Business Communication Strategies

Presented by Orhan Demiralp

Getting Acquainted

Meeting new people

Strategies: Greetings and introductions

Reading: First impressions

Activity: People and the impressions they make

Making Small Talk

Being social

Strategies: Small talk expressions

Reading: Small talk tips

Activity: Practice making small talk

Telephoning

Using the telephone

Strategies: Telephone talk

Reading: Cell phone etiquette

Activity: Cell phone commercial

Showing Interest &

Expressing Appreciation

Treating people well

Strategies: Showing interest

Reading: When your boss is difficult to deal with

Activity: Johari window

Maintaining Understanding

Active listening

Strategies: Maintaining understanding

Reading: Effective communication

Activity: Gender differences in communication

Questioning

Questions

Strategies: Questions types

Reading: Bloom’s taxonomy

Activity: 20 Questions

Offering and Asking for Assistance

Teamwork

Strategies: Offering and asking for assistance

Reading: Being a team player

Activity: Who will survive?

Stating Goals and Objectives

Goals and objectives

Strategies: Stating goals and objectives

Reading: Strategic planning

Activity: Implementing strategies

Presenting Ideas

Presentations

Strategies: Making a presentation

Reading: Presentation preparation

Activity: Give a presentation

Expressing Opinions

Quotations

Strategies: Expressing opinions

Reading: CEO salaries

Activity: Case studies

Considering Options and Choices

Options and choices

Strategies: Choosing between options

Reading: Decision trees

Activity: Application

Making Decisions

Leadership

Strategies: Making decisions

Reading: Six thinking hats – Edward de Bono

Activity: Case studies

Arguing

Arguments

Strategies: Arguing and defending a point

Reading: Debating

Activity: Controversial issues

Negotiation

Are you a good negotiator?

Strategies: Negotiating

Reading: Win-win negotiating

Activity: Negotiations and culture

Taking Responsibility

Responsibility

Strategies: Accepting responsibility

Reading: Blame

Activity: Ethical dilemma

Motivating Others

Motivation

Strategies: Praising

Reading: Hierarchy of needs

Activity: How are you motivated?

Holding Meetings

Meetings

Strategies: Holding a meetings

Reading: Effective meetings

Activity: Leading meetings

Handling Criticism

Criticism

Strategies: Handling criticism

Reading: Constructive criticism

Activity: What went wrong?

Managing Stress

Workplace stress

Strategies: Managing stress

Reading: Stress management tips

Activity: Stress survey

Solving Problems

Problems

Strategies: Dealing with problems

Reading: Problem solving

Activity: Problems in the news

Getting a Job –

Résumé and Cover Letters

Jobs

Strategies: Résumé (3 tasks)

Strategies: Cover letter (3 tasks)

Getting a Job –

Interviews and Success on the Job

Strategies: Interview (4 tasks)

Strategies: Thank-you letters

Strategies: Success on the job

Business Emailing

Communicating on line

Parts of an email

Reading: Email writing guidelines

Strategies: Language for emails

Traveling

The language of travel

Strategies: Travel Agency

Strategies: Hotels

Strategies: Sightseeing and shopping

Strategies: Restaurants

Strategies: Plans