Billing programme web call

11th September 2008

WelcomeKeith Wilkins Billing Development

Graham Crane Consult21 & 21C Customer Experience

Cautionary statement

BT's systems & process programmes are still in the process of development and the subject of consultation. The information in this presentation may be subject to change.

Agenda

1. Welcome & introduction Graham

2. Billing Programme Keith

3. Discussion/Next Steps All

4. Feedback capture poll All

5. Summary / close Graham

Agenda

1. Welcome & introduction Graham

2. Billing Programme Keith

3. Discussion/Next Steps All

4. Feedback capture poll All

5. Summary / close Graham

Purpose & ScopePurpose● Share scheduled and potential billing programme plans● Share and understand top level customer requirements to provide potential development candidates to be fed into next programme phase, to assist ease of reconciliation with Billing

● Scope:● Major products invoiced by BT Wholesale and Openreach e.g. LLU, WLR, W Calls, IPStream, Circuit billing● Systems/technical or operational process improvements● Excludes Conveyance products covered at other forums

Planned Deployments

IPStream:From October 2008 invoice

The following developments will be an additional reconciliation data item for customers over and above the current service id which is currently the only unique identifier output on customer bills for IPStream

Network ID (CBUK)

● The Network ID (CBUK) will be output on the one off charge and rental section of the bill and product charges section of the bill back up file.

● This will be added for all new plus existing End User instances.

● It will cover all IPStream ADSL, IPStream SDSL and Datastream SDSL products which are included on the existing IPStream bills.

Caller Line Identification (CLI)

● The End User Caller Line Identifier (CLI) will be output on the one off charge and rental section of the bill and product charges section of the bill back up file.

● This will be added for all new and existing End User instances.

● It will cover all IPStream ADSL products which are included on the existing IPStream bills.

Migration Authorisation Code (MAC)

● The End User Migration Authorisation Code (MAC) will be output on the one off charge and rental section of the bill and product charges section of the bill back up file.

● This will be added for all new End User migration orders received into billing.

● It will cover all IPStream ADSL products which are included on the existing IPStream bills.

Potential Deployments – not confirmed

● Adjustments on bill back ups to have field layouts closer linked to the product charges (various products)

● Datastream to be available via e-billing● Flexing down and taking out of service automation for BT

Central Circuits (IPStream)● CLI/Customer Reference/Cease Reason/MAC code on bill

back up (LLU MPF/SMPF)● SPID added to Bill Back Up (WLR)● Usage Summary reconciliation to CDR files (WLR)● Price List links to Bill Descriptions (Various, initially WLR)

Agenda

1. Welcome & introduction Graham

2. Billing Programme Keith

3. Discussion/Next Steps All

4. Feedback capture poll All

5. Summary / close Graham

Further Requirements

Feedback from the call to take forward…………

Next Steps?

Possible face to face meeting to take ideas forward and prioritisation?

Agenda

1. Welcome & introduction Graham

2. Billing Programme Keith

3. Discussion/Next Steps All

4. Feedback capture poll All

5. Summary / close Graham

1)Slides and details of replay will be circulated and posted @ www.btwholesale.com/21CCE

2)Details of any further meetings will be sent out with the above

Any further questions or comments to graham.crane@bt.com

Close

Thank you