildable, and operationally efficient, often delivered and implemented in a capacity constrained, operational environment. Whether working for regional airports, or the world’s largest hubs, we apply the same high calibre of analysis, creativity and strategic thinking, focused on understanding and serving the client’s needs.

Case studies

Copenhagen Airport

Arup’s Airport Development team was awarded the contract for developing Copenhagen Airport’s Long Term Capacity Plan (LTCP). The scope for the LTCP project was to develop a terminal and airfield masterplan for the airport to grow to 38.5 million passengers per annum by 2035. Arup has developed a range of expansion options to address anticipated capacity shortfalls covering landside, terminal and airside facilities. Through a rigorous process of option evaluation and stakeholder engagement a preferred airport-wide development strategy has been agreed.

Heathrow Airport

Arup is Heathrow Airport’s baggage programme designers for Q6 (2014-2019), responsible for the design of all baggage project solutions. Beyond designing the schemes, Arup’s role then moves into one of a concept guardian; reviewing technical queries and managing the concession requests as technical support to the Heathrow project manager. Our work is being delivered successfully in a transformational period for Heathrow which has included the opening of Terminal 2 and the subsequent closure of the airport’s Terminal 1.

Istanbul New Airport

Since the airport’s inception, Arup has provided masterplanning services for the future six runway, two terminal, 150 million passenger per annum airport. This includes the planning of all airfield elements including runway and taxiway geometry and stand planning. Our team also developed the passenger terminal programme of requirements, undertaken dynamic simulation modelling of passengers flows and aircraft movements, planning of support facilities, and airside and landside road network planning. The studies are underpinned by the development and evaluation of robust masterplan, airfield and terminal options based on a sound concept of operations.

Clients include

Aberdeen International Airport

ACSA - Johannesburg Airport

Dubai Airports

Dublin Airport Authority

European Investment Bank

Gatwick Airport Limited

Heathrow Airport Limited

Manchester Airports Group

Vienna International Airport

Vinci Airports

“Arup services to date have been provided in a timely and professional manner, and we have no hesitation in recommending them to other clients for similar projects”Richard Meredith Chief Development Officer, Istanbul New Airport

“I have been impressed by the breadth of the baggage experience at Arup and the energy that they have brought to the airport”Ian Reynolds Senior Baggage Project Manager, Heathrow Airport Limited

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ServicesBMS and controls

Building performance evaluation

Carbon reduction and energy management

Commissioning & soft landings

CRC advice

ESOS evaluation

Metering and monitoring

Occupant satisfaction

Post occupancy evaluation

Systems integration

Service leaderDarren Wright Building Performance and Systems Leader

Building Performance and Systems

Helping optimise the performance of buildings to ensure they perform as efficiently and effectively as they were designed to do.

Better performing buildings mean better performing organisations. Happy, healthy and comfortable occupants are the litmus of the building’s success and the business which it serves. As such, we give equal emphasis to building performance for both the technical and human aspects to deliver a balanced outcome. Our services span the lifecycle of the building from concept through construction, operation and feedback which enables continuous improvement.

Our wide-ranging expertise along with a deep understanding of the mechanism of rating buildings, such as DEC, LEED and BREEAM, significantly improve performance – giving you more value for your investment. Ensuring occupant satisfaction and wellbeing can be derived using our state-of-the-art methodology to carry out feedback studies of occupants in buildings worldwide. Studies are benchmarked against a database of more than 850 buildings. Lessons are learnt and new and refurbished buildings become part of a continual cycle to improvement.

Clients such as The Crown Estate, Adidas and Procter & Gamble rely on our building performance expertise to enhance their facilities around the world. In the UK, we are also helping clients to meet increasingly tough legislation such as the Carbon Reduction Commitment.

Case studies

Derwent London

The Arup Appraise service was applied to three principal buildings in Derwent’s portfolio, indicating opportunities for the improvement of building performance. Arup recommended implementation of automatic metering linked into effective energy management procedures. This resulted in refining the controls of major plant items to just essential use and better management of low energy use. The client has seen significant operational cost savings during the first phase of the project with generic solutions that can be extended to other buildings in their portfolio.

Ofgem (No 9 Millbank)

Built in 1929, this Grade II listed building is constructed with solid stone faced walls, steel frames and concrete pot floors. Arup carried out a building performance evaluation which identified measures to reduce energy, carbon and cost. Recommendations were taken through to specification, implementation of the remedial works and validation following completion. The outcome has been a 20% reduction in electricity use, 50% reduction in gas use and 30% reduction in emissions, leading to a commendation in the CIBSE Building Performance Awards.

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The Crown Estate

Since 2012, Arup has developed a carbon and sustainability strategy for the The Crown Estate’s (CE) urban business. The strategy covers both existing properties and new developments. We have implemented a sustainability reporting framework that has been rolled out across all developments and refurbishments since April 2015 and will help maximise all future operational developments. Within the second year, the programme, which covers the CE’s London portfolio is forecast to deliver carbon reductions of 460t CO2 per annum and will reduce operational costs by £130,000.

Clients include

BAA

Crown Estate

Grosvenor Estates

Skanska

Standard Chartered Bank

Technology Strategy Board

University of East Anglia

“Arup has been working with Ofgem for the last five years and in this time Ofgem’s DEC rating has dropped from a G-165 down to a D-79. This reduction has been in no small part due to Arup looking at our building processes and advising us on strategies.”Paul Nixon, Internal Environment Manager Ofgem

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ServicesCorporate Finance

Due Diligence

Strategy and Economics

Service leaderCraig Forrest UKMEA Business and Investor Advisory Services Leader

Business and Investor Advisory Services

Enabling and supporting successful investment in infrastructure and urban environments.

As global leaders in technical and commercial due diligence across all infrastructure asset classes, Arup’s business and investor advisory specialists go the extra mile to translate issues into financial analysis and clear recommendations. This enables our clients to fully evaluate investment opportunities; creating a competitive edge for investors and delivery certainty for asset owners. To support the optimisation of asset performance, we bring together global transaction knowledge to benchmark asset management and operational performance, determining appropriate improvement and project delivery strategies.

Arup’s advisory track record spans a variety of global sectors including energy and utilities, social infrastructure, transport and property. A deep understanding of policy and regulatory issues, industry knowledge and technical expertise allows us to future proof projects, programmes and businesses against risks and challenges. Our corporate financiers provide global financial advisory services on project finance, public-private partnerships (PPP) and infrastructure merger and acquisition (M&A) transactions. Through this, buyers make informed investments and investors are able to transform the performance of existing assets. Globally, our Business and Investor Advisory Services team has advised on over $60bn of successful transactions since 2009.

Case studies

Eurostar Acquisition

Arup provided commercial and technical due diligence to Caisse de depot et placement du Quebec (CDPQ) and the Hermes Infrastructure consortium on their successful acquisition of the UK government’s 40% stake in Eurostar for GBP 581.1m. Our scope of work included a commercial review with the preparation of a sponsors case including market overview, demand forecast, yield assessment and revenue projections; a technical review including a review of the rolling stock capital expenditure programme; and a contractual review, including a detailed non-legal review of agreements and lifecycle requirements.

Offshore Transmissions Owners Tender Round Three

Arup is the lead financial advisor to a 50:50 Joint Venture (JV) made up of 3i and Mitsubishi Corporation on the offshore transmission owners (OFTOs) tender round three (TR3) projects being tendered by Ofgem. Our scope of works includes financial structuring based on a range of different solutions including project bonds and private placements, fund raising (c.£360m of debt finance raised), development of a complex financial model and advising on bid strategy. Arup is also providing bid management services to the consortium on this project.

Dong Energy

Arup provided Commercial & Technical Due Diligence (CDD) on DONG Energy’s exploration and prodution (E&P), wind, thermal, and connectors and measurers (C&M) businesses. Arup’s work informed the basis of the total valuation of DONG’s separate business assets. We reviewed individual business plans and utilised information from a virtual data room to develop a risk based approach as to which assets and issues required detailed review. Each business aspect was assessed individually and included a review of asset condition, the capital expenditure program, the financial model and the decommissioning program.

Clients include

3i

Abu Dhabi Investment Authority

Barclays Infrastructure Fund

Goldman Sachs

Macquarie

Marubeni

Mitsui

Morgan Stanley

The Office of Rail Regulation

Standard Bank

“Arup’s responsiveness to problems or issues that occurred during the project was instantaneous, often anticipating problems before they became apparent and solving them before we knew. Their reports were articulate and insightful, always on point. Overall, they were absolutely outstanding; among the best in the country.”Leroy Saage Deputy Director of Capital Projects at SFCTA

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ServicesBusiness plans and operating plans

Ex-ante and ex-post economic appraisal

Funding and financial modelling

Green-book business case appraisals

Infrastructure plans

Project feasibility assessments

Regeneration strategies

Value for money and efficiency reviews

Service leadersAlexander Jan Director, City Economics

Joanna Rowelle Director, City Economics

City Economics

We help clients meet the challenges and opportunities presented in complex city environments. By integrating economics, business strategy, financial analysis and policy advice, we aim to support the development, regeneration and transformation of our urban spaces.

Cities are engines for economic growth and drive prosperity across the world, 70% of the world’s population will be living in urban areas by 2050. We aim to engage with cities as a driving force for development and progress, whilst at the same time ensuring cities grow as liveable, sustainable spaces where people and business can thrive.

City Economics enjoys an unparalleled breadth of project experience with diverse private and public sector clients. We engage stakeholders from the earliest stages of economics planning and project inception through to delivery, implementation and operation. Our expertise blends economics, policy and regulation advice as well as financing and funding expertise.

Core to our approach is our ability to develop tools and approaches to justify funding for projects and realise investment potential. Through collaboration with agencies and businesses involved in front line delivery, we help to ensure desired outcomes. Arup’s in-house technical and financial expertise in comprehensive disciplines exists across the built environment.

Case studies

London Infrastructure Plan 2050

The Greater London Authority (GLA) put together a London Infrastructure Plan setting out the capital’s strategic infrastructure investment requirements for 2050. Arup was commissioned to produce an evidence base for the infrastructure plan. Our study examined projects identified to date and recommended any additions and deletions, as well as appraising the costs and benefits of each project. We advised the GLA on how projects could be best packaged to optimise ordering, timing and value for money. By reviewing financing and funding options we identified synergies and financing models that could offer best value to the GLA.

Kings Cross (Central) Regeneration

We worked with the Argent team to develop the regeneration strategy, infrastructure plan and the planning application strategy. The mixed use project, located adjacent to Kings Cross and St Pancras stations includes 4,000 new homes and retail and office development, as well as the new Central St Martins art school. Through a wide ranging review involving data analysis, stakeholder engagement and a review of planning arrangements, we helped inform understanding of the key success drivers for the scheme. By supporting a renegotiation of the section 106 planning agreement, we ensured the client was well placed to maximise regeneration impact in the future.

Santos Port Redevelopment Viability Study

Supported by funding from the World Bank, the City of Santos commissioned Arup to complete an in-depth study into the regeneration of the Valongo Waterfront. This 1.2km area between the waterfront and Santos’ historic centre was seen as crucial to significantly boosting the local economy through tourism and attracting business. Our team provided economic feasibility analysis on the delivery of the development via a public and private concession. The analysis resulted in the creation of a public and private concession framework that has been used to invite bids from private developers.

Clients includeArgent

Energy Technologies Institute

European Investment Bank

Gatwick Airport

Greater London Authority

Green Investment Bank

inmidtown

Siemens

“Arup’s advice on the impact of Crossrail for our business improvement district inmidtown was invaluable. It was instrumental in shaping debate on the future of central London. Arup demonstrated flexibility, open-mindedness and a willingness to go the extra mile. It was a real pleasure to work with them”Tass Mavrogordato Chief Executive, inmidtown business improvement district, London

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ServicesAudit and due diligence

Benchmarking and cost analysis

Cost planning and estimating

Claims resolution

Project and programme cost management

Procurement and delivery management

Risk and value management

Whole life costing

Service leaderDeirdre Chapman Director

Cost Management

Helping clients achieve improved value for money by providing a high quality, focused service through the full project lifecycle; from initial strategy development to project and programme delivery.

Arup’s cost management team provides the range of construction cost management services you would expect of any leading international consultancy. As part of a multi-disciplinary design consultancy, our people have a wide range of experience and in-depth technical knowledge aligned to Arup’s traditional business sectors.

We work across the industry in almost all markets and sectors, with services including strategic procurement advice, cost planning and estimating, project and programme cost management, specialist technical services such as building performance and embodied carbon evaluation and consultancy services such as risk and value management, audit and due diligence.

This is reflected in our client base which comprises multinational corporations such as Coca-Cola Enterprises, institutions including Legal & General and PwC, and a range of infrastructure clients including Network Rail, Yorkshire Water and National Grid. The scope of our projects include international business relocations, new headquarter facilities, signature architect buildings, strategic planning and due diligence and expert advice in specialisms such as procurement and supply chain management.

Case studies

Guy’s Tower, Guy’s and St Thomas’ Hospital

Arup produced initial feasibility stage estimates and risk analysis to provide the client board with a high level of assurance and provided robust cost data to support the project business case. Arup has continued to provide the full scope of post contract cost management functions. We provided a full multi-disciplinary team including project management, contract administration, cost management, CDMC and all aspects of design.

National Grid Cost Estimating Hub

National Grid identified that to meet the requirements of the new price control methodology, a greater focus was needed on cost awareness within the organisation. They engaged our cost management team to establish estimating capability within NG capital delivery. Arup’s independence was a key factor in enabling NG to demonstrate fair and honourable dealings across the contractor supply chain. In one year, over 200 estimates have been prepared for electrical substation and overhead line projects, an average output of 3-4 estimates per week.

Garden Bridge

The Garden Bridge is a unique new pedestrian crossing over the River Thames in the heart of London. The bridge incorporates an extensive garden requiring an innovative approach to bridge design and engineering. Building on our experience of bridge projects (including the Millennium Bridge), our Cost Management team has worked within a multidisciplinary Arup team to provide a range of commercial services to TfL. This has supported the £150m project as it progressed to submission of the planning application.

Clients includeGreater London Authority

Legal and General

National Grid

Office of Rail Regulation

Proctor & Gamble

Transport for London

“Throughout their involvement Arup have been extremely proactive and supportive, and are a highly valued partner.”David Birch Head Head of Project Controls, Capital Delivery, National Grid

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ServicesData analytics, visualisation, modelling

Digital innovation services

ICT/AV infrastructure design and engineering

Integrated technology programme management

IT operations and project management

Masterplanning

Systems architecture, design and assurance

Service leaderVolker Buscher UKMEA Digital Leader

Digital

The Digital consultant of choice in the built environment. We enable clients to use technology to realise new opportunities, improve efficiency and manage risk effectively.

At Arup we believe that when harnessed correctly, technology has the power to create smarter approaches to shape a better world. Arup’s Digital consultancy business is a global group of technology consultants who combine a deep understanding of the digital environment and market expertise to offer world-class advisory services and solutions for our clients. Our consulting services allow clients from businesses to government to solve complex technology challenges that arise from projects and span from strategy, design, insight and operations.

Our independence allows us to look for the appropriate technology solution based upon our clients’ needs. Our global experience benefits our clients through cross market and cross country lessons learnt and detailed knowledge of the most challenging problems our clients face. We understand that the deployment of a solution will only be successful if the business it is deployed in understands the benefits gained and is engaged and bought in the process. Our knowledge and skills integrate the user and the solution, linking the processes they follow with the technology deployed in the physical or virtual environment.

We are the digital consultant of choice in the built environment.

Case studies

Heathrow Baggage IT Programme

Arup has been working with Heathrow to support their key focus on operational performance and asset replacement from 2014 through to 2018. We were commissioned by Heathrow to support their baggage IT asset replacement programme. The project involved the development and creation of an enterprise architecture for Heathrow baggage, establishing an operational delivery model and integrating the design and delivery phases of the programme. Our work will engage all stakeholders across Heathrow, derive standardised processes for future baggage projects, align IT to baggage operations and identify opportunities for improving resilience, reducing risk and reducing OPEX.

Sensing City – Christchurch, New Zealand

Following the earthquakes of 2011-12, the city administration of Christchurch, was faced with a huge task of physically rebuilding the city. With the support of Arup, the Sensing City Trust has been established to both create new and aggregate existing data sets providing an end-to-end, real time view of how the city functions utilising sensor-based internet of things (IoT) technology. Access to this information and the insights created by combining previously disparate data sets is assisting the city’s recovery and stimulating the creation of a new information-based economy.

Croydon Dashboard - MCA Award Winner for Innovation

Croydon embarked upon an Olympic-scale £5.25 billion regeneration programme of more than 20 major schemes. Croydon London Borough Council engaged our digital team to create an online tool to provide all stakeholders within the programme with an understanding of all projects. We gave Croydon London Borough Council a tailor-made, online dashboard tool to define and measure the programme. This innovative, web-based programme management means that reliable, live information is accessible on all 169 individual projects. This user friendly tool developed by us and accessible to all, is helping to secure Croydon’s transformation.

Clients include

C40 Cities Climate Leadership Group

City of Bristol

Crossrail

Heathrow Airport

Google

HS2

London Legacy Development Corporation

NATO

NATS

New South Wales Government

Olympic Development Authority

“Arup’s work is hugely innovative and this award is thoroughly deserved. This will pioneer how major urban regeneration schemes are planned and delivered in the future.”Jo Negrini Executive Director, London Borough of Croydon

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ServicesCapacity building, education and facilitation

Climate change mitigation & resilience strategy

Commercialisation, procurement and project delivery

Energy demand and technology operation modelling

Energy efficiency design

Greenhouse gas emissions analysis

Renewable & low carbon energy feasibility

Strategic energy advice

Operational Planning

Service leaderPaula Kirk Energy and Climate Change Consulting Leader

Energy and Climate Change Consulting

Helping public and private sector clients to design and deliver practical strategies to overcome their future energy and climate change challenges.

The Energy and Climate Change team was established in response to growing challenges including the tackling of climate change, the development of more efficient low-carbon energy systems and the necessity to develop broader resource strategies that will enable urban areas to improve quality of life in an increasingly resource strained world.

We demonstrate Arup’s capacity to deliver across the full service spectrum. From high level policy development through technical design, financial analysis, project delivery and operational optimisation, we work across a vast range of interventions. This gives us a unique selling proposition with government clients at all levels, as well as with larger corporates and developer investors. Such clients all seek reassurance that consultants who develop high level policy and innovative technical concepts, also understand how to construct innovative solutions to high performance standards of technical and commercial operation.

Our work is strengthened through collaborations with some of the leading thinkers, advocates and drivers of transformation including the Rockefeller Foundation and C40 Cities.

Case studies

C40 Cities Climate Leadership Group (C40) Partnership

C40 is a network of the world’s megacities committed to addressing climate change. Since 2009, Arup has worked with the C40 to develop key pieces of strategic research central to progressing an understanding of how cities contribute to global climate change mitigation and adaption. This has included the Climate Action in Megacities series. Through this partnership, Arup is helping city authorities to understand how other cities have successfully tackled shared challenges and provide them with the skills to undertake suitable climate action that makes a meaningful difference.

100 Resilient Cities (100RC) Centennial Challenge

The Rockefeller Foundation (RF) pioneered 100RC as part of their Centennial Challenge to help cities better prepare for, withstand and recover from the shocks and stresses they face. Arup is engaged by the 100RC as strategic partners, supporting 11 cities in the design and development of City Resilience Strategies. Building on the City Resilience Framework, developed by Arup for RF, we are supporting each city to produce a bespoke resilience strategy that includes a full capacity assessment of their assets and functions, as well as a resilience vision and objectives.

Decentralised Energy Project Delivery Unit (DEPDU)

This €3.3m programme, 90% of which was funded by the European Investment Bank supports the Mayor of London’s commitment to deliver 25% of London’s energy supply through decentralised energy by 2025. Arup was appointed by the Mayor of London in 2011 to provide technical, financial and commercial assistance to London Boroughs to develop and bring decentralised energy (DE) projects to market. By July 2015, our work has delivered ten projects to the market with a combined value of £93m. The programme’s legacy pipeline of opportunities for further DE projects is now worth in excess of £200m.

Clients include

100 Resilient Cities

Bloomberg Philanthropies

C40 Cities

Greater London Authority

Rockefeller Foundation

Siemens

“Arup is a fantastic partner for us. They have given us access to the best engineering, planning and design expertise in the world but, most importantly, Arup is a firm that shares our commitment to tackling climate change.”Mark Watts Executive Director, C40

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ServicesAir and water quality

Archeology and heritage

Carbon management

Corporate responsibility

Contaminated land

Ecology and biodiversity

Environmental and social due diligence

Environmental impact assessment

Health impact assessment

Lighting, noise and vibration

Water and resource management

Service leaderMichael Bull Global Environmental Consulting Leader

Environmental Consulting

With sustainability at the heart of our business, we are well placed to advise on all aspects, at all stages of sustainable development.

Our holistic environmental and sustainability consulting service is integrated globally with our engineering, design, planning and economics services. With a world-wide team of specialists we offer services to develop policy, manage projects, assess impacts, engage stakeholders, design and implement creatively, gain regulatory approvals, report publicly, manage risk and control costs. We focus on facilitating development while enhancing community and natural resources.

We guide developers on the environmental and landscape components of masterplanning projects, providing comprehensive sustainability strategies and community health impact assessments, to help obtain development consents for complex, high-profile projects. Our environmental impact assessment (EIA) expertise has been recognised and awarded the EIA Quality Mark by the Institute of Environmental Management and Assessment.

Our corporate responsibility work has expanded significantly and we provide a wide range of sustainability, carbon and environmental management services. We apply our skills across many sectors including renewable energy, sustainable water infrastructure, high speed rail, sustainable aviation projects and urban settlements.

Case studies

Ecology Masterplan for The Crown Estate’s Wild West End

Arup is working with The Crown Estate to establish a green corridor across its London portfolio. Benefits will include enhanced biodiversity, improved air quality, reduced heat island effect, increased storm water retention and a more visually attractive environment. Our masterplan includes KPI measurement including green space established, as well as commercial value and tenant satisfaction. Arup helped to develop credibility and support for the plan across stakeholders. This work is based on Arup’s Cities Alive – Rethinking Green Infrastructure approach.

HS2 Ltd

The Arup environmental team has been involved in multiple projects on HS2, in particular as Environmental Overview Consultant providing guidance to all the other consultancies on the project. This required producing the scope and methodology reports and over 100 technical notes detailing approaches for specific environmental issues to ensure consistency across the entire assessment. In addition, Arup led the consortium that undertook all route-wide assessments for the project and reviewed all the work produced by others. We also produced a robust and compliant Environmental Statement for the West Midlands Metropolitan Area.

Seychelles Strategic Masterplan

One of a number of international multidisciplinary projects, Arup has carried out the preparation of the Seychelles Strategic Masterplan. The project, led by the Arup planning team, includes the development of strategic plans to guide governments to the most optimal development pathways which will protect and enhance their country’s economic, social and environmental needs. The masterplan brought together multiple disciplines including planning, environmental and infrastructure. The context required flexibility and adaptability to channel our environmental knowledge into a new context.

Clients includeArgent

Bristol Water

British Land

Garden Bridge Trust

Environment Agency

HS2 Ltd

Yorkshire Water

“The team undertook the EIA for the Garden Bridge in central London. The project was very high profile and the programme was tight, but the Arup team worked closely with the wider project team, enhancing the environmental credentials of the scheme design and delivering a robust Environmental Statement. We forged close working relationships which was critical given the taxing programme.”Neil Kedar Head of Consents and Environment, Group Planning at TfL

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ServicesConstruction fire safety

Evacuation modelling

Expert witness

Extreme events

Fire and life safety design

Fire and smoke modelling

Fire systems design

Post-fire consultancy

Research and development

Writing and developing codes and standards

Service leaderBarbara Lane Global Fire Engineering Leader

Fire Engineering

Enabling clients to discover what can be achieved through imagination, passion and innovative fire engineering service.

Fire engineering is a fundamental component of multidisciplinary design in the built environment. Arup specialists work closely with clients to help them define their goals and objectives. Our innovative solutions go beyond compliance to include social, economic or environmental goals, as well as protection of people, assets, reputation and operation.

Our service offering is based on engineering fundamentals, founded through research and development. This allows us to innovate through extensive knowledge of fire dynamics, human behaviour, structural behaviour and risk, each essential to fire safety design in the built environment.

Fire engineering does not stop once the design is complete. Arup has a long track record of providing practical advice during tender, construction, commissioning and handover in order to maintain the quality and integrity of the fire strategy into the operational stage of the building. Our strong links with academia ensure we stay at the cutting edge of fire safety design.

Drawing on our global presence, we share knowledge, information and best practice across sectors and geographies, ensuring we deliver efficient, cost-effective results to our clients anywhere in the world.

Case studies

Sky Believe in Better Building

Sky’s new Believe in Better building is an office and training facility with a clear social idea based around community focus, designed to enhance the well being of the users. Through informing architectural design at an early stage, our fire strategy promotes these principles whilst ensuring compliance. Our work included promoting visual/mobility access between spaces with no protected stairs or escapes routes whilst reducing the need for unnecessary fire rated compartmentation and the treatment of a large amount of timber. Arup’s close partnership with the client and contractors resulted in the delivery of a unique workplace built efficiently in half the time expected for similar buildings.

Birmingham New Street Station

The refurbishment of Birmingham New Street and the Pallasades shopping mall is one of the largest infrastructure projects in the UK with an estimated construction value of over £600 million. Arup was appointed to provide a dynamic fire strategy to enable the multiple work packages to proceed in a 24 hour working environment; creating management responses and temporary fire safety solutions. Arup allowed the shopping centre to operate as normal during the construction works program. Our involvement has also provided justification for continuous construction works on platform levels which would not otherwise be allowed.

The Shard

Several parts of Arup collaborated on the design of The Shard – western Europe’s tallest tower. At 72 storeys, this unique building houses a mixture of occupancies such as office, public viewing galleries, restaurants and residential apartments. The fire strategy for the building was based on phased evacuation and the use of lifts as a primary means of escape. Arup’s design offered robust evacuation and suppression strategies without compromising the architectural vision. Our involvement has been critical in enabling a complicated mix of uses to be housed in a single building, utilising shared escape routes in order to maximise efficiency and net lettable area.

Clients includeCanary Wharf Contractors Ltd

Derwent London

Foster + Partners

Heathrow Airport Holdings Limited

Live Nation

London Underground

Tate

Tesco

University College London

“Arup’s work was essential in providing innovative and pioneering solutions to some complex challenges on this tight city site...their proactive attitude to problem solving...was essential to achieving a smooth delivery...and we would not hesitate to recommend them for future projects.”Matthew Lusty Development Director, Stanhope

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ServicesConcept to delivery

Design strategy

Policy and planning

Site appraisal and assessment

Integrated place making

Landscape engineering, masterplanning and project management

Design guidelines and coding

Public & stakeholder engagement

Project-wide BIM strategies

Service leaderTom Armour Landscape Architecture Leader

Landscape Architecture

Working with clients around the world, we deliver enduring landscape design for people, cities and places. We bring together Arup’s vast experience and technical resources to deliver creative, sustainable and award-winning landscape projects from concept to delivery.

We believe in an integrated approach to landscape design. Shaping the built environment through seamless interdisciplinary working is the most creative and effective way to address complex issues. Working with the extensive consulting and technical resources of Arup, we identify design opportunities for a wide range of clients on projects of all scales, contexts and geographies. By combining creativity and imagination with rigorous knowledge of technical delivery, we look to resolve complex problems whilst also designing-in resilience to climate change and delivering long term benefits.

Our network of landscape teams in London, Birmingham, Brisbane, Bristol, Cardiff, Dubai, Hong Kong, Leeds, Newcastle, Shanghai, Solihull and Sydney tackle projects from inception and concept through to detailed design, production information and implementation. Drawing on our Cities Alive: Rethinking Green Infrastructure approach, our award-winning Landscape Architecture business offers a full range of services either singly, or as part of a team, drawing on the global Arup network of engineering and multidisciplinary skills, experience and technical knowledge.

Case studies

The Garden Bridge, London The Garden Bridge, London

Arup is providing a comprehensive multidisciplinary team working collaboratively with Heatherwick Studio to create an inspiring new pedestrian link in the heart of the city and a catalyst for regeneration. Our landscape architects are carrying out the landscape design coordination and hard landscape design, working in tandem with Dan Pearson Studio who are undertaking the soft landscape design. The Arup strategy will optimise the design and construction of this beautiful addition to London’s urban habitat whilst minimising the impact on the Thames from planning, construction and navigation perspectives.

Impact of Crossrail on the West End

Commissioned by New West End Co. and working with Westminster City Council and TfL, Arup examined the West End’s public realm strategy in preparation for the arrival of Crossrail in 2018.Adaptation is required to cope with increased visitor numbers and to maintain a world class environment that supports economic growth. Our study proposes a ‘weave’ framework of scaled public realm interventions and recommendations, leading to a step change in the provision, quality, modal priority and environmental performance of the streets and public space network ensuring the area’s continued success.

Earls Court and West Brompton Village

The site comprises a total area of 7.4ha in a prestigious central London location. Based on the concept of ‘Four villages and a 21st Century High street’, the vision is to create more of what makes London a great city by integrating garden squares, mansion buildings and an exciting new public park. Arup is carrying out the landscape engineering and hard landscape design coordination, working collaboratively with a selection of internationally recognised garden designers. The landscape proposals seamlessly link a network of new streets, avenues, squares and beautiful parkland.

Clients includeBritish Land

Capital and Counties

Crown Estate

Dirwan of Oman

HS2 Ltd

London Legacy Development Corporation

Thames Water

Qatari Diar

Victoria Business Improvement District

“Arup contributed massively to the success of the Olympic Park. The team stepped up to the mark and went to enormous lengths to make the park work.”Phil Askew Project Sponsor, Parklands & Public Realm, London Legacy Development Corporation

“Arup’s landscape architects designed and supervised the delivery of an ecologically diverse, multifunctional and visually impressive new landscape for the railway.”Rachel Starling Environmental Manager HS1 Ltd.

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ServicesArchitectural lighting design

Bridge, public realm and road lighting design

Daylighting design

Daylight/sunlight study

Facade and landscape lighting design

Lighting controls

Lighting master planning

Lighting visualisations

Light art installation design

Life support lighting design

Luminaire design

Service leaderFlorence Lam Global Lighting Design Leader

Lighting Design

In skilled hands, lighting becomes the fourth dimension of architecture, integrating and enhancing other design disciplines.

We offer a comprehensive lighting design service, from initial strategic advice and concept development through to construction documents and on-site support for all markets worldwide.

Lighting at Arup brings together art, science and technology. Our team of designers create expressive, sustainable and award-winning concepts with light.

We understand the interplay of structural form and lighting, and work with architects and artists to provide authentic conceptual designs. Our technical knowledge ensures that concepts become viable solutions.

Our extensive knowledge of how lighting affects people at work, at home, at school and at play equips us to shape solutions that are as positive for people as they are sustainable for the environment and for businesses.

We bring thoughtful approaches to lighting into masterplans to create better places. This positively impacts our environments; creating more liveable places for urban dwellers, whilst also considering how lighting defines placemaking.

Case studies

Cities Alive - Rethinking the Shades of Night

This thought leadership publication looks at the role of light in creating human-centred urban night-time environments. The report emphasises a more context-sensitive design approach and a holistic integration of lighting infrastructure into the urban fabric. It explores the future of cities at night, analysing existing research and future trends. The proposed design approach goes beyond lighting as a functional add-on, but looks at how when considered properly it can create vibrant, prosperous, safe and inclusive places for those who live, work and play in cities – at all hours.

Glasgow School of Arts, Reid Building

The Reid Building provides the Glasgow School of Art (GSA) with excellent new teaching and studio facilities. Our lighting design team worked closely with the architect to deliver the specialist lighting design and clear architectural vision. As well as the electric lighting design, we carried out studies to provide technical support for the daylighting design, which ultimately enabled the finished building’s sculpted concrete interior to work with the natural light, providing remarkable studio and workshop spaces. The project won the 2014 Lux Award for the Education & Healthcare Project of the Year.

Bentley Hero

The Bentley Hero Light project aimed to transfer the rich heritage, prestige and brand identity from the luxury automobiles into the purchasing experience. As the focus of the new showroom, the 6m diameter Barrisol pendant is suspended as a centrepiece directly above the car below. This uniformly lights the paint finish of the vehicle below with high CRI LED light sources and allows the direct reflection of the paintwork to reveal the form and character lines of the car. Various lighting control options detailed into the Hero Light allow adjustability, important for tuning the light in Bentley dealerships around the globe.

Clients includeAl Jazeera

Argent

BBC

David Chipperfield

Derwent

Herzog & de Meuron

Network Rail

Renzo Piano

Science Museum

Zaha Hadid

“Most lighting firms lean towards either being technically or artistically inclined, but not both. Arup demonstrates a thorough knowledge of the technical aspects of lighting design while maintaining a creative approach.”Antionne Chaaya Partner, Renzo Piano Building Workshop

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ServicesCity and area strategies

Cultural strategy

Design integration

Development frameworks

Feasibility studies

Governance and consultation

Masterplanning

Mobility, access and transportation planning

Urban design

Service leaderElad Eisenstein UKMEA Urban Design Leader

Masterplanning & Urban Design

Through innovative and collaborative design, we deliver strategic urban solutions that create memorable and lasting places based on flexibility and long-term sustainability to generate value for future generations.

With a reputation for embracing today’s challenges and complex issues, including energy, environmental excellence and long-term sustainability, we deliver complex masterplans and strategies for diverse, high profile projects across a wide variety of markets. We draw together the distinct issues that must be considered when creating truly sustainable environments. These include matters of land use, infrastructure management, economics, micro-climate, community, ecology, hydrology and energy use.

Arup’s integrated urbanism methodology offers a unique service, balancing technical reality and delivery with design vision and value creation. Our innovative model of urban development is designed to deliver quality, value, to meet the challenges of climate change and resource depletion, and is a major driver for future growth. Taking into account the complex relationships between stakeholders, institutions, users, activities and impacts, we develop integrated strategies and solutions that deliver clear and measurable positive outcomes. Our clients range from major developers to media companies, government agencies to investment and funding institutions; and our approach provides them with a feasible, flexible and achievable roadmap throughout the lifetime of a project, from concept to delivery.

Case studies

The Co-operative (NOMA)Manchester

Known as the Northern Gateway to Manchester, the masterplan for this strategic 20-acre city-centre site creates an inspiring European benchmark for responsible and sustainable development. The unique vision has become a catalyst for further investment, regeneration and job creation in the area. The competition-winning scheme incorporates a range of innovative strategies including a downgrade and re-routing of the inner ring road to facilitate sustainable means of transport, contemporary extensions and renovations of listed buildings, as well as world-class and low-carbon public realm.

High Road West Masterplan Tottenham, London

The masterplan for High Road West is set to become the guiding strategy for wider regeneration in the Tottenham area. It will deliver between 900 and 2,500 new homes, 700 jobs, a new community hub, leisure facilities, improved railway station and a reinvigorated High Road street. The masterplan sets the context for the new Tottenham Hotspurs Football Stadium development and informs the wider Tottenham Physical Development Framework. It has been developed around the area’s local character providing a fine grain of workspaces, community facilities, different types of housing and open spaces.

City of Tshwane, Pretoria South Africa

Arup’s vision, the “Tshwane Ripples of Change” delivers an integrated, sustainable development framework that is underpinned by strong understanding of the sheer complexity of physical, economic and social conditions within the Inner City. It creates a development framework that is accumulative in its nature. The ‘ripple effect’ starts with small interventions – localised projects, that are delivered in the short term and will seed immediate change in the Inner City. These will act as catalysts for a much wider support system and investment in the Inner City and deliver wide community benefits and long term growth.

Clients includeGreater London Authority

Homes & Communities Agency

Land Securities

Lend Lease

Grosvenor

The Co-operative Group

London Borough of Haringey

Network Rail

Leeds City Council

City of Amsterdam

Urban Growth, NSW, Australia

“Arup is one of a handful of master planners in the world uniquely qualified to produce a holistic approach to masterplans, sustainability, utilities, transportation and the built form creating communities and business spaces of outstanding quality and vision. I have worked with the firm for more than 25 years on many projects up to 200 hectares and find them creative, intellectually bright and cost effective.”Sir Stuart Lipton Deputy Chairman of Chelsfield Partners LLP

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ServicesDesign and design assistance

Due diligence inspection and review

Durability and service life appraisals and extension

Forensic and failure investigation

Material selection and specification

Quality review of fabrication and manufacturing

Research and applied science

Sustainable use of materials

Service leaderGraham Dodd Materials Consulting Leader

Materials Consulting

Ensuring materials are used appropriately, enabling clients to manage their costs, programme, and risk and helping owners of existing assets understand and solve problems.

Everything in the built environment relies on the use of materials. As a consequence, the materials team enjoy the opportunity to work in virtually every market that Arup work in, providing specialist advice. With experts in concrete, metals, glass, stone, brick, timber and composites, we advise at all stages of a project, from concept design through the full life-cycle.

Our specialists explore different combinations of materials, devise test programmes and carry out design and field research. This is based on knowledge from tried and tested processes, such as forming and fabricating metals, using glass structurally in adventurous new ways, and selecting more sustainable materials and processes to reduce environmental impacts.

We apply materials in novel and challenging ways, focussing on the importance of context. For our clients this means enhanced choice, based on optimised value and reduced risks. Our advice is truly independent and based on the most appropriate solution for a given application.

We reduce risk and provide freedom of choice, particularly in the early stages of a project. This enables our clients to design and build more innovative, challenging and valuable projects. Our rigorous research provides reassurance that the materials are used appropriately, aesthetically and cost-effectively to produce a robust and durable solution.

Case studies

Bombay Sapphire Distillery

Working in close collaboration with the building contractor and architect, our materials and structural engineers combined their expertise to design and construct this state-of-the-art distillery and visitor centre. Using advanced numerical modelling and simulation we guided and verified the detailed design, allowing for the circular ‘pleated’ structure of the glasshouses and ‘flow-lines’. Our materials experts advised on the complex materials production technology required to successfully fulfil the architects’ vision.

Turnmill building

Providing materials expertise for the new six storey, multi-use, commercial building in Clerkenwell, London, we helped define the brick cladding and support strategy. The special brick-faced precast lintel was developed with the manufacturer to ensure that the brickwork did not compromise the thermal performance of the glazing. Our close relationship with the architect and facade consultant resulted in detailed plans and a fully developed solution for the contractor, fulfilling both the architects’ vision and the clients expectation.

Sky Believe in Better building

In the first four storey all-timber commercial office building in the UK our timber experts ensured that building efficiency was optimised. The high tolerance lightweight timber elements enabled significant programme savings and created a ‘beyond zero embodied carbon’ building. The integration of rainwater harvesting and our Soundscoop natural ventilation system has resulted in an all-encompassing and sustainable working environment.

Clients includeBracknell Forest Borough Council

Canary Wharf Contractors Ltd

Clifford Chance

Eric Parry Architects

Highways Agency

HSBC Bank Ltd

Proctor & Gamble

Stanhope Plc

Waste and Resources Action Programme

“...you showed real determination to get the job done in time, working through the night to do so...”David Cameron Prime Minister, United Kingdom

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ServicesDesign for operations

People factors in design

Logistics in assets

Asset management

Improving operational performance

Process improvement

Supply chain logistics

Operational readiness

Transformational change

Leadership development

Organisational design

Knowledge management

Service leaderStephen Pollard UKMEA Operations Consulting Leader

Operations Consulting

We develop ways of working that optimise the operations of our clients’ businesses and projects. To deliver this we focus on people, processes and assets, implementing solutions that encompass sustainability and innovation.

Our Operations Consulting team specialises in the interface between people, processes and assets, working with clients to ensure that all three are aligned. The team includes organisational psychologists, human behaviour specialists and change experts who all enhance business performance through an integrated approach that includes implementing change, developing people and providing support for knowledge management. Our operational performance specialists, including logistics and baggage handling experts, assist clients with resource forecasting, capacity management, process improvement and operational readiness. Benefits to clients often include improved speed to market, increased reliability, lower costs, greater quality of service and a motivated workforce.

Arup’s approach to operations consulting is based upon understanding and bringing together people, processes and assets. We believe that it is only through a detailed understanding of each of these areas and the relationships between them that truly sustainable solutions can be delivered. We believe it is our technical expertise in operations management, logistics and people and organisational change that differentiates us.

Case studies

Transformational Change at Dubai Airport

Dubai Airport appointed our operations consulting team to lead a number of transformational change projects within the airport, in order to improve operational efficiency and process delivery to maintain service levels and keep up with demand. We redesigned the organisation structure and supported the delivery of staff through the change and into their new roles. We delivered workshops to communicate the need for change and the new structure. Partnering with the training department, we integrated a bespoke training and development programme which developed staff and introduced them to new ways of working, new processes and new technology.

Brize Norton

Arup was appointed by the Ministry of Defence as a programme development partner. Our task is to help design and implement a new, transformational operating model for Royal Air Force Brize Norton. As the primary air mobility base for the British military, Brize has over 7,000 people based there. With no defined flight schedule, we are focussing on the airport workstream for the next three years. Building upon our commercial airport experience we are enhancing the customer experience, from the turnaround times to refreshments, and influencing the future of the UK’s air mobility, defence and national security.

Highways England

Highways England engaged with Arup to embed a positive safety culture across the firm. We developed a 5-step approach to engagement ensuring all stakeholders’ needs were understood as well as their future aspirations. One activity included commissioning Derby University to conduct a best-practice literature review on safety culture and conducting 10 interviews with other organisations to identify the latest trends. We adopted a collaborative approach with the client and suppliers to achieve a successful outcome through regular communications, providing open feedback and focusing on continuous improvement.

Clients include

Astra Zeneca

Deutsche Bank

East Midlands Leadership Academy (NHS)

General Medical Council

Google

Heathrow Airport Ltd

Network Rail

Sellafield

The Crown Estate

Transport for London

“The solutions that Arup has provided for Regent Street have not only been innovative but have challenged the ways in which a landlord can impact upon its tenants’ operations... we are now seeing real results in vehicle reductions and better services for our tenants.”Peter Bourne, Public Realm Manager The Crown Estate

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ServicesConsultation strategy, analysis and management

Development consent orders

Planning applications and consent

Planning research and evaluation

Planning policy including evidence base studies

Regeneration frameworks and areas studies

Socio-economic impact assessments

Strategy, policy and performance management and monitoring

Service leaderChris Tunnell Planning, Policy & Economics Service Leader

Planning, Policy and Economics

Going beyond traditional land use planning, our approach is to provide a holistic service to meet the aspirations and needs of developers, communities and planning authorities.

Good planning is at the heart of establishing long-term environmental, economic and social sustainability, delivering change in the built environment and regenerating cities, towns and rural areas.

Experts in both place and space, our policy specialists advise central government, key regeneration agencies, local planning authorities and developers. We balance creativity with practical, robust, deliverable solutions to optimise regeneration and shape policy.

Working with multidisciplinary teams we advise on all aspects of development management: from advice on development proposals and appropriate strategies for obtaining planning permission; submitting planning applications and development consent orders, negotiating consents and S106 agreements; and appeals and expert witness services.

Our skills allow us to optimise clients’ ability to achieve their objectives and to shape the future. A profound understanding of existing policy also allows us to influence and analyse future government and local authority policy on behalf of developers.

Case studies

North London Heat and Power Project

The facilities at Edmonton EcoPark, a strategic waste site, are reaching the end of their operational life and need to be replaced. Arup has supported the North London Waste Authority in preparing its Development Consent Order application for redevelopment of the site to provide a new heat network enabled energy recovery facility of around 70MWe and associated development. Led by the Planning, Policy and Economics team, Arup has provided planning, design coordination, environmental and related services to bring forward this application.

Seychelles Strategic Plan

Working with the Abu Dhabi Urban Planning Council, Arup was commissioned to produce a strategic plan for the Seychelles, articulating a clear vision and strategy for the future of the islands up to 2040. To support the development of the plan, a comprehensive set of baseline assessments and scenario testing were undertaken. The multidisciplinary project included town planning, urban design, environment consultancy, transport planning, utilities and resilience. Once adopted, the plan will inform decision making, development and investment, providing clarity, direction and confidence moving forward.

UK Central

The arrival of the HS2 high-speed train line will create a once-in-a-lifetime opportunity for Solihull. Our team led a careful planning process that developed an economic strategy ensuring that Solihull capitalises on the social and economic opportunities presented by HS2. Our plans are the result of ongoing consultation and workshops with the local community and have already secured political support. Our fully integrated urban plan pre-empts the arrival of HS2 and all of the benefits that will come with it.

Clients includeDepartment for Communities and Local Government

Greater London Authority

Homes and Communities Agency

National Grid

Network Rail

North London Waster Authority

Planning Advisory Service

“If this high level of performance continues until the end of the contract, Arup will almost certainly take the mantle of the best planning consultant that we have worked with”Michael Hughes Senior Associate Planner, Abu Dhabi Urban Planning Council

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Programme and Project Management

ServicesPortfolio management

Programme and project management

Procurement advice and contract administration

Stakeholder management

Estates strategy

Change management

Health and safety

Information management

Project planning and controls

Service leaderJulie Wood Global Programme and Project Management Leader

Taking a creative approach to portfolio, programme and project management, developing bespoke tools, delivering innovative solutions and connecting with our global network of specialists to share the most current thinking, skills and best practice for the benefit of our clients and people.

We provide specialist services on a wide range of complex portfolios, programmes and projects. Clients value our highly effective service which combines the strength of a large multidisciplinary firm with the technical skills, experience and personal qualities of our individuals. We further differentiate our service by having experts in health and safety, planning and logistics. We have a proven track record in successfully delivering complex programme and project management services for diverse, high-profile projects across a wide variety of markets. This includes both public and private sector projects within cities, energy, transportation, water, and science and industry.

As professional project managers, we draw on our diverse backgrounds, which include design, construction, time and cost control, to drive sustainable results that consistently save our clients time and money, and minimise risk for both their projects and reputation. This allows us to lead the project effectively; identifying the best solutions to client issues by tailoring our approach, and forging partnerships with clients to understand and achieve their aims.

Case studies

The Francis Crick Institute

This £600m project is a key example of collaborative working within Arup. We are providing project management services, including coordination of user groups, specialist equipment procurement strategy, contract administration as well as building services, lighting, logistics and security design for this medical research centre. Drawing on our multidisciplinary expertise, we are also providing other client advisory services including accessibility, facilities management and operations in order to add further value to the client.

London Power Tunnels

Arup established a Programme Management Office for the £1bn London Power Tunnel Programme as part of the client side team across 11 projects within the programme. The programme is building a state of the art transmission network that will provide the capital’s power needs for decades to come.As well as providing programme management services, we have implemented a new delivery model which has been adopted on other major programmes in National Grid.

Cheddar Reservoir Two, Somerset

Arup’s programme and project management team lead the development of this major infrastructure project, the first new reservoir to be planned for over 30 years. Arup project managed the design of the new reservoir, surrounding habitat and public amenity facilities and all the requirements of the planning application. Through the application of effective risk management all Ofwat target dates were met, the planning submission made in accordance with the original plan and consent received with no objections raised by statutory authorities.

Clients include

Deutsche Bank

Grosvenor Properties

Highways England

Imperial College London

Network Rail

National Grid

Oxford University

Parliamentary Estates Directorate

The Francis Crick Institute

Transport for London

“I value the best practice approach Arup have applied to establish the PMO for the £1bn London Power Tunnel Programme. The processes are being actively and successfully used on this major capital programme.”David Luetchford Programme Director, London Power Tunnels, National Grid

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ServicesIdea generation, concept and detailed product design

Ergonomics, people factors and form development

Materials and manufacturing

Product branding

Mock-ups and prototyping

Commercial and technical advice

CAD/CAM, 3D modelling and product visualisations

Service leaderStephen Philips Senior Designer

Product Design

Drawing on Arup expertise to bring products to market; offering a range of design, idea generation, strategy evaluation and product development services.

Developing successful products requires design, technical and commercial insight. Arup’s specialists offer a combined understanding, devising and shaping products that we need or will need in the future. We work closely with leading organisations and product manufacturers with vision, developing the best product solutions to benefit our clients and the communities we serve.

Our team of product designers offer solutions to clients who trust and value our name and reputation for design, technical rigour and problem solving.

We help clients identify and shape new product opportunities and pursue cutting edge, inventive solutions that reduce risk and improve quality and performance. A sustainable approach is considered at each stage of the product design process culminating in energy-saving designs and design processes that help reduce carbon impact.

Creative ideas alone do not guarantee success. Arup assesses the commercial potential of ideas and markets. We collaborate with our clients to develop designs and solutions, establish manufacturing and route-to-market partnerships, and develop positioning and market entry strategies.

Case studies

The Be Open Sound Portal

The Be Open Sound Portal is a travelling pavilion conceived and designed by Arup for the tenth anniversary of the London Design Festival. Sound Portal was publicly opened in September 2012, in London’s famous Trafalgar Square, one of the busiest and aurally chaotic environments in the city. Visitors to Sound Portal experience ambisonic sound, using advanced audio technologies to deliver an immersive listening experience. Sir John Sorrell OBE has described it as ‘an extraordinary piece of design and creativity from Arup’.

Abacus Stadium Seat

Designed for the global market, Arup’s product designers created the open, ergonomic seat, designed to suit a wide variety of body shapes and sizes and maximise sitting comfort. The seat shape has been devised to avoid wasting space in curved rows, thereby having the potential to increase seat numbers for a stadium. Abacus consists of just four main component parts, the back, seat and two clips used to attach these parts to the horizontal beam. These market leading seats have been installed in stadiums around the globe, including the Groupama Arena in Hungary and the Kadzielnia Amphitheatre in Poland.

Pocket Habitat

Pocket Habitat was developed by Arup to promote wildflower growth and biodiversity on existing building roofs and urban land, providing shape and structure as well as enhancing wildlife in hard standing areas. Pocket Habitat’s flexible envelope is engineered to provide sheltered, shaded and exposed areas to enhance plant growth. The pockets accommodate a range of soil substrates that are used and this adds an even greater impression of texture and visual beauty, also promoting different communities of species.

Clients includeBentley Motor Cars

Crossrail

Dow Corning

FutureBrand

Heatherwick Studio

iGuzzini

London Design Festival

Nowy Styl

Reggiani

Zumtobel

“An extraordinary piece of design and creativity from Arup.”Sir John Sorrell OBE, Chairman London Design Festival

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ServicesBlast engineering

Business continuity planning

Capability building

Chemical and biological risk mitigation

Counter-terrorism

Crime prevention through environmental design and sustainability

Cyber security

Protective intelligence

Location risk assessment

Operational planning

Service leaderJohn Haddon UKMEA Resilience, Security and Risk Leader

Resilience, Security and Risk

Providing clients with a whole-life security and resilience consulting service from concept through design to operations and maintenance.

Arup analyses our clients’ issues through the development of resilience policy and strategy to detailed planning and design. Our experience and services span a broad spectrum of physical and operational environments, against a varied backdrop of hazards and threats. Whether exposure originates from natural hazards like earthquakes or human driven threats of political instability, terrorism and crime, we help our clients to understand the risks to their people, assets and services, enabling them to develop practical, cost effective strategies to manage those risks in the long term.

Arup provides resilience consultancy for clients throughout the world, including commercial organisations and state governments in Africa, the Middle East, the UK, Continental Europe, the Americas, East Asia Pacific and Australasia.

Our team includes engineers, scientists, designers, technologists, intelligence analysts, former military and other government personnel who are experienced in both working to existing codes of practice and developing new standards on a national and international level and applying them to develop practical, cost effective strategies.

Case studies

Western Cape Government

We analysed the client’s security and public safety functions in support of twelve identified strategic objectives.This included a comprehensive diagnosis of safety and security of the provincial government’s assets and staff, as well as users of their services. We assessed how they approached security at a policy level, applied resources, and organised security functions across all of their departments and institutions. Following endorsement by the Premier and Cabinet, we developed a timetable, deliverables and costing model associated with delivery of four strategic long term programmes identified to implement our recommendations.

5 Broadgate, City of London

Due diligence and client’s representative for security design for a new 70,000m2 headquarters. The design will provide world class security and resilience through structural design and flexible physical, electronic and operational security applications allowing response to varying threat levels and scenarios. The structural frame has been designed using a novel structural collapse analysis methodology developed by Arup with Imperial College London to demonstrate structural robustness and resistance against disproportionate collapse.

Queen Elizabeth Olympic Park

Arup acted as interim Head of Security and then on-going advisor to develop the Security Strategy and Security Plan for the Park. Arup transformed the legacy security for the London 2012 Olympic Games, to create a safe and secure public park by employing “Secured by Design” and CPTED principles. Arup designed and implemented operational, technical and incident management elements for general and special events across the Park and its venues. Arup has also assisted The London Legacy Development Corporation to review and update their own security arrangements and business continuity plans for their office functions and for the QEOP.

Clients includeAmerican School in London

Brookfield Multiplex Ltd

CAA International Ltd

Canadian Department of Foreign Affairs, Trade and Development

Crossrail

Deutsche Bank AG

Office for Nuclear Regulation

UBS AG

“Arup approaches the scope requirements innovatively in seeking to reduce client costs and ensure critical timelines are achieved across the programme.”Trevor Easley Architectural Security & Safey Design Manager, Supreme Committee for Delivery and Legacy Qatar 2022

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ServicesArts business planning

Performing arts building planning

Performance sound, video and communications design

Stage and auditorium planning and design

Stage engineering systems design

Stage, concert, performance and broadcast lighting systems design

Service leaderIan Knowles Director

Theatre and Venue Consulting

We help our clients to create inspiring venues where people can come together to enjoy life and express themselves through shared cultural experiences.

Arup’s experienced venue consulting team understand the specialised operational, technical, commercial and artistic needs of contemporary cultural buildings. We help and support our clients to achieve their vision, creating spaces which inspire and delight.

We have extensive experience collaborating with renowned architects and engineers to successfully deliver complex, high-profile projects across the world. Our portfolio is broad, including concert halls, opera houses, theatres, arts and conference centres, TV and media production facilities, educational buildings and entertainment arenas.

We design for flexibility, equipping buildings for the unexpected and crafting spaces where creativity can flourish. State-of-the-art technology including 3D sightline modelling, visualisation and auralisation (using Arup SoundLab), enables our clients and future users to experience and interact with proposed designs as they are developed.

Arup’s range of services is unparalleled. Working alongside our colleagues, we offer truly unique multidisciplinary venue design tailored to our clients’ individual needs.

Case studies

Stormen

Stormen, Bodø’s new cultural centre in the Arctic Circle, opened to critical acclaim in 2014. It houses a full spectrum of cultural facilities on a constrained city-centre site overlooking the fjord. Stor Sal, the largest and most complex space, was uniquely conceived as both world-class concert hall and fully-specified theatre. Arup Venues designed a unique array of embedded acoustic and technical systems to deliver acoustic and operational excellence in each mode. Transformation from a concert hall to a proscenium theatre takes little more than an hour.

Victoria Halls

This historic venue, located in the heart of downtown Singapore, comprises twin auditoria: a theatre and concert hall. It is home to the Singapore Symphony Orchestra and is an important centre for the performing arts. Recent refurbishment work centred on improving both public and back-of-house spaces and upgrading them to modern, professional standards. Arup played a key role in the restoration of the building by developing the overall brief for the project and implementing this with the design team through to the successful conclusion.

Gulbenkian

Originally constructed in the late 1960’s, the Grande Auditório recently underwent a thorough refurbishment to transform the hall into one of the most modern and technologically advanced performance venues of its kind. Our Venues and Acoustics teams were appointed to review the future needs of the venue, analysing the existing systems and making recommendations for their refurbishment and replacement. Restoration extended to the auditorium, the stage, the rehearsal rooms and all technical support zones including a complex and intricate sub-stage platform lift system.

Clients include

City of Birmingham Symphony Orchestra

Corporation of London, Barbican Centre

Glasgow City Council

National Arts Council, Singapore

Royal College of Music

Royal Scottish National Orchestra

Syddansk Universitet

Trinity Laban Conservatoire

“As managing director of the concert hall... I highly respect the professionalism of Arup’s overall handling of the consultancy.”Svend Aage Madsen, Director Sønderborg Koncertsal

“This is the best hall in the world. There are none better.” Christian Lindberg, Principal Conductor Arctic Philharmonic Orchestra

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ServicesAirport surface access

Demand and revenue forecasting

Parking management

Planning for development, pedestrians, rail, highways and events, stations, interchanges and terminal planning

Road user charging and toll systems

Transport business case/economic and financial appraisal; research, strategy and policy

Urban mobility and public transport

Service leaderStefan Sanders Transport Consulting Leader

Transport Consulting

Integrating communities and supporting economic growth by providing sustainable and efficient transport systems with environmental benefits. Our work is all about moving people and connecting places.

By providing smart and resilient transport solutions, we help cities and regions upgrade their infrastructure to cope with the pressures of urbanisation and changing demands. Working across all geographies, our transport consultants recognise that the transport market is changing significantly due to social, economic and environmental trends which are combining with emerging technologies and mobility concepts. We also recognise that this change is inevitable, so we aim to create adaptable transport solutions that can evolve to serve the demands of future generations.

By focusing on people as the end users, we deliver integrated outcomes which promote connectivity and access to employment, education, retail, health and leisure. This helps to optimise our solutions, by considering safety, reliability and cost, the quality of the environment and ease of access to transport modes. Our long term view focuses on prosperity, efficiency and well-being to support sustainable communities, improve health and encourage economic growth and regeneration. We work across all transport modes – from walking to cycling, buses to trains, and taxis to freight – to support multidisciplinary projects, urban masterplans, or specific local transport-related solutions for clients including government, transport operators and private developers.

Case studies

Guildford Town and Approaches Movement Study

Arup’s study is the first step in developing a long-term transport strategy for Guildford, enabling the Borough Council to secure the infrastructure needed to sustain the town as one of the leading centres in the south east. The study provides a vision for sustainable mobility in Guildford, proposing a new ‘sustainable movement corridor’. This is both an accessible pathway through the town for pedestrians and cyclists and a priority public transport route for fast and direct connections between key locations. Other recommendations include traffic flow management, improving walking and cycling networks and enhancing the design of the town centre environment.

Euston Station for High Speed 2

Arup’s transport consultants have been working closely with a multidisciplinary Arup team and architects, Grimshaw, to produce an incremental staged design that will allow construction of the new high speed station while maintaining services at the existing station. The station’s 11 new high speed platforms will be built in two stages as part of a phased approach to enable existing services to continue operating. London Underground facilities at Euston will also be significantly enhanced with greater space and connections including a new ticket hall and direct subway to Euston Square station. Access to taxis, buses and cycles will also be greatly improved.

Govia Thameslink Railway

We are working in partnership with Govia Thameslink Railway to help meet its franchise obligations and achieve its business plan in relation to the Thameslink Programme, aiding the integration of train operating activities alongside key partners, Network Rail and Siemens. The government-sponsored £6.5bn programme will improve connections and deliver more reliable journeys. Key milestones include the introduction of the new Class 700 trains on Thameslink and Great Northern services, the redevelopment of London Bridge station by Network Rail and the eventual introduction of 24 trains per hour operating across a range of destinations in London.

Clients includeBritish Land

Department for Transport

European Commission & European Investment Bank

First Group

Highways Agency

Local Authorities

Network Rail

Scottish Executive

Stagecoach

Transport for London

Welsh Government

“Arup provided a plan with bold investment and vision underpinned by many recommendations that were about planning our train service differently. I was impressed by the way the team understood South Africa and our needs. They made effective use of their local offices to ensure stakeholders were fully engaged in the process. Their output exceeded our expectations.”Hishaam Emeran, General Manager Strategic Network Planning, Passenger Rail Agency of South Africa

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ManagementStephen Pollard

Consulting Infrastructure Buildings

UKMEA

Arup

TechnologyBarbara Lane

AcousticsIan Knowles

Advanced Technology and ResearchPeter Young

Building Performance and Research (BPS)

Darren Wright

Fire EngineeringBarbara Lane

Lighting DesignFlorence Lam

PlanningChris Tunnell

Airport DevelopmentGurjit Wood

Environmental Consulting

Michael Bull

Integrated City Planning

Malcolm Smith

Transport ConsultingStefan Sanders

City EconomicsAlexander Jan

& Joanna Rowelle

Landscape ArchitectureTom Armour

DigitalVolker Buscher

Cost ManagementDierdre Chapman

Operations ConsultingStephen Pollard

Programme and Project Management Julie Wood

Resillience, Security and Risk

John Haddon

Business and Investor Advisory

Craig Forrest

Planning Policy and Economics (PPE)

Chris Tunnell

Masterplanning and Urban Design

Elad Eisenstein

MaterialsGraham Dodd

Product DesignRebecca Stewart

Energy and Climate Change

Paula Kirk

Theatre and Venue Consulting

Ian Knowles

About Arup

Arup is the creative force at the heart of many of the world’s most prominent projects in the built environment and across industry. We offer a broad range of professional services that combine to make a real difference to our clients and the communities in which we work.

We are truly global. In 92 offices across 40 countries our 12,000 planners, designers, engineers and consultants deliver innovative projects across the world with creativity and passion.

consulting.marketing@arup.com+44 (0)20 7636 1531@ArupUKMEAwww.arup.com