BOGERT INTERNATIONAL MANUFACTURING

ChallengesScalable Solutions Supporting a Growing Company

After using a large, well-known legacy carrier, Bogert grew weary

of high costs for long distance calls, poor customer service and the

inability to expand their communications system without incurring

significant additional charges. They also needed a solution that

would allow them to better collaborate from the executive suite to

the manufacturing floor. As a small company, they also needed to be

conscious of incurring large capital expenditures on any new business

communications solution they chose.

SolutionsFlexible Hybrid Hosted Approach

Bogert began searching for a new communications system, and it

soon became apparent that a Voice over Internet Protocol (VoIP)

solution could be a viable alternative to meet their criteria. Upon

thorough due diligence, the company engaged Fonality after reviewing

several providers.

Bogert InternationalBogert International Inc. based in

Pasco, Washington, manufactures

hydraulic jacks and other heavy

equipment for use in a number of

industries, including aviation, military,

industrial, marine and commercial.

Who They Are:

• Established 1986

• Industry: Manufacturing

• 50 employees

• Website: www.bogertgroup.com

“Fonality has become an invaluable asset, saving us 40% over our previous legacy solution.”

FONALITY CASE STUDY

Bogert International

They were attracted to the flexibility of Fonality’s hybrid-hosted PBXtra solution, which combined the reliability and security

of a premised based system with the functionality and ease-of-use of a hosted platform. The system allows for updates

and maintenance to be conducted automatically, so Bogert’s IT team could focus on core business objectives, rather than

managing the communications infrastructure.

The Advantages of a Hybrid-Hosted Solution

Because legacy on-premise solutions are expensive to purchase and even more expensive to maintain, many businesses

(like Bogert) are now looking into new deployment solutions such as hybrid hosted environments for their communication

needs. Fonality’s hybrid-hosted PBXtra solution provides a best of breed approach with the solution’s hardware residing on

the customers premise while the control panel (along with service, maintenance, and configuration) remains in the cloud. A

hybrid-hosted deployment solution (see figure 1-1) allows for the communications infrastructure (server) to be on-site while

deferring equipment monitoring and management costs to Fonality. With all Fonality solutions, configuration data is securely

backed up; call and data quality are assured; new system features and upgrades are included with support contracts, and

ultimately the total cost of ownership is much less than a legacy solution.

Administrators can remotely manage all aspects of the communication system and review real-time call logs with comprehensive

search filters for all extensions through the online web admin and user panel. Call logs and other data can be exported as reports

for use in Excel and Access, and managers can oversee individual and grouped devices from a single screen.

“Fonality has been a real productivity-booster for our entire team. We have been able to collaborate better, which has improved our ability to deliver value to our customers. Plus, the system is extremely reliable and easy to use. Fonality has become an invaluable asset to support our business

objectives.”

—Cathy Bogert, CFO of Bogert International

Fonality Hybrid Hosted Solution Architecture

FONALITY CASE STUDY

Bogert International

Fonality PBXtra is powered by

Fonality Heads Up Display (HUD), an

award winning, user-friendly Unified

Communications (UC) dashboard

with presence-based capabilities to

seamlessly manage voice, email and

chat dialogue, so users can communicate

with the right person, with the right

information at the right time.

Fonality HUD merges your phones,

desktop, and business applications into

a single unified, easy-to-use interface and

can save knowledge workers up to two

hours a day in productivity. Fonality HUD

offers unique features including, drag

and drop call management, employee

presence, and secure chat that can

be integrated with Google contacts or

Jabber based chat platforms. HUD also

integrates with Microsoft Outlook, so

you can call directly out from your Inbox,

or through Mozilla’s Firefox browser.

Desktop alerts show the customized

contact information for all incoming calls

including the caller’s image, caller ID, and

the ability to launch a web browser to

gain additional information. You can then

answer, ignore, instantly forward, or send

the call directly to voicemail directly from

your desktop.

Increase Productivity with the Click of a Mouse

About Fonality

Fonality is North America’s fastest growing business communications

company and a leading provider of cloud-based VoIP and Unified

Communications solutions for small and mid-size businesses. With a

unique software model approach, Fonality provides all the features of

legacy providers without the cost or complexity.

Founded in 2004, Fonality has delivered more than two billion phone

calls across the cloud while enabling more than one million users of

open-standard based communications software. Investors include

Intel Capital, Draper Fisher Jurvetson and Azure Capital Partners.

Visit www.fonality.com for more information or call 877-FONALITY.

In the United States:Fonality5601 Granite ParkwaySuite 500Plano, TX 75024 USAPhone: 469-252-7400

Benefit

With Fonality PBXtra and HUD, Bogert soon achieved new heights of productivity and flexibility to streamline

their communications. The user-friendly Fonality HUD allowed Bogert to share calls and communicate

quicker with colleagues for unprecedented collaboration. Its team was empowered to be more responsive

and accessible to meet the needs of its customers like never before.