buywithmegravity
DESCRIPTION
Presentation by Andrew Moss, BuyWithMe, Gravity Summit FutureM, Harvard Faculty Club, 9-12-22TRANSCRIPT
• The “Daily Deal” is now a proven customer acquisition model rooted in discovery of new local experiences. First wave of a local commerce revolution.
• Second wave is rolling, with major players adding algorithms and mobile apps that connect users and merchants based on proximity, combination of individual preferences and real-time location data.
• Third wave will focus on relationships. Long-term winners will expand their offering to manage a full engagement model between consumers and merchants, and in the process transform local commerce.
2
Changes in technology, buying behavior and social networking combined to create a profound opportunity to transform local commerce.
Founded, Boston May 2009
BuywithMe Corporate Overview
Investors
185+ employees
Goal
1.2MN + Members
Founded 2009
Boston and New YorkLocations
to enable local merchants and high value consumers to discover each other, engage with each other and commercially transact with each other
PhoenixSan DiegoSan FranciscoSeattle Wash D.C.
Active MSAs AtlantaAustinBostonChicagoDallas
HoustonLos AngelesMiamiNew YorkPhiladelphia
The premier social commerce platform
Use promo code “gravity” to try us out with 20% off any purchase!
All Merchants Have A Common Problem
(Online Advertising)
(Local Newspaper)
(Yellow Pages)
(Television)(Radio)
Upfront Costs Un-MeasurableContinuous Investment
My business needs new customers!
My business needs repeat customers!
The Market – “Daily Deals” defined
The “Daily Deal” platform is a solution, connecting merchants with local customers.
•Consumers use the platform to discover new businesses, get deep discounts, and share them with their friends and colleaugues.
•Businesses use the platforms to acquire new consumers on a performance basis.
•Daily deal is an online CPA based marketing campaign for a local business.
The Market - History
Note: Yelp and Facebook have announced they intend to cease deals services soon.
7
Total Number of Players In Space
The Market – Industry Structure
Daily Deal Sites
Merchant Services
SOON…Merchant Agencies
Consumer Services Aggregators
White Label Publishers
Vertical Deal Sites
Data
Exchanges
* From Yipit presentation
BuyWithMe – Merchant Centric Daily Deals
National Footprint / Local Focus / Merchant Centric
2 STRUCTURE PROMOTION: Build a compelling promotion with the merchant that works for the merchant
3 SIGN-OFF ON CREATIVE MATERIALS: Collaborate on the brand-enhancing marketing material we design with the merchant
4 CREATE A SPOTLIGHT: Our local commerce platform creates a wave of demand that drives customers to the merchant
5 MEASURE: Our platform monitors promotions purchased, customer visits, and redemptions
1 THE PITCH : Understand the merchant’s demand generation needs
BuyWithMe – Merchant Centric Daily Deals
A Complex Platform Disguised as a Simple Deal
ConsumersEmail
Web
Mobile
Social
Group
Social
BuyWithThree generates viral buzz for our partners’ businesses because we
incentive our customers to spread the word about our promotion.
BuyWithThree
Customers use Facebook, Twitter, and email to spread the word after they purchase your promotion.
BuyWithThree creates authentic and viral messaging on social networks about your business.
BuyWithThree
Actual BuyWithThree Buzz on Twitter and Facebook
BuyWithThree
Sample Partner Results
4,241
$106,025Vouchers sold
Sales
14,734$114,591
Vouchers sold
Sales
14,665$366,625
Vouchers sold
Sales
•43% of our buyers have gifted a voucher
•51% of our buyers recommend merchants to others after redemption
•36% of our buyers write merchant review on a site such as Yelp or CitySearch
•90% of buyers are new to the merchant or product
•88% of our travel buyers were not planning on visiting the hotel, destination or property before they saw our promotion.
•33% of buyers will return and make a full-priced purchase, and average 2.9 return visits
•75% of those who return do so within 1 month
•A full 87% of buyers will spend more than the value of the voucher, average 32% upsell
Buyer Behavior Statistics (from surveys)
LTV of our merchants directly correlates with LTV of the consumers we deliver to them.
• only works for us when it works for our customer• only works for our customer when it works for their customers• real race is not race to scale… it’s the race to value
Our Philosophy – Create Value
BuyWithMe - Next-Generation Online Local Commerce Platform
Restaurants
Clothing/Accessories
Health/Personal Care
Auto RelatedTravel/LeisureHome/Furniture
MerchantsConsumers
How do I Generate New Customers – Daily Deal
How do I Retain Customers – Rewards / Loyalty
Merging Demand Generation and Ongoing Engagement
Ongoing Engagement
Demand Generation
merchant merchantTransparent
Actionable
• Measure daily deal ROI• Customized offerings • Identify trends • Filter out the “wrong”
customers
• Always-on engagement • No voucher / No training• Married to mobile• Drives repeat customers• Flexibility
The Benefits of Our Engagement Platform
BuyWitMe
Case Study: The Oak Room (Boston)
Merchant: Oak RoomMarket: BostonCategory: Exclusive Dining Experience
Understandings•Off the menu pre-fixe dinners both delivers an exclusive experience for our users and better protects the merchant’s brand value. •We can price the pre-fixe at a premium which maximizes revenue
The Deal•$89 for a 3-course tasting menu for two at the Oak Room
Results•SOLD OUT! •After the promotion we immediately began crafting a new exclusive promotion with the Oak Room
SOLD OUT!1,000 Sold!SOLD OUT!1,000 Sold!
$86,700 Gross$20,500 Net
$86,700 Gross$20,500 Net
Client Renewed
Immediately
Client Renewed
Immediately
Case Study: Amethyst Body Wraps (Dallas)
Merchant: Amethyst Body WrapsMarket: DallasCategory: Body Wraps
Understandings•Body wraps have niche appeal•Packing multiple quantities into one package and offering at a better value drives upsell•We want to get our users to purchase a higher price point package with a better value proposition. This presents more savings for the consumer, guaranteed repeat visits for the merchant, and more revenue for BWM
The Deal•1 body wrap for $39•3 body wraps for $85 ($28 each)
Results•The higher priced 3 wraps package outsold the 1 wrap package 2:1•Asked to rate our services, Amethyst gave perfect scores and are excited to partner with us again
66 Sold!66 Sold! $4,700 Gross$2,500 Net
$4,700 Gross$2,500 Net
4x Average Net Revenue!
4x Average Net Revenue!
Case Study: Boston Red Sox (Boston)
Merchant: Boston Red SoxMarket: BostonCategory: Exclusive Tickets Package
Understandings•Users are looking for unique, exclusive content and willing to pay a premium•Margins on tickets and experiences are high so we can package and promote them well•MLB requires approvals at the League and team levels we had to secure
The Deal•$300 for ticket + meet & greet with a player + private lunch + exclusive batting practice viewing + gift bag•Shown only to our most relevant Boston members and hidden from rest after our Email team segmented the list
Results•SOLD OUT! Added a waiting list•40% email open rates and big buzz•Asked to rate our services, the Red Sox gave perfect scores and said “WOW…. [we are] particularly pleased with the ability to filter the customer databases to send a more targeted campaign”
SOLD OUT!SOLD OUT! $15,600 Gross$4,160 Net
$15,600 Gross$4,160 Net
Win for SoxWin for UsersWin for BWM
Win for SoxWin for UsersWin for BWM
The PromotionBishop Farm Bed & Breakfast and Cottages • $99 gets you a one-night stay, bottle of wine,
and breakfast for two at ($209 value)
The Results• SOLD OUT! Only had 200 to sell and they were
all sold within 1.5 days
Partner Testimonial• Heather Salter, Innkeeper of Bishop Farm says,
“I was ecstatic about the response I got from the Spring travel sale with BuyWithMe (buywithme.com) out of Boston. We received over 5,000 visits to our website, and a check for $18,000 before anyone even came to the B&B, and we garnered many new TripAdvisor reviews from our guests. You just can’t put a price tag on the amount of marketing we got out of this promotion.”
Immediate Bookings
Immediate Bookings
Huge Exposure to New
Customers
Huge Exposure to New
Customers
Invaluable Social Media
Impact
Invaluable Social Media
Impact
Case Study: Bishop Farm Bed & Breakfast