atos' knowledge management & collaboration update- 2016

Download Atos' Knowledge Management & Collaboration Update- 2016

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  • Quality

    Speed

    Competency

    Development

    Reducing impact of

    Attrition

    Innovation

    Productivity

    Customer Intimacy

    * C&SI Atos Consulting & Systems Integration

    Bid

    Workspaces Bid

    Reusables

    Bid

    Collaterals Bid factory

    Global Delivery

    Center KMS Project

    KMS

    Demand

    Management e2e Project

    Management Application

    management

    Project Debrief Central Reuse Bid & Deal Solution KMS

    Mega-Account

    KMS KM blue-print for

    large accounts

    Integrated

    Account KMS

    Portfolio

    KMS

    Client

    Community

    Transactional KM (Incident &

    Problem Mgt.) Transition &

    Transformation

    KM

    C&SI KM Portal

    Partner &

    Alliance KMS

    SAP-

    Competency

    Center KM

    CSI key

    Commu

    nities

    Customer

    Innovation Pool

    Delivery Capitalize what delivered Opportunity Realization

  • implemented

    in 12 large accounts

    8 customer focused

    K-academies

    significantly helping

    service quality

    and CSAT

    The KM processes in a large European telecom account esp. in

    Application Management resulted into reusability, productivity

    improvement and significant Shift-Left. Happy to have a systematic

    approach and governance to make this possible. Thanks to ADM

    team

    A standard blueprint comprising six

    KM solutions for customer

    engagement teams, developed based

    on the best practices from large

    customer engagements

    Alexander Schaefer Head C&SI telecom account operations, Atos

    Reuse scenario

    Initial scenario

    95000+ K-solutions

    from 300+ contracts

    reuse leading to

    3-5% productivity

    gains

    robotic process

    automation in

    15 contracts

    Ensuring reuse of knowledge gained

    from each incident & enhancement

    on customers applications

    11000+

    validated

    reusables

    115+

    daily unique

    visitors

    reusables

    from 14 org. units

    Global aggregation of mission-

    critical reusables across C&SI value-

    chain

  • 850+

    high quality

    reusables

    10K docs capitalized

    from 475+

    bids

    Resulting

    into ~30% reuse for new bids

    C&SI DS-KMS has been a great enabler of aggregation and

    standardization of bid content in C&SI. This helps saving the time of experts and also to improve the quality of solutions through continuous improvisation leading to higher win-ratio

    One-stop shop global knowledge

    exchange dedicated to bid & deal

    assurance teams in countries and

    global

    Axel von Kleist Head of Global Deal Solution C&SI AM, Atos

    7000+

    active

    communities

    194 average

    community size

    87 success stories from

    client

    communities

    Community model to fuel sharing of

    peoples business-insights leading

    to innovations

    At Atos, communities are key to create culture of client centricity,

    accelerate digital transformation and eventually enhance employee

    engagement. Its a great lever for connecting people to knowledge in the global organization

    Marc Bovens Group Head SC&KS, Atos

    5500+

    registered

    users

    400+

    visitors per

    day

    73 demo custom

    solutions

    Empowering SAP consultants with

    quick ramp-ups, people-to-people

    learning & latest trends in SAP

    technologies

  • manish.saxena@atos.net

    Head KM & Collaboration, C&SI, Atos

    +49 163 1666615

    About Atos

    mailto:manish.saxena@atos.nethttp://www.atos.net/

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