being a change leader through the dmaic process

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Creating Excitement for Change Through the DMAIC Process

Carol “Pinky” Mathis, PhD.www.linkedin.com/in/carolmathisphd

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To improve is to change. To be perfect is to change often.--Winston Churchill

Copyright Carol Mathis, PhD

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A DMAIC (Define/Measure/Analyze/Improve/Control) Project provides unique opportunities and challenges for being a Change Leader

As Leaders, we have an assigned task and bring expertise and experience in project management and implementation, but no authority to implementchange.

We must be experts in persuasion.


+Being a Change Leader requires working appropriately with your team at each phase of your project.

Define: Understand your Team Measure: Challenge your Team Analyze: Support your Team Improve: Empower your Team Control: Celebrate your Team


+Define--Who is on your Team?

--Change Leaders: team members who are already excited about the changes they are helping to bring to the organization.

--Change Resistors: those team members who are fearful, angry, or anxious about making changes in the organization.

--Chameleons: team members who may look like change leaders, but act like change resistors.

Knowing who is on your team will energize your Communication Plan and

RASCI


+The Sneaky Traps of Measure

As you begin to measure your process,ask:

--How do I best measure this process? Isthe “best” way the way it’s always been measured?

--Is my team encouraging me to do what’s always been done?

--How can I start to challenge my team to think differently, to get excited about looking at their process in a new way?


+In Analyze, things can start to get dicey.

Change leaders may start to worry:Is my area a root cause of the defect?Is my job about to change?

Resistors may start to get excited:Maybe we can really solve this problem!I think I can help with this!

Chameleons may start to showtheir true colors. This is a greatstep forward, because you can startTo work directly with their concerns.


+Improve: Aaaand they’re off!

You’ve been working hard with your team. You’ve addressed their concerns and listened to their ideas.You’ve acknowledged their expertise, And challenged them to think in new ways.

Now comes the big moment to empower your team to takethe improvements you’ve implemented, test them, and become Change Leaders in the Organization.

The team has caught your excitement and confidence,and they can pass it on to their peers.

This is an exciting time for any DMAIC team.


+Control: Now it’s time to celebrate!

Your team has taken responsibility. They are the Change Leaders for the Process they improved.

They have lit afire in the organization.

It’s time to celebrate your success andstart to think aboutthe next opportunityfor continuous improvement.


+QUESTIONS?

being a change leader through the dmaic process

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