carmen systems carmen person, title 23 september 2003
TRANSCRIPT
Carmen Systems
Carmen person, Title
23 September 2003
Mission Statement
To make transportation more cost effective, reliable and environmentally friendly
Carmen in short...
• Revenue: 20 MUSD in 2002
• Growth rate: 40% (5 year period)
• Employees: 180
• Speciality: Resource optimization
• Business model: Rental agreements
• Clients: Airlines, railways
• Headquarters in Sweden, branch offices world-wide
General
1987 First airline client
1992 Pairing optimization
1994 First crew rostering client
1995 First railway client
1998 First client outside Europe
2002 First Asian client
2003 First US client
History
General
Carmen implements resource optimization solutions that:
• Improve utilization of resources
• Increase operational stability
• Provide measurability & control
• Increase service level to client’s client
...for ambitious transportation organizations, worldwide
Value proposition
• Cost savings (typically 3-8% of total crew cost)
• Flexibility (easy to simulate rule changes, reduce planning time, etc)
• Transparency (cost control, reduced key people dependency)
• Crew satisfaction (introduce crew request system in rostering)
• Rebooking passengers to minimize frustration and cost
Value proposition
Services
• Consulting – Process re-engineering – Key Performance Indicators– Simulations & decision support
• Outsourcing – Seasonal analysis – Production planning
• Training – Planning, Administration– Management
Products
New aircraft types?
Hire or fire crew?
New route to Sydney?
Delay or cancel flight?
How to rebook passengers?
Products
Product Overview
Carmen Rave (General Modelling Language)Carmen Rave (General Modelling Language)
Ca
rme
n In
teg
rate
d
Op
era
tion
Co
ntro
l
Carmen Roster Maintenance
Carmen Roster Maintenance
Carmen Crew Pairing
Carmen Crew Pairing
Carmen Crew Rostering
Carmen Crew Rostering
Carmen Fleet Control
Carmen Fleet Control
Carmen Fleet Assignment
Carmen Fleet Assignment
Carmen Tail Assignment
Carmen Tail Assignment
Carmen PassengerRecovery
Carmen PassengerRecovery
Carmen Crew Control
Carmen Crew Control
Carmen ManpowerCarmen
Manpower
Clients
Clients - Carmen Crew Pairing
Clients – Carmen Crew Rostering
Mega Airlines
1 American Airlines 1 195,897 MRPK USA
2 United Airlines 2 176,121 MRPK USA
3 Delta Air Lines 3 164,267 MRPK USA
4 Northwest Airlines 4 115,963 MRPK USA
5 British Airways 5 100,112 MRPK UK
6 Air France 6 97,151 MRPK France
7 Continental Airlines 7 92,191 MRPK USA
8 Lufthansa 8 88,570 MRPK Germany
9 Japan Airlines 9 83,728 MRPK Japan
10 Qantas Airways 10 75,134 MRPK Australia
Clients
Data from 2002
Major European Airlines
1 British Airways 5 100,112 MRPK UK
2 Air France 6 97,151 MRPK France
3 Lufthansa 8 88,570 MRPK Germany
4 KLM 15 59,417 MRPK Netherlands
5 Iberia 20 40,470 MRPK Spain
6 Alitalia 24 30,025 MRPK Italy
7 Virgin Atlantic 26 27,004 MRPK UK
8 SAS 30 23,212 MRPK Sweden
9 Swiss 31 22,371 MRPK Switzerland
10 My Travel Airways 32 21,900 MRPK UK
Clients
Data from 2002
Major European Railways
1 Deutsche Bahn Germany
2 SNCF France
3 Trenitalia Italy
4 RENFE Spain
5 ÖBB Austria
6 SBB Switzerland
7 SNCB Belgium
8 NS Netherlands
9 SJ / Green Cargo Sweden
Clients
Partners
FinanceFinance MarketingMarketing
AdministrationAdministration
Global Operations
Global Operations
GlobalSales
GlobalSales
R & DR & D
Carmen Consulting
Carmen
Consulting
Organization
CEOCEO
Service Centre
Service Centre ImplementationImplementation
ServicesCarmen Academy
IQ
ServicesCarmen Academy
IQ
HRHR
“Carmen is one of the best investments we have ever made”
British Airways
Client Statement
Three key aspects:
• Flexibility
• Predictability
• Holistic view
Optimization
Use optimization to address questions
• “Why are we having the same duty limits but less average block time compared to airline X?“
• “What would the cost be to allow a combination of fixed and variable free days? “
• “How can the planning be efficient when I have two blank days, and three deadheads in my roster this month?"
Optimization
Northwest
Deutsche Bahn
Lufthansa
British Airways
Core product
• Legality• Quality• Costs • Reports• Interfaces• Colours• etc...
• Optimization methods• GUI• Modelling tools like Rave and the report generator• Basic functionality
Carmen Rave
• The same legality tool in all products
• Short lead-times to introduce new rules
• Very important when performing simulations
• Clients estimate additional savings of 2%
RULE max_duty =%duty% <= 9:00;REMARK “Maximal duty”;
END
Carmen Rave
Adding a new legality rule to the system
Generic control panel for legality, quality and cost
A Rave programmer creates the rule
The system immediately respects the new rule
Adding a rule with Rave
“Carmen gives us the ability to respond to change. This is the key to survival.”
SAS
Client Statement
