cabc maximizer crm 11 edition installation guide crm 11 team... · kind of database used with...

CABC Installation Guide

Maximizer CRM 11 Team Edition

CABC Ltd PO Box 162 Newbury Berkshire RG14 1AS 01635 570970 Document Version: 1.0 Dated: 01/07/2010

2 | P a g e ©2010 CABC Ltd All Rights Reserved http://www.cabc.co.uk

Purpose of this Document This document has been prepared by CABC Technical Support as a guide to installing Maximizer CRM 11 Team Edition. If you follow the instructions within this document you will end up with a fully functioning Maximizer CRM 11 Team Edition installation. This document also contains instructions for upgrading a previously existing Pervasive Database, the kind of database used with Maximizer Professional versions 7, 8 or 9, to a Maximizer CRM 11 SQL Express Database. If you are running a version of Maximizer older than version 7 your database may require additional assistance to fully upgrade, if this is the case then you should contact CABC to discuss your options. The instructions in this document have been tested by CABC on fresh installs of Windows 7, however all computers vary in their configuration due to the variety of software used. CABC cannot guarantee that this guide will be suitable for all environments. If you require assistance beyond the scope of this document CABC offers a range of consultancy and support services, please contact our sales team on 01635 570970 to discuss your options.


Using this Guide This document contains several procedures, depending on your circumstance you may need to follow one or more of these procedures. Please see the table below.

ContentsPurpose of this Document .................................................................................................................. 2

Using this Guide .................................................................................................................................. 3

Installation Requirements ................................................................................................................... 4

Common Questions Surrounding Installation ..................................................................................... 5

Procedure 1. Installing the Maximizer CRM 11 Team Server ............................................................ 6

Procedure 2. Installing a Maximizer CRM 11 Team Client ............................................................... 15

Procedure 3. Run the Database Upgrade Size Estimator Before Upgrading Data ........................... 22

Procedure 4. Upgrade Data from Maximizer Professional v7, 8 or 9 .............................................. 24

Procedure 5. Installing a Multi User License .................................................................................... 28

Your Goal Procedures to FollowInstall Maximizer CRM 11 Team Server 1 Install Maximizer CRM 11 Team Workstation 2 Upgrading Data from a Previous Maximizer 3 & 4 Installing a Multi User License or additional licenses 5


Installation Requirements To install Maximizer CRM 11 Team Edition your system must meet the following minimum specification: Microsoft Windows XP Home and Professional (32bit & 64bit editions) Microsoft Windows Server 2003 Standard & Enterprise (32bit & 64bit Editions) Microsoft Windows Vista Home, Business, Ultimate & Enterprise (32bit & 64bit Editions) Microsoft Windows 7 Home, Business, Ultimate & Enterprise (32bit & 64bit Editions) (Please note that Windows Vista Home Basic, Windows Vista Home Premium and Windows 7 Home are ONLY supported on standalone installations and NOT when using multi‐user workgroup installations of this product). (Please note that all operating systems must be fully updated with the latest service packs and hot fixes installed) Microsoft Office 2003 & 2007 (with latest service packs and updates) Microsoft Outlook 2003, 2007 Windows Live Mail Microsoft Exchange 2003, 2007 (SP1) Microsoft Internet Explorer 7.0 or higher Mozilla Firefox 3.5 or higher


Common Questions Surrounding Installation

Q. I run Windows Vista/Windows 7 and at each stage in the installation Windows asks me to

confirm my actions, must I do this?

A. Yes, Windows Vista/Windows 7 incorporates something called User Access Control which means a

user must verify all attempts to access the system.

Q. The installation will not run, it returns an error saying I have insufficient rights.

A. You must be an administrator to install the software, please ensure you have the correct rights.

Q. The installation will not run, it returns an error saying insufficient disk space.

A. There is not enough space on the computer to install the software, clear some space on the drive

you have selected and then run the installation again or change the options to install on a drive

where there is more space available.

Q. I am upgrading from a previous version of Maximizer on the same computer, do I have to

remove it first?

A. No. You should leave the existing copy of Maximizer & the Pervasive Database Engine installed on

the PC, this allows the new version of Maximizer to read the address book list for you.

Q. I am installing Maximizer CRM 11 Team Edition on a new computer, which files do I need to

copy from my old PC?

A. If you open the old version of Maximizer and click File>>Open Address Book, then highlight the

database you want to move over and click ‘Browse’ this will open a Windows Explorer that shows

you the files that make up the database, you will need to copy all these files to a location on the new

PC. We would recommend you copy these files to an easy to find location such as C:\Maximizer

Backups\[Name of Address Book].

Q. I am installing Maximizer CRM 11 Team Edition on a new computer, do I need to install

anything from the old version of Maximizer onto the new computer?

A. Yes. In order to upgrade an old Pervasive system you will need to install the Pervasive Database

Engine, this can be located in the following folder on your previous Maximizer CD (assuming D: is the

drive letter assigned to your CD drive) D:\Max\3RDPARTY\Pervasive\wge\. Then run the setup

program and perform a complete install of Pervasive. Again under windows Vista this software must

be installed & run under Administrative permissions.

Q. I have upgraded my system and now cannot open the database as I do not know my password.

A. Maximizer CRM 11 automatically enables security on databases, any account that does not have a

password or who’s password used to be ‘password’ will likely have its login details reset to have a

password of ‘maximizer’, the MASTER user will have a default password of ‘control’.


Procedure 1. Installing the Maximizer CRM 11 Team Server The steps in this Procedure you can either be run by inserting the Maximizer CRM 11 Team Edition CD into the computer or running the downloaded installation kit Step 1. This step will take you through the installation of certain pre‐requisites that need to be installed prior to Maximizer 11 & SQL 2008 Express Edition being installed. The first thing you should do is insert the Maximizer CRM 11 Team Edition CD into your computers CD or DVD drive and allow it to auto play. You should see a screen as shown below:

Click on ‘Install Maximizer CRM’. There will be a slight pause as the system reads the CD and then you should be greeted by the following screen.

Once the setup program has configured all the components you are ready to move on.


Step 2. A welcome screen setup telling you that you are about to start the Maximizer CRM 11 Team Edition setup process will load after the various components have been configured. This screen should appear like this:

Click the ‘Next’ button to continue the setup process, at this point you will see a screen asking you to agree to the EULA (End User License Agreement) before continuing the installation, from this screen you can print a copy of the EULA for future reference should you require it.

Step 3. After agreeing to the EULA you will be prompted to enter your registration information and your PSN (Product Serial Number). Your PSN is included on your license documentation and must be entered at this point along with at least your first and last names.


You must enter a valid PSN at this stage or the installation kit will install a trial copy of Maximizer CRM 11 Entrepreneur Edition not a copy of Team Edition. Click ‘Next’ when you are done. Step 4. You will now be asked to choose an installation type. There are two choices for server installation, you can either select the first option which installs SQL Express and sets it up for you (see below).

This option should be used if the Maximizer CRM 10 Team Server does not already have SQL Server 2005/2008 installed onto it. In this mode the installation program will install the SQL Express database for you.


The second choice is to install using third option, this should be used if you have an existing SQL Server which you would like to store your Maximizer database on.

Selecting this option will trigger an additional step later that will request the credentials and location of the SQL Server. Step 5. You will now be asked to choose an installation location. (See below)

As long as you are happy with the default installation location you can simply click ‘Next’ again. If you want Maximizer installed to a different drive or location then you should click ‘Browse’ on the second screen and choose the location you would like to install to. Once you are happy with the destination location click ‘Next’.


The next screen (shown to the right) will ask you to select an Application Data Location, for ease of locating it we recommend that you reset this location to c:\Program Files\Maximizer\MaxData, as shown here. Step 6. After choosing the installation location you will be prompted to select the type of installation you want to carry out. At this point you should choose ‘Custom’ and then click ‘Next’. The next screen will ask you to confirm the Office Integration Components you want to install, if the server is going to be a standalone machine with no‐one using it then there is no need to install the Office Integration and you should un‐tick the components, if however the ‘server’ machine is more of a workgroup server and will also be a users workstation then it is worth installing the office integration components (as shown below).

The next screen will ask you to choose the features of Maximizer CRM 11 Team Edition you wish to install. We suggest you remove the ‘Maximizer Companion Applications’ as this option installs a small program called Max Alarm which is in our experience rarely used. You can find detail on this program in the Help file within Maximizer and if you feel you would like to have it available after installation you can modify the existing Maximizer installation and re‐add the components.


The features selected should now look like this list (note that the ‘Maximizer Companion Applications is now not ticked and the SQL Server Management Studio Express is ticked):

Please note that the selections shown above assume you will be installing the SQL Express database components. If that is not the case (i.e. if you are using an existing SQL Server) the ‘Database Components’ will be un‐ticked and should remain so. Step 6a. If you previously selected (in Step 4) the option to have Maximizer CRM 10 Team Edition install using an existing SQL Server you will now be prompted to provide details of the server, you will need the name and instance name (if applicable) of the server and the SA password. This information will need to be entered in the form as shown below:


Step 7. Click the ‘Next’ button again and allow the installation to proceed to the ‘Select Options’ screen, we would suggest leaving these options on their defaults and clicking ‘Next’ again to continue to the penultimate screen.

The penultimate screen allows you to review the options you have already set and to go back and change them before committing to the install. If you have followed the steps in this guide then simply click ‘Next ‘ otherwise I would suggest you just spend a minute or two to verify all the settings are as you want them before continuing.


The final screen you will be presented with will ask you to select an installation location for the Microsoft SQL Server 2008 Express Edition, again unless you have a specific requirement to have the SQL Server installed on a different drive we would suggest leaving the settings as they are and click ‘Next’.

While the installation is running you may encounter an alert like the one shown below:

In this case you should click ‘Run Program’ to allow the software to install, the service pack update you require can be applied afterwards (via Windows Update).


The installation routine will run through the installation of Maximizer and SQL Server 2008 Express onto your computer. This may take a while. When the installation is complete you will see a screen like the one shown below, click finish. Congratulations your Maximizer CRM 11 Team Edition installation is now complete.


Procedure 2. Installing a Maximizer CRM 11 Team Client Step 1. In this Procedure you will insert the Maximizer CRM 11 Team Edition CD into the computer or run the autorun.exe in the folder you have extracted the downloaded kit into and go through the installation of certain pre‐requisites that need to be installed prior to Maximizer 10 & SQL 2008 Express Edition being installed. The first thing you should do is insert the Maximizer CRM 11 Team Edition CD into your computers CD or DVD drive and allow it to auto play. You should see a screen as shown below:

Click on ‘Install Maximizer CRM’. There will be a slight pause as the system reads the files and then you should be greeted by the following screen.

Once the setup program has configured all the components you are ready to move on.


Step 2. A welcome screen setup telling you that you are about to start the Maximizer CRM 11 Team Edition setup process will load after the various components have been configured. This screen should appear like this:

Click the ‘Next’ button to continue the setup process, at this point you will see a screen asking you to agree to the EULA (End User License Agreement) before continuing the installation, from this screen you can print a copy of the EULA for future reference should you require it.

Step 3. After agreeing to the EULA you will be prompted to enter your registration information and your PSN (Product Serial Number). Your PSN is included on your license documentation and must be entered at this point along with at least your first and last names.


You must enter a valid PSN at this stage or the installation kit will install a trial copy of Maximizer CRM 11 Entrepreneur Edition not a copy of Team Edition. Click ‘Next’ when you are done. Step 4. You will now be asked to choose an installation type. As you are installing a workstation you should select that option. See below:


Step 5. You will now be asked to choose an installation location. (See below)

As long as you are happy with the default installation location you can simply click ‘Next’ again. If you want Maximizer installed to a different drive or location then you should click ‘Browse’ on the second screen and choose the location you would like to install to. Once you are happy with the destination location click ‘Next’. Step 6. After choosing the installation location you will be prompted to select the type of installation you want to carry out. At this point you should choose ‘Custom’ and then click ‘Next’. The next screen will ask you to confirm the Office Integration Components you want to install, this is largely down to how the users will be using Maximizer, in most cases there is no reason not to install these components.

The next screen will ask you to choose the features of Maximizer CRM 11 Team Edition you wish to install. We suggest you remove the ‘Maximizer Companion Applications’ as this option installs a small program called Max Alarm which is in our experience rarely used. You can find detail on this program in the Help file within Maximizer and if you feel you would like to have it available after installation you can modify the existing Maximizer installation and re‐add the components.


The features selected should now look like this list (note that the ‘Maximizer Companion Applications is now not ticked and the Maximizer Administrator Module is ticked):

Step 7. You will now be asked to specify the name of the SQL Server that holds your Maximizer database, you can either type this name in (in the format [ServerName]\[InstanceName]) if it is known or select it using the browse button as shown below:


You should end up with the sever and instance names in the box as shown here.

Step 8. Click the ‘Next’ button again and allow the installation to proceed to the ‘Select Options’ screen, we would suggest leaving these options on their defaults and clicking ‘Next’ again to continue to the penultimate screen.

The penultimate screen allows you to review the options you have already set and to go back and change them before committing to the install. If you have followed the steps in this guide then simply click ‘Next ‘ otherwise I would suggest you just spend a minute or two to verify all the settings are as you want them before continuing.


The installation routine will run through the installation of Maximizer. This may take a while. When the installation is complete you will see a screen like the one shown below, click finish. Congratulations your Maximizer CRM 11 Team Edition installation is now complete.


Procedure 3. Run the Database Upgrade Size Estimator Before Upgrading

Data In this Procedure you will run the Database Size Estimator to give you an idea of how large your database will be after upgrading to SQL. This is an important consideration as the SQL Server 2008 Express edition engine that Maximizer uses has a maximum allowed database size of 4gb. Step 1. Start the Database Upgrade Size Estimator as shown below.

Step 2. You will now see a screen that offers you various options for selecting a database to estimate the size of. (see right) If you have installed Maximizer 10 over a previous Maximizer installation you will see a list of old databases in this list. Select the one you wish to estimate the update size for and click ‘Estimate’. If you are installing on a new computer you will see an empty list.

To select a database for upgrade size estimation that is not in this list you simply need to click the ‘Browse’ button and locate the database you wish to estimate the upgrade size of. Once you have selected the folder click the ‘Ok’ button.


After a brief delay (may be longer on systems with lots of data) as it processes the data the program will give you a report estimating the size of the database after conversion.

If the result of this report indicates that your database will be at or above 3gb in size we would recommend that you consider the Maximizer CRM 11 Professional Edition instead as it will better manage large databases.


Procedure 4. Upgrade Data from Maximizer Professional v7, 8 or 9 In this Procedure you will go through the process of upgrading your data from a previous version of Maximizer. Please note that this process cannot be undone and once upgraded data cannot be opened in previous versions of the software. Step 1. The database upgrade is managed via the Maximizer Administrator program, to start this program click Start>>Programs>>Maximizer CRM>>Administrator. (see below)

Once loaded this program will ask you to select a database to log into, at the point click the cancel button and then in the Administrator program itself choose the ‘Utilities’ menu and click on ‘Upgrade Maximizer Address Book’.


You will be prompted to shut down all Maximizer Modules before starting. Ensure that all Maximizer programs (except for the Administrator you have just started) are closed and then click ‘Yes’. Step 2. You will then be presented with an ‘Open Address Book’ dialogue box, this dialogue should show you either the list of Address Books from your previous installation of Maximizer (if it was installed on this PC and if the configuration files are still there) or it will show you a list containing only the demo database(s) installed by Maximizer. If the database you wish to upgrade is listed here then you should simply select it and click ‘Open’, you will then be asked to log in as the MASTER user (the default password is CONTROL if you have not updated this password or used security on the database previously) once you have done this you can skip to Step 3 of this Procedure. If the database you wish to upgrade is not listed here then click ‘Browse’. Clicking ‘Browse’ will being up a ‘Browse for Folder’ dialogue box (as shown), use this to locate the folder on your computer that contains your previous Maximizer Database and then click ok.

You will now be asked to enter a name for the database to be upgraded to (this is how it will appear in the new Maximizer address book list), in Maximizer version 11 it is now possible to put spaces in the name of an address book. You should enter a name for the address book and click ok.


The system will then perform some file activity and request the MASTER password (the default password is CONTROL if you have not updated this password or used security on the database previously).

Step 3. You will now be prompted to choose the options for document conversion. Under Maximizer CRM 11 Team Edition the system is limited to a 4gb database size, if your database contains lots of documents and is close to 3gb in size then it is recommended that you allow the upgrade routine to extract these documents, you will need to set a location for program to extract the files to, if you are going to have multiple users on your Maximizer system then it is highly recommended that you use a UNC path (\\[computer name]\[shared folder name]) as a location. If your system makes heavy use of embedded document you may wish to consider Maximizer CRM 10 Professional or Enterprise edition instead as they will better manage large databases with lots of documents. After you have set the document conversion options and clicked ‘Ok’ the system will run through the update/conversion process, this may take some time and will involve various boxes appearing on the screen (example below).

Finally once all the upgrade scripts have finished you will see the following two alerts pop up one after another. At this point the data is upgraded and accessible in Maximizer CRM 11 Team Edition.


Congratulations. You have upgraded your database.


Procedure 5. Installing a Multi User License Before you can connect multiple users to the same Address Book you must install additional licenses on the computer which currently has the Address Book on it. To install the Multi User License start the Maximizer Administrator Program and log in, then click File>>Close Address Book.

Next click Utilities>>Install Multi‐User License.

You will now see a screen that shows you the current licenses you have installed and allows for the input of a new license.

Look on your License Document for the Product License Number, this number will follow this format (numbers provided for illustration only): 11111‐2222222222222222‐3333‐MAXTM


Enter your license number in the boxes shown below and click the ‘Install License button.

Provided you have entered a valid Key you will now see this message.

Follow the instructions on the above alert box, once finished you licenses are installed and ready for use.

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