Beverly Chiodo, Ph.D.Beverly Chiodo, Ph.D.Beverly Chiodo, Ph.D.Beverly Chiodo, Ph.D."The Doctor of Encouragement""The Doctor of Encouragement""The Doctor of Encouragement""The Doctor of Encouragement"

National Business Professor for 1997National Business Professor for 1997National Business Professor for 1997National Business Professor for 1997

Department of ManagementDepartment of ManagementDepartment of ManagementDepartment of Management

Texas State UniversityTexas State UniversityTexas State UniversityTexas State University

San Marcos, TX 78666San Marcos, TX 78666San Marcos, TX 78666San Marcos, TX 78666

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CharacterCharacterCharacterCharacter----DrivenDrivenDrivenDriven SuccessSuccessSuccessSuccess

• Ask forgiveness when you fail.Ask forgiveness when you fail.Ask forgiveness when you fail.Ask forgiveness when you fail.

No one is expected to be perfectNo one is expected to be perfectNo one is expected to be perfectNo one is expected to be perfect....

A Character FailureA Character Failure

• Be accountable.Be accountable.Be accountable.Be accountable.

A character “failure “ may take years A character “failure “ may take years A character “failure “ may take years A character “failure “ may take years

or even a _______________________or even a _______________________or even a _______________________or even a _______________________

to repair.to repair.to repair.to repair.

In a survey conducted by In a survey conducted by In a survey conducted by In a survey conducted by

Motivational Systems,Motivational Systems,Motivational Systems,Motivational Systems,

27% of the workers said

they’d quit and move to a

company known for giving

__________________ and

_____________________.

38% of the workers said they

rarely or never receive any

________________________

from the boss.

Will James said the deepest Will James said the deepest Will James said the deepest Will James said the deepest

craving of the human heart is to craving of the human heart is to craving of the human heart is to craving of the human heart is to

be _______________________.be _______________________.be _______________________.be _______________________.

“I’m convinced “I’m convinced “I’m convinced “I’m convinced

that 90% of failures that 90% of failures that 90% of failures that 90% of failures

in life are character in life are character in life are character in life are character

failures, not ability failures, not ability failures, not ability failures, not ability

failures.”failures.”failures.”failures.”

~~~~Stephen CoveyStephen CoveyStephen CoveyStephen Covey

What should

we praise?

__ Achievement

__ Character

When you praise a When you praise a When you praise a When you praise a

person’s character, person’s character, person’s character, person’s character,

that person will:that person will:that person will:that person will:

1.1.1.1. ________________________________________________________________________________________________________

2.2.2.2. ________________________________________________________________________________________________________

3.3.3.3. ________________________________________________________________________________________________________

4.4.4.4. ________________________________________________________________________________________________________

The four steps to praising The four steps to praising The four steps to praising The four steps to praising

character are:character are:character are:character are:

1.1.1.1. ________________________________________________________________________________________________________________________________

2.2.2.2. ________________________________________________________________________________________________________________________________

3.3.3.3. ________________________________________________________________________________________________________________________________

4.4.4.4. ________________________________________________________________________________________________________________________________

HHHH__________ is a __________ is a __________ is a __________ is a

decision we make to decision we make to decision we make to decision we make to

place high value, place high value, place high value, place high value,

worth, and worth, and worth, and worth, and

importance on importance on importance on importance on

another person by another person by another person by another person by

viewing him or her viewing him or her viewing him or her viewing him or her

as a priceless gift as a priceless gift as a priceless gift as a priceless gift

and by granting him and by granting him and by granting him and by granting him

or her a position in or her a position in or her a position in or her a position in

our lives worthy of our lives worthy of our lives worthy of our lives worthy of

great respect. great respect. great respect. great respect. -- Gary Smalley and John Trent

The Gift of Honor

When you go the first mile, you

_________________________________

________________________________.

When you go the second mile, you

_________________________________

________________________________.

Go the “Second Mile”Go the “Second Mile”Go the “Second Mile”Go the “Second Mile”

1111stststst Paradigm Paradigm Paradigm Paradigm

ShiftShiftShiftShift

Develop theDevelop theDevelop theDevelop the

Y __ ____ ____ ____ __

Attitude!Attitude!Attitude!Attitude!

I want to send my I want to send my I want to send my I want to send my

congratulations!congratulations!congratulations!congratulations!

CCCCongratulations ongratulations ongratulations ongratulations

to you . . . .to you . . . .to you . . . .to you . . . .

My dear Mr. Dolan:

I have just read that you have been promoted to Vice President of your company. It is a great pleasure for me to offer my felicitations.

I am sure your attainment unequivocally substantiates the exemplary service you are giving your employer. I believe you can be justifiably proud of your outstanding performance in the industry.

I forward my heartiest congratulations and best wishes for your continued success in your endeavors.

Dear Mr. Dolan:

Your promotion to Vice President of

General Construction Company was

great news. I was happy to read about

you in this week’s Trade Press.Trade Press.Trade Press.Trade Press.

If ever a man deserved the recognition

your company has given you, you do.

Your courage and hard work in

developing new ways to promote the

services of your firm have won the

admiration of many, including your

competitors.

Congratulations to you, Mr. Dolan, and

best wishes for your continued success.

Circle each “I.”Circle each “I.”Circle each “I.”Circle each “I.”

Character

Qualities

• Alertness

• Attentiveness

• Boldness

• Compassion

• Creativity

• Decisiveness

• Dependability

• Determination

• Diligence

• Discretion

• Endurance

• Enthusiasm

• Flexibility

• Gentleness

• Gratefulness

• Initiative

• Joyfulness

• Loyalty

• Obedience

• Orderliness

• Patience

• Persuasiveness

• Punctuality

• Resourcefulness

• Respectfulness

• Responsibility

• Self-Control

• Thoroughness

• Tolerance

• Virtue

Tom Hill, Kimray Inc.Tom Hill, Kimray Inc.

• Our company had a 25 percent increase in profits in the first two years even though the market we served was depressed.

• Worker’s compensation claims decreased 80 percent.

• Employee morale rose to an all-time high.

Today, employees have more than just a job; they are now representatives of a new way of doing business.

As a result of an emphasis on character,As a result of an emphasis on character,As a result of an emphasis on character,As a result of an emphasis on character,

The Certificate of Recognition The Certificate of Recognition The Certificate of Recognition The Certificate of Recognition

serves several purposes:serves several purposes:serves several purposes:serves several purposes:

• It conveys in written form the essence of what was

publicly stated.

• It communicates to the employee’s family members the

value of the employee to the company.

• A copy of the certificate becomes a permanent part of

the employee’s work record.

• The certificate becomes a character reference in the

resume of the employee.

• The certificate is the source of continuing

encouragement to the employee.