business operations - national basketball · pdf file · 2017-12-14andy dolich is a...

14
BUSINESS OPERATIONS

Upload: trinhtu

Post on 30-Mar-2018

217 views

Category:

Documents


4 download

TRANSCRIPT

BUSINESS OPERATIONS

75_88.qxd 10/29/04 10:26 AM Page 75

BUSINESS OPERATIONS

PRES

IDENT

President, Business OperationsAndy Dolich is a proven sports industry executive with a successful track record of achievingturnarounds on behalf of franchises facing both performance and marketing challenges. He hasbeen responsible for the overall day-to-day functioning of the business and marketing side of theGrizzlies since being appointed as president of business operations by team owner, MichaelHeisley, in May of 2000.

In June 2001, the Grizzlies relocated from Vancouver to Memphis. Dolich led a managementteam that completed the Herculean task of establishing roots in their new home in less than 120days.

During his thirty-three year career, he has held a variety of executive positions within profession-al sports including the NBA, NHL, Major League Baseball, Pro Soccer and Lacrosse. Dolich was

formerly President/COO of the Golden State Warriors and began his career with the Philadelphia76ers in 1971.

Dolich is credited with having been a driving force behind the marketing resurgence of the Oakland A’s with whom he workedfrom 1980 – 1994. During this time, the Oakland Coliseum was Northern California’s most popular venue for family entertainment.Dolich helped change the face of sports team advertising through the award winning “BillyBall” campaign. The A’s hosted the1987 MLB All-Star game, six post-season appearances, including three consecutive World Series in 1989, 1990, and 1991,sweeping the San Francisco in the “Battle of the Bay” World Series in 1989 which ultimately became known as the “EarthquakeSeries”. Dolich’s marketing team increased season tickets from 400 to 16,000 and attendance from 800,000 to 2.9 million during his tenure.

From 1995 – 1998, Dolich headed a sports business consulting group which had a client base that included Nike, StanfordUniversity, University of California-Berkeley, America’s Cup syndicate America One, Oakland A’s, Ladbroke Racing, and theUnited States Soccer Federation.

The Grizzlies organization is committed to building strong bonds in the Mid-South community. Significant relationships havebeen established with Memphis Athletic Ministries, Memphis Boys and Girls Club, Read to Achieve with Memphis PublicLibraries, Bridges, Stax, Soulsville USA, and the Tennessee State High School Athletic Association. In the spring of 2003, theMemphis Grizzlies donated $5 million to build the Memphis Grizzlies House, a 100 room, short-stay facility for patients of St.Jude Children’s Research Hospital and their families. The Memphis Grizzlies House located on the St. Jude campus opened inthe Fall of 2003.

With the opening of FedExForum, an exciting chapter in Grizzlies history is being written. This state of the art multi-purposeentertainment center will continue to add to the renaissance of downtown Memphis. The opening of FedExForum will be a centerpiece of the Grizzlies regional marketing strategy. The Grizzlies Business Operations Group is also responsible for theadministration and operation of FedExForum.

Dolich received his undergraduate degree in Government from American University in Washington DC and his Masters in SportManagement from Ohio University.

The New York native serves on a number of sports and community-related boards and organizations.

ANDY DOLICH

75_88.qxd 10/29/04 10:26 AM Page 76

77

BUSINESS OPERATIONS

BU

SINESS

OP

ERA

TION

S

executiv

evp

Executive Vice President,Business OperationsMike Golub is entering his fifth season with the Grizzlies, and first as executive vice president ofbusiness operations, as a member of the executive team that oversees the entire scope of the business operations of the Grizzlies and FedExForum.

He brings over 19 years of experience in the sports industry to the Grizzlies, and oversees all of thedepartments on the team’s business side. Golub played a major role in the team’s successful movefrom Vancouver, British Columbia, to Memphis, the building of the organization in Memphis, thelaunch of the team in the Mid-South and the development of FedExForum.

He oversees the management of the team’s business functions, including Sponsorship, TicketSales, Community Investment, Media Relations, Marketing, Broadcast, Game Presentation, Facility

Operations, Internet and Human Resources.

Golub was instrumental in leading the Grizzlies organization into their new home, FedExForum. For the past three years he hasbeen one of the team’s principal decision makers in the design, development, sales and marketing of the new state of the art facility. Golub will now oversee the management of arena operations, booking, selling and marketing of FedExForum.

Prior to joining the Grizzlies in 2000, Golub previously served as vice president of marketing for Trakus, Inc. a sports technologyfirm in Boston, MA. In his position with Trakus he oversaw the departments responsible for public relations, advertising, corporaterelations, product development and marketing.

Before joining Trakus, Inc., Golub worked with Nike as a founding member and director of Nike Sports Entertainment, a division ofNike Global Sports Marketing that developed Nike-owned sporting events and television properties around the globe with such athletes as Tiger Woods, Michael Jordan, Pete Sampras, Michael Johnson and Charles Barkley.

Before Nike, Golub spent six years at the NBA as managing director of events and attractions, running a group of 35 professionalsin New York, Geneva and Tokyo that managed all of the league’s domestic and international events, including the NBA’s All-StarWeekend, the NBA Draft, NBA Opening Games in Japan, McDonald’s Championships in Germany, France and England, and internationalpreseason games. Also at the NBA, Golub helped manage the league’s relationship with USA Basketball and oversaw all DreamTeam events.

Golub began his career as an award-winning television producer for Major League Baseball Productions, where he produced suchshows as This Week in Baseball and the official World Series film before becoming the director of marketing for the OaklandColiseum.

Golub serves on the Board of Directors for the Orpheum Theatre, the Memphis Convention and Visitors Bureau, WKNO, The Rock‘n Soul Museum and the Memphis Boys and Girls Club.

Mike Golub holds a BA from Dartmouth College and an MBA from Stanford University, where he serves on the Alumni AdvisoryCouncil. He and his wife Sam reside in Memphis with their dogs Mookie and Tuck.

MIKE GOLUB

75_88.qxd 10/29/04 10:26 AM Page 77

BUSINESS OPERATIONS

Allison, former regional internet sales and marketing director and Southeast/Southwest regional promotion and marketing director for Ticketmaster, joined the Grizzlies and FedExForum on January26. As vice president of event marketing, Allison is responsible for the bookings, scheduling and marketing of all events at FedExForum, including concerts, family shows, ice shows, other sportingevents and private hospitality functions. Allison brings over 15 years of marketing and promotionalexperience with Ticketmaster to the Grizzlies and FedExForum. While with Ticketmaster, she wasresponsible for building brand awareness, increasing ticket sales, maintaining customer satisfactionand developing marketing programs for 18 cities in the U.S. Prior to joining Ticketmaster in 1989,Allison was an owner of Peoples Restaurant in Houston and business manager of the Dallas restaurant(1983-1986). She also served as the corporate marketing manager and accounting manager of Elan inDallas and Washington, DC (1980-1982).

Vice President, Event MarketingCHARLOTTE ALLISON

As vice president, arena operations, Hardman is responsible for the day to day operation and management of FedExForum. The Arena Operations Department includes the areas of Guest Relations,Engineering, Event Operations, Public Safety and Security, Information Technology, OfficeAdministration, Merchandise and Food Service Operations. Over 40 full time and 300 part time teammembers in the Arena Operations Department work towards the successful operation and managementof FedExForum, to provide an exceptional guest experience to everyone who visits the arena. Prior to thecompletion of FedExForum, Hardman managed the day to day design, development and constructionissues during the 26 month construction of the facility. Entering his tenth season with the franchise,Hardman began his career with the Grizzlies at General Motors Place in Vancouver, specializing in eventoperations and management. Hardman, 32, received a Bachelors of Science in Management from TulaneUniversity in 1994, and a Masters in Sports Administration from Ohio University in 1995. He is a member

of the International Association of Assembly Managers (IAAM), and a graduate of the IAAM PublicAssembly Facility Management School. In 2003, Hardman was named “Top 40 Under 40” by the editors of BusinessTennessee magazine. Don and his wife Susan have one son, Everett.

Vice President, Arena Operationsdon hardman

Mike Levy is responsible for the overall ticket sales, services and operations for all season, group, individual and premium tickets and suite sales for the Grizzlies. Before joining the Grizzlies in 2001,Levy spent six seasons as vice president, marketing and communications for the Kansas City Royals,where he oversaw marketing, promotions, sponsorships, media relations, broadcasting and ticket sales.Levy served as the executive vice president for the Venture Marketing Group in Houston, where he wasin charge of overall marketing, communications and operations for several racetracks. As director ofsales for the Houston Astros from 1986 to 1991, he directed promotions, sales and overall operationsfor group, season, sky box and star suite tickets. He also administered corporate ticket promotions,sales training and ticket office operations. Prior to his stay in Houston, Levy worked for the PittsburghCivic Arena Corporation and handled the sales and marketing for their professional football, soccer andhockey teams. Levy earned a Bachelor’s Degree in advertising and communications from Duquesne

University in Pittsburgh in 1982. He and his wife, Bennie, have two children, Madison and Michael.

Vice President, Ticket Sales & ServiceMIKE LEVY

As vice president of corporate partnerships for the Grizzlies, Michael Redlick is responsible for establishing sponsorship relationships on national, regional and local levels. Directing a department ofnine, Redlick oversees and directs all corporate sales and sponsorship efforts. Formerly a senior director for SFX Sports Group, Redlick was responsible for sponsorship and naming rights sales for various SFX properties. Redlick also worked on-site in tandem with the Cleveland Browns staff to market the return of the team to the NFL and the new venue, Cleveland Browns Stadium. Redlick’sexperience also includes corporate sales for the Cleveland Cavaliers, coordinating sports sponsorshipsfor Key Corp and directing the 1997 NBA Jam Session Key Volunteer Team. Redlick holds a Master ofSports Administration from Ohio University, a Juris Doctorate degree from Cleveland Marshall Collegeof Law, and dual degrees from Ohio University, a BS in Communications and a BA in English.

Vice President, Corporate PartnershipsMIKE REDLICK

75_88.qxd 10/29/04 10:26 AM Page 78

BUSINESS OPERATIONS

BU

SINESS

OP

ERA

TION

S

Born in Texas and raised in Vancouver, Stephens has spent the past nine years producing Grizzlies TVbroadcasts. He is also responsible for Grizzlies radio and television properties.

Prior to joining the Grizzlies, he spent seven years as a sports writer, producer and reporter for a television station in Vancouver.

He graduated from the Journalism Program at the British Columbia Institute of Technology in 1989.

Stephens and his wife Tracey live in Collierville with their sons Mitch, 9, Brett, 7, and Aaron, 3.

Vice President, BroadcastRANDY STEPHENS

Going into her thirteenth year in sports and event marketing, Marla Taner’s career with the Grizzliesbegan when Vancouver first applied for an NBA Expansion Franchise in 1994. From there, Tanerworked in progressively senior positions with both the Grizzlies and their then sister company, theVancouver Canucks, within the area of Marketing Communications. With the Grizzlies, Taner overseesthe areas of team advertising, brand management, creative services, internet marketing and development,media relations and corporate communications and general marketing and promotional programs.With FedExForum now open, she also plays an active role in branding and promoting downtownMemphis’s new center for sports and entertainment.

Taner serves on the board of the National Conference for Community and Justice (NCCJ) and theGoodwill Boys and Girls Club. Taner graduated from Simon Fraser University in Burnaby, BritishColumbia with a degree in Communications.

Vice President, Marketing & CommunicationsMARLA TANER

Garth Webster, vice president of ticket operations, is responsible for the operational end of the ticketsales and service department. Prior to joining the Grizzlies, Webster spent four years with SMG andLMI, the private management companies who operated The Pyramid where he was employed as ThePyramid box office manager. Webster served as venue manager for the Atlanta Committee for theOlympic Games from 1994-1996, overseeing all operational functions at Miami’s Orange Bowl, satellitesite for Olympic Football. Prior to his Olympic employment, Webster oversaw all ticket operations forthe Lipton Championships (Nasdaq 100 Open) in Key Biscayne, Florida from 1989 to 1994. Websterwas also employed as a consultant by the Sydney Olympic Organizing Committee where he managedticket operations at Darling Harbour, site of the 2000 Olympic Boxing, Weightlifting, Fencing, Judo andWrestling.

Born and raised in Miami, Florida, Webster and his wife Yvette have three children, Emily, Sarah andGarth III. He is a graduate of St. Thomas University in Miami, Florida.

Vice President, Ticket OperationsGARTH WEBSTER

Allie Prescott joined the Grizzlies last year as a consultant to oversee luxury suite and premium seatsales as the Grizzlies began the transition from the Pyramid to FedExForum. Prescott works in conjunction with the Grizzlies’ sales staff selling luxury suites and premium seats. Prescott has extensive sports management experience, as he began his career in sports as the vice president andgeneral manager of the Memphis Chicks AA Baseball Team from 1979-1982, earning The SportingNews’ AA Executive of the Year honor in 1981. He also served as the first president and general manager of the Memphis Redbirds from 1997 until 2001, when the team set new record highs forattendance each season. His efforts earned him the Pacific Coast League Executive of the Year Awardin 2000. Prescott is the president of Allie Prescott & Partners, LLC., and has basketball experience asa college basketball official for the Southeastern Conference and Conference USA.

ConsultantALLIE PRESCOTT

79

75_88.qxd 10/29/04 10:26 AM Page 79

BUSINESS OPERATIONS

A 15-year veteran of the sports industry, Bolen is responsible for the Grizzlies’ sponsorship salesefforts. He develops marketing programs that incorporate Grizzlies television, radio, arena signage,print media, and customized promotions for local, regional and national companies. Bolen began hiscareer in Double-A baseball selling outfield billboards, program advertising and group tickets. He progressed through the minor leagues to become sports marketing director for the Baltimore RavensRadio Network in 1996. Prior to his arrival in Memphis, he served as director of team and venue services for SFX Sports Group, representing teams and venues in their efforts to attract corporatesponsors and venue naming rights partners. Bolen serves on the board of directors for United CerebralPalsy of the Mid-South and is a member of Advent Presbyterian Church. He earned a Bachelor ofScience degree in Business Administration from West Virginia University in 1989. Bolen and his wife,Tammy, have two children: Sydney and Jimmy.

Senior Director, Corporate PartnershipsCHAD BOLEN

Cheryl Mitchell is entering her seventh season with the Grizzlies, where as senior director of finance,she manages the day-to-day operations of the finance department, financial statements and the annualaudit, and also oversees the annual budget process. She also performs treasury responsibilities,including cash flow analysis and loan agreement management, prepares three to five-year financialprojections and provides corporate tax planning and tax return management. Mitchell started hersports career in 1998 as the senior accountant with Orca Bay Sports and Entertainment, the parentcompany of the then Vancouver Grizzlies and the NHL’s Vancouver Canucks, was promoted to directorof finance in July 2001 and senior director of Finance in July 2004. Before joining Orca Bay, sheworked for the engineering firm MacDonald Dettwiler & Associates as an intermediate accountant from1993-1998. Mitchell attended the University of British Columbia, and graduated in 1993 with aBachelor of Commerce degree with a major in Accounting, and in 1998, she became a Certified General

Accountant.

Senior Director, FinanceCHERYL MITCHELL

O’Connor is entering his fourth season with the Grizzlies. He is responsible for overseeing the day today operations of season, power pack and group ticket sales as well as the premium and ticket servicedepartment. Prior to joining the Grizzlies, O’Connor was vice president, ticket sales and marketing forthe Utah Grizzlies of the American Hockey League. His experience also includes three years as directorof ticket operations for the Rancho Cucamonga Quakes of the California League. O’Connor graduatedfrom the University of Richmond with an undergraduate degree in Economics and a Masters of SportsManagement.

O’Connor, his wife Erin, step-daughter Madison and daughter Kylie live in Cordova.

Senior Director, Ticket Sales & ServiceDENNIS O�CONNOr

Grizzlies fans were treated to the Playoffs for the first time last season.

75_88.qxd 10/29/04 10:26 AM Page 80

BUSINESS OPERATIONS

BU

SINESS

OP

ERA

TION

S

81

Nicole Spata is entering her seventh season with the Grizzlies. She began her sports career in 1996when she joined the Vancouver Canucks and the Vancouver Grizzlies at Orca Bay Sports andEntertainment working in the Premium Services Department. When the Grizzlies moved to Memphis in2001, Spata took on the role of guest relations director and was promoted to senior director, guestrelations, earlier this year. In this position she manages and trains the part time staff, including theGuest Relations and Premium Service Concierge Teams. Nicole plays a vital role in the development ofall of the Guest Relations and Premium Service programs in the Memphis Grizzlies’ new home,FedExForum. Prior to her sports career, Spata, a native of Vancouver, Canada, worked in various sec-tors of the hospitality industry while working towards a degree in Geography at Douglas College inVancouver, BC.

Senior Director, Guest RelationsNICOLE SPATA

Willox is entering her tenth season with the Grizzlies.

Her responsibilities include in-arena and out-of-arena promotions and all entertainment at Grizzliesgames, including national anthem singers, contests, halftimes, music, video, Grizz and the Dance Team.Prior to the move to Memphis, Willox was in charge of game presentation for Orca Bay Sports andEntertainment, the former parent company of the Grizzlies and the NHL’s Vancouver Canucks. Shegraduated from the University of British Columbia with a Bachelor of Commerce then went on to com-plete her Masters of Sports Management at Northeastern University. While in Boston, Willox workedfor the Boston Garden and the Boston Bruins.

Willox married her husband Todd Kobus earlier this year.

Senior Director, Event Presentation & Promotions

STEPHANIE WILLOX

The Business Operations team played a vital role in the Opening of FedExForum.

75_88.qxd 10/29/04 10:26 AM Page 81

BUSINESS OPERATIONS

Chesley ArmstrongElectrician

Natasha AshworthAccount Executive, Service

Hark AthwalAccount Executive, Service

Kimberly BaileyNetwork Analyst

Bethanie BaldwinAccount Executive,

Group Sales

Robert BarnesAccount Executive,

Group Sales

Janet BattleExecutive Administrative Assistant,

Executive Vice President

Thomas BennettSpecialist, Ticket Operations

Anita BilesManager, Box Office

Arena Events

Brian BirdManager, Telecommunications

Chris BorkManager, Corporate Partnership

Richard BrewerManager, Network Operations

Carmen BroadyReceptionist

Kimberly Brunt-StephensManager, Human Resources

Alan BryantSenior Manager, Ticket Operations

Terrae BufordConversion Crew Leader

75_88.qxd 10/29/04 10:27 AM Page 82

83

BUSINESS OPERATIONS

BU

SINESS

OP

ERA

TION

SWes BurtnerAccount Executive, Sales

Michael CerhaManager, Event Operations

Kimble ChristianCoordinator,

Broadcast Operations

Breshetta ClarkAdministrative Assistant

Tyra ColeDirector, Guest Services

Benjamin CookManager, Multimedia

Production/Editor

Gregg CroneDirector, Premium & Ticket Services

Anna-Lea DahlDirector, Creative Services

Shavonne DarganSenior Manager,

Corporate Partnership

Geoff DavisSenior Account Executive,

Sales

Brad DillardGraphic Designer

Autumn FalconerCoordinator,

Ticket Operations

Daniel FeeneySenior Accountant, Arena

Jonathan FeldmanAccount Executive, Sales

Mike GarrisonDirector,

Information Technology

Stacy HarrellAdministrative Assistant

75_88.qxd 10/29/04 10:27 AM Page 83

BUSINESS OPERATIONS

Cynthia Hazell-CutchinManager, Media Planning

Emily HegmonCoordinator, Guest Services

John HerczoghAccount Executive, Sales

Herman JohnsonBuilding Operator

Rey JordanDirector,

Corporate Partnership

Monica KingManager, Ticket Services

Arnetria KnowlesDirector, Human Resources

Brad KolodzaikeManager, Conversions

LaTonya LaneAccount Executive, Sales

Sherrie LeeExecutive Administrative Assistant,

President

Todd MastryDirector, Event Operations

Ross McDiarmidSenior Manager, Network Support

Pat MernaCoordinator,

Corporate Partnership

Jeffrey MillerCoordinator,

Event Operations

Matt MitchellManager,

Video Production

75_88.qxd 10/29/04 10:27 AM Page 84

85

BUSINESS OPERATIONS

BU

SINESS

OP

ERA

TION

SStan NaborsManager, Payroll

Penny NashManager, Inside Sales

Lamont NelsonSenior Manager, Group Sales

Sean O'DanielsWeb Developer / Designer

Tammy OverackerCoordinator, Production

Summer OwensManager,

Marketing & Promotions

Howard ParkerManager, MEP

Paige PerkinsSenior Manager, Premium Sales

Jason PotterCoordinator, Promotions &

Event Presentation

Peter PughCoordinator, Engineering

John PuglieseSenior Manager, Promotions &

Event Presentation

Brett ReopellManager, Event Sales &

Marketing

Rob ReynoldsDirector, Corporate

Partnership

Paula RichmondCoordinator, Scheduling

Gerald RobinsonSupervisor, Conversions

James RogersElectrical Supervisor

75_88.qxd 10/29/04 10:28 AM Page 85

BUSINESS OPERATIONS

Mike RoseManager, Box Office,

Grizzlies

Jody SchmidtManager, Premium Services

Tod SeidelDirector, Retail Merchandise

Kyle SewellCoordinator, Retail Merchandise

Jon ShawDirector, Engineering

Brett SmithDirector, Broadcast Operations

Gary SommerDirector, Media Sales

Pat StageSenior Manager, Video Production

Chris StairsDirector, Special Projects

John-Paul StevensonP.A. Announcer

Mike SullivanCoordinator, Staff Services

Kathalene TaylorDance Team Choreographer

Lesley TorrellSenior Manager, Internet

Marketing & Development

Riley Joe TurnerBuilding Operator

Jordan Wadsworth Account Executive, Service

Jesse WeberAccount Executive, Sales

75_88.qxd 10/29/04 10:28 AM Page 86

87

BUSINESS OPERATIONS

BU

SINESS

OP

ERA

TION

S

Not pictured: Charles Bess, Conversion Crew Leader; Bryant Brooks, Building Operator; Ezell Brooks, Conversion Crew Leader; Roman Callicut, Building Operator; Lisa Clark, Senior Ticket Representative; James Flynn, Building Operator;

Devin Maddox, Ticket Sales Representative; Gary Michel, Building Operator; Perry Middlebrook, Director, Public Safety; Jacqueline Morton, Conversion Crew Leader; Carl Parker, Manager, Mechanical, Electrical, Plumbing; Cedric Rogers, Electrician;

Tommie Thompson, Ticket Sales Representative; Mark Welch, Carpenter.

CJ WiatrAccount Executive, Group

Sales

Stephen WickhamElectrician

Capree WilliamsAccounts Payable Administrator

Kelvin WilliamsSupervisor, Central Services

Hateisha WilliamsonAdministrative Assistant

Megan WilsonDirector, Finance &

Corporate Reporting

Kathy WinstonManager, Office Administration

Tameka WoodleyAdministrative Assistant

Keva WoodsCoordinator, Marketing &

Promotions

Wanda WoodsReceptionist

Natalie YatesAdministrative Assistant

75_88.qxd 10/29/04 10:28 AM Page 87

DANCE TEAM

Memphis Grizzlies Dance TeamThe Grizzlies players aren�t the only athletes on the court at the FedExForum. With their fast-paced dance moves andexciting routines, the Grizzlies Dance Team rocks the FedExForum at every home game. Throughout the season, thesedancers entertain arena audiences with high-energy dance routines that keep the crowd excited during timeouts,between quarters and selected half-time intermissions.

Away from the arena, the dancers add a special touch to Grizzlies community and special events with their infectious personalities and ability to make every Memphian feel like part of the Grizzlies family. Choreographer Kathalene Taylor, anative Memphian, has guided the team with a wealth of experience in coaching, teaching and choreographing danceroutines from across the US and Europe.

With an extreme amount of talent, the Grizzlies Dance Team performs routines to a wide variety of music. Don�t miss thedancers grooving to anything from Prince to every Memphian�s favorite, Elvis Presley. This group of dancers not only wowsthe crowd with their dancing skills, they also wear the hottest outfits in the NBA!

Check out the Grizzlies Dance Team at grizzlies.com or for more information on having the Grizzlies Dancers participate inan upcoming event or party, call 901-205-1234.

75_88.qxd 10/29/04 10:28 AM Page 88