broadcom technology days€¦ · by 2023, 80% of itsm teams that have not adopted an agile approach...

1 Broadcom Proprietary and Confidential. Copyright © 2020 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|Broadcom Proprietary and Confidential. Copyright © 2020 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.

March 19, 2020

Haroon AhmedHead of Solution Engineering for AIOps & Monitoring

AIOps

Deliver Flawless AI-driven Digital Experiences

2 Broadcom Proprietary and Confidential. Copyright © 2020 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.|

• Current State of Hyper-Connected Digital Businesses

• Challenge of Delivering a 5 Star Customer Experience

• Algorithmic RCA and Intelligent Automation

• AIOps to Observe, Engage and Act

• Common AIOps Use Cases

Agenda


Digital Businesses Are Modern and Hyper-Connected

1 Gartner Market Guide for AIOps Platforms, Charley Rich, Pankaj Prasad, Sanjit Ganguli, 7 November 2019, ID G003785872 IDC Worldwide DevOps Software Tools Market Shares, 2018, Jim Mercer, Mary Johnston Turner, Melinda-Carol Ballou, July 2019 #US44142419

80%USE MULTIPLE

CLOUDS 1

50BCONNECTED,

IOT DEVICES BY 2020 1

47%SDN GROWTH BY 2022 1

70%DEPLOY CODE MONTHLY 2


Are You Connected to Business Outcomes that Transform Customer Experience?

Business KPI’s

to Improve

CX

Eliminate

Noise & Faster

Root Cause

Reduce OPEX

Intelligent

Automation


Sources: Recent IDG Research

Cu

sto

mer

Exp

eri

en

ce

MTTR

Issues identified

by users

Avg MTTR (hours)

Use multiple tools

to gather metrics

34%

4.5

75%

Are You Struggling To Keep the

Lights On?

52%Siloed teams impedes

DevOps velocity


Consequences of Doing Nothing

Revenue Decline Increase IT Costs Loss of Customers

21.8 M 140K-2.5 M 53%Average enterprise lose per year due

to downtime 2

Average cost per hour of downtime 3

Mobile sites abandoned if page takes longer

than 3 seconds 4

• Command and control

• Risk-adverse

• Siloed organization

• Manage individual components, 10-100 point tools

• Longer MTTR result of too many alarms and data

By 2023, 80% of ITSM teams that have not adopted an agile approach will be made redundant by DevOps practices and approaches 1

1 Gartner Predicts 2020: IT Operations, Mark Cleary, Pankaj Prasad, Roger Williams, Dec 5, 2019,

2.Overages and Outages? Solving the Problem of Unplanned Downtime by Vincent Bier, May 2017; 2 Astonishing Hidden Costs of IT Downtime by David Gewirtz, May 20173 https://www.itondemand.com/2018/05/29/costs-of-downtime/4 https://www.scientiamobile.com/mobile-site-visitors-abandon-more-than-3-seconds/


Today’s Reality…Noise, Data Explosion, Tool Sprawl & Manual

ALARM &

TICKET

FATIGUE

WASTED TIME

DOMAIN

EXPERTS

MIS-USED

APM IM NetOps Automation Other Data Sources

EVENT HANDLERS

ENGINEERS

DOMAIN EXPERTS

L1

L2

L3

UnstructuredLogs Structured Time seriesTopological

NetOpsUIMAPM


Algorithmic RCA and Intelligent Automation

REDUCE NOISE

& GAIN FOCUS

SMART

REMEDIATION

MORE FOCUS

ON

INNOVATION

EVENT HANDLERS

ENGINEERS

DOMAIN EXPERTS

L1

L2

L3


AIOps = Observe

OBSERVE

Business

Application

Infrastructure

Network

Silicon


KPI’s

• Business

• System

Events

• Alarms

• Change

• Logs

Relationships

• Services

• Virtual

• Physical

AIOps = Observe + Normalize & Correlate

OBSERVE

Business

Application

Infrastructure

Network

Silicon


KPI’s

• Business

• System

Events

• Alarms

• Change

• Logs

Relationships

• Services

• Virtual

• Physical

AIOps = Observe + Normalize & Correlate Across 4 T’s

OBSERVE

Business

Application

Infrastructure

Network

Silicon

ALARM

TIME

TEXT

TOPLOGY

TRAINING


AIOps = Observe + Normalize & Correlate + Engage

KPI’s

• Business

• System

Events

• Alarms

• Change

• Logs

Relationships

• Services

• Virtual

• Physical

ENRICHMENT

OBSERVE

Business

Application

Infrastructure

Network

Silicon

ENGAGE


AIOps = Observe + Normalize & Correlate + Engage + Act

REMEDIATION

ENRICHMENT

KPI’s

• Business

• System

Events

• Alarms

• Change

• Logs

Relationships

• Services

• Virtual

• Physical

AUTOMATION

OBSERVE

Business

Application

Infrastructure

Network

Silicon

ENGAGE

ACT


AIOps - Vendor Agnostic

KPI’s

• Business

• System

Events

• Alarms

• Change

• Logs

Relationships

• Services

• Virtual

• Physical

ENGAGE

ACTREMEDIATION

ENRICHMENT

AUTOMATION

OBSERVE

Business

Application

Infrastructure

Network

Silicon


AIOps from Broadcom

1

2

34

5

Comprehensive AIOps Use Cases

Business-Driven

Service Analytics

Algorithmic

Root Cause

Analytics

Change

Analytics

Autonomous

Remediation

Predictive

Analytics


Traditional Monitoring

Utilizes various monitoring

and log tools to measure

performance, availability and

health across complex IT

ecosystems

Normalization

& Root Cause

Adopts an analytics solution

to correlate & analyze a

variety of IT data sets to

quickly find the root cause

Self-Healing

Implements intelligent

automation to remove

redundant commonly

performed tasks

Predictive

Optimizes services based on

historical trends, assesses

performance risks of newly

developed services, and

proactively manages services

that directly impact business

goals

Business Outcomes

Valu

e

Where Are You On Your AIOps Journey…

IT Outputs


Traditional Monitoring

Utilizes various monitoring

and log tools to measure

performance, availability and

health across complex IT

ecosystems

Normalization

& Root Cause

Adopts an analytics solution

to correlate & analyze a

variety of IT data sets to

quickly find the root cause

Self-Healing

Implements intelligent

automation to remove

redundant commonly

performed tasks

Predictive

Optimizes services based on

historical trends, assesses

performance risks of newly

developed services, and

proactively manages services

that directly impact business

goals

Business Outcomes

Valu

e

For Most Not Very Far …

IT Outputs


‘

Large transatlantic bank seeks

to improve customer journeys.

CUSTOMER NEED

Need for end to end monitoring with automated

remediation capabilities for multi-cloud and both

legacy and modern applications and architectures

Transform Customer Experience | Large Transatlantic BankImproving lending digital journey for millions of users.

SOLUTION

AIOps solution covering app experience & supporting

network across Azure, AWS, and OpenShift with

Prometheus and ISTIO

RESULTSCOMPANY STRATEGY

SOLUTION OUTCOME

Improves personal landing page digital journey from

six days to six clicks and automates over 89% of

transactions

Number of interactions had

with customers in 5 years,

up from 83 million.

1.7B

Increase in operational

efficiencies with

applications on distributed

cloud

30%


Reduction in costs of T1

and T2 support, resulting

in $100s of million in

savings

50%Large telecom company

attempting to increase lifetime

value of their customers and

increase net promoter scores

CUSTOMER NEED

Challenged by manual troubleshooting, lack of

visibility and inefficiencies in L1 support which added

costs, delayed resolution and impacted experience

Who We Beat

Transforming User Experience | A Leading Telecom ProviderFocusing on automation and intelligence enables reduced costs and improved experience

SOLUTION

AIOps solution to increase operational efficiency,

reduce costs and proactively address customer

experiences issues before they occur

RESULTSSTRATEGY

SOLUTION OUTCOME

• Reduced cost and standardized end-to-end tooling

across owned properties

• Freed up resources for digital business innovation

80%Increase in automation of

previously manual tasks

broadcom technology days€¦ · by 2023, 80% of itsm teams that have not adopted an agile approach...

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