bogert case study
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- 1.BOGERT INTERNATIONALMANUFACTURINGFonality has become an invaluable asset, saving us 40% over our previous legacy solution.Bogert International ChallengesBogert International Inc. based in Scalable Solutions Supporting a Growing CompanyPasco, Washington, manufactureshydraulic jacks and other heavy After using a large, well-known legacy carrier, Bogert grew wearyequipment for use in a number of of high costs for long distance calls, poor customer service and theindustries, including aviation, military, inability to expand their communications system without incurringindustrial, marine and commercial. significant additional charges. They also needed a solution thatWho They Are: would allow them to better collaborate from the executive suite to Established 1986the manufacturing floor. As a small company, they also needed to be Industry: Manufacturing conscious of incurring large capital expenditures on any new business 50 employeescommunications solution they chose. Website: www.bogertgroup.com Solutions Flexible Hybrid Hosted Approach Bogert began searching for a new communications system, and it soon became apparent that a Voice over Internet Protocol (VoIP) solution could be a viable alternative to meet their criteria. Upon thorough due diligence, the company engaged Fonality after reviewing several providers.
2. FONALITY CASE STUDYBogert InternationalThey were attracted to the flexibility of Fonalitys hybrid-hosted PBXtra solution, which combined the reliability and securityof a premised based system with the functionality and ease-of-use of a hosted platform. The system allows for updatesand maintenance to be conducted automatically, so Bogerts IT team could focus on core business objectives, rather thanmanaging the communications infrastructure.The Advantages of a Hybrid-Hosted SolutionBecause legacy on-premise solutions are expensive to purchase and even more expensive to maintain, many businesses(like Bogert) are now looking into new deployment solutions such as hybrid hosted environments for their communicationneeds. Fonalitys hybrid-hosted PBXtra solution provides a best of breed approach with the solutions hardware residing onthe customers premise while the control panel (along with service, maintenance, and configuration) remains in the cloud. Ahybrid-hosted deployment solution (see figure 1-1) allows for the communications infrastructure (server) to be on-site whiledeferring equipment monitoring and management costs to Fonality. With all Fonality solutions, configuration data is securelybacked up; call and data quality are assured; new system features and upgrades are included with support contracts, andultimately the total cost of ownership is much less than a legacy solution.Administrators can remotely manage all aspects of the communication system and review real-time call logs with comprehensivesearch filters for all extensions through the online web admin and user panel. Call logs and other data can be exported as reportsfor use in Excel and Access, and managers can oversee individual and grouped devices from a single screen.Fonality Hybrid Hosted Solution ArchitectureFonality has been a real productivity-booster for our entire team. We have been able to collaborate better, which has improved our ability to deliver value to our customers. Plus, the system is extremely reliable and easy to use. Fonality has become an invaluable asset to support our business objectives. Cathy Bogert, CFO of Bogert International 3. FONALITY CASE STUDYBogert InternationalIncrease Productivity with the Click of a Mouse Fonality PBXtra is powered byFonality Heads Up Display (HUD), anaward winning, user-friendly UnifiedCommunications (UC) dashboardwith presence-based capabilities toseamlessly manage voice, email andchat dialogue, so users can communicatewith the right person, with the rightinformation at the right time.Fonality HUD merges your phones,desktop, and business applications intoa single unified, easy-to-use interface andcan save knowledge workers up to twohours a day in productivity. Fonality HUDoffers unique features including, dragand drop call management, employeepresence, and secure chat that canbe integrated with Google contacts orJabber based chat platforms. HUD alsointegrates with Microsoft Outlook, soyou can call directly out from your Inbox,or through Mozillas Firefox browser.Desktop alerts show the customizedcontact information for all incoming callsincluding the callers image, caller ID, andthe ability to launch a web browser togain additional information. You can thenanswer, ignore, instantly forward, or sendthe call directly to voicemail directly fromyour desktop. 4. BenefitWith Fonality PBXtra and HUD, Bogert soon achieved new heights of productivity and flexibility to streamlinetheir communications. The user-friendly Fonality HUD allowed Bogert to share calls and communicatequicker with colleagues for unprecedented collaboration. Its team was empowered to be more responsiveand accessible to meet the needs of its customers like never before.About FonalityIn the United States:Fonality5601 Granite ParkwayFonality is North Americas fastest growing business communications Suite 500Plano, TX 75024 USAcompany and a leading provider of cloud-based VoIP and UnifiedPhone: 469-252-7400Communications solutions for small and mid-size businesses. With aunique software model approach, Fonality provides all the features oflegacy providers without the cost or complexity.Founded in 2004, Fonality has delivered more than two billion phonecalls across the cloud while enabling more than one million users ofopen-standard based communications software. Investors includeIntel Capital, Draper Fisher Jurvetson and Azure Capital Partners.Visit www.fonality.com for more information or call 877-FONALITY.