BANGALORE WATER SUPPLY AND

SEWERAGE BOARD CONSUMER

USER MANUAL

1. Login Page for Consumer Consumer can Login with valid username and Password. Username should be their

registered email id

2. Register Page for Consumer Consumer can register for water connection by providing email id and mobile

number. SMS will be send to this mobile number

3. Email not Confirmed

Consumer cannot login without activate his/her account.

4. Getting New Water Connection Consumer can see the details of water connection fee charges.

5. Document Needed

Consumer can read all information about documents needed for connection.

6. Apply For New Connection Consumer can pay the application fee by online. Consumer should provide valid card

number, Expiry date and code for payment

7. Payment Success

Consumer will receive confirmation message of payment. They can also view their

payment bill on Payment history page

8. My Application Consumer should login and submit their applications. They need to provide all details

with proper address where connection is required. It allows to add building built up

area and floor wise square feet. All necessary documents i.e. building image, building

plan, support of beneficiary document and address plan are mandatory for this

application

Document upload:

File can be select by clicking on Browse button. Consumer needs to upload file size of

max 3MB by clicking on Upload Images button. They can also upload more files by

clicking on Add More Plus button

It only accepts JPG, JPEG, PNG, GIF, PDF files are allowed with maximum size 3MB/file

Reset button: It allows to reset all values on fields

Save button: It allows to save all details with or without uploading documents.

Consumer able to edit and save details.

Confirm button: It allows to submit the application with all mandatory fields .Once

the application is submitted it would not allow to edit any fields hence all buttons

would be disabled.

9. View Status

Consumer can track their application status on this page. It provides stage number,

on which stage your application is currently processing and corresponding message

10. Messages

Consumer can view the list of messages sent from BWSSB. All messages for

consumers from admin end will display on Message inbox

View Message

Consumer can view or open to see the particular message.

10. Payment History

Consumer can see the details of his/her payment history.

When the demand note generated for consumer , Consumer can pay bill by clicking on

make Payment button

11. Plumber

Consumer can view plumber details which he is selected and changed.

12. Reset password Consumer can reset their password by clicking on Reset Password link on Login

page. A link will be send to registered email id for resetting password.