Business Process Outsourcingin IndiaINDUSTRY OUTLOOK

When globalization entered the field of technology and communication

Indiacame up with what has taken its economy to a whole new level:

OUTSOURCING

FAST FACTS ABOUT

INDIAN OUTSOURCING

NUMBER 1Global Outsourcing Location

66 countries

outsource to India

India

Rest of the World

34% of the

Global BPO sourcing market

In the 2012 financial year IT-BPO Revenue is expected to reach RS 918 billion*(US$16.6 Billion)

A 17% increase from the previous year

And the industry does not look to be slowing down

2.8 MILLION directly employed in the industry

&

over 7.5 MILLION people indirectly

employed through roles such as:

CATERING

CLEANING

SECURITY

REGIONAL INDIA

India’s population is a staggering

1.2 billion+

Photo copyright: Vladimir Wrangel

Even with megacities like

Bombay and Delhi, the majority of inhabitants live

in tier 2 and 3 cities, in the more underdeveloped

regions of India.

THE SPILLOVER EFFECT

Enhanced standard of livingAccess to education Employment opportunities

Increase in spendingRetail Real estate Telecommunications

BPO employment

REAL WORLD OUTCOMES

A promising tier 2 city, Jaipurhas seen the amount of graduates grow 14 times, from around to 23,000 in ‘04/05 to approx. 325, 000 in ‘08/09

Intake in Engineering Colleges

In Dehradun, an emerging tier 3 city, the intake for engineering colleges was 4 times greater in ‘08/’09 as opposed to ‘04/’05

2004/05 2008/09

325

23

Graduates‘000s

400

200

2004/05 2008/090

14x

Graduates in Jaipur

2750

650

Intake‘000s

3000

1500

0

4x

These cities have both experienced rapid growth in a number of different areas, due in large part to the expansion of IT-BPO organizations into their regions.

Indian IT-BPO sector not only benefits a few individuals: the affluence is being spread throughout the economy.

A BRIGHT FUTURE

The industry holds great potential for the people of India.

76% of Indian IT-BPO employees are

under 30.

With an additional 200,000 jobs being created within remote, rural areas.

NASSCOM predicts that by 2020 the IT-BPO sector can provide direct employment to 10 million people and indirect employment to 20 million people in India.

Thank you!

For information about InvensisBusiness Processing Outsourcing services visit as at www.invensis.net

*The information used in this presentation was obtained from NASSCOM.org