best behavior: engaging employees to fuel a culture of food safety
TRANSCRIPT
Best Behavior: Engaging Employees to Fuel a Culture of Food SafetyIAFP 2015Holly Mockus, Alchemy Systems
Moving to the Next Level
2Confidential and Proprietary
Awareness
Enlightenment
Prevention
Prediction
Case Study
• Reactive program• Sporadic positives• Repeat positives• Environmental rates
continuing to rise• Investigations were
inconclusive • Corrective actions were not
addressing the root cause
Shut Down Production
• Corporate to the rescue• Holistic investigation• Drying out the plant• Swab-a-thon• Hours and hours of root
cause analysis• Mapping positives• Reviewing traffic patterns• Interview employees
Findings
• Slow flowing drains• Wooden / hollow doors• Seeping curb from freezer• Foot traffic to new smoking
area• Hollow framework• No reporting mechanism• Training with no
reinforcement
Root Cause
Absolute lack of employee engagement!
Corrective Action
• Many R’s– Replaced– Repaired– Remodeled– Rerouted– Re-grouted– Reviewed– Etc.
Preventive Measure
• Engaged Employees– Communication– Training and education– Inclusion– Awareness– Observation– Reinforcement
Reinforcement
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Behavior Change Study
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68%82%
94%26%
Source: AFAB Journal, March 2014
Accountability
• Timely delivery of consequences
• Level playing field• Exceptions are a slippery
slope• Build a strong ethic• Consequences
• Don’t forget:– Celebrate success– Have fun
THANK YOU
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