Save time, save energy, save resources! www.netbiter.com

CASE STUDY: UPS SYSTEMS

Solution: Remote management

Country: EMEA

Company: Eaton

Summary: Netbiter® monitors UPS systems atdifferentdatacenters,hospitals

andcommercialbuildings.

One unified remote management solution makes Eaton’s UPS systems truly uninterruptibleBusinesses such as data centers, banks, hospitals and supermarkets need constant access to power. By implementing an Uninterruptible Power Supply (UPS), these businesses make sure that they always have an immediate back-up if the main power should fail. But how do you make sure that the back-up is operational without physically visiting it every day? Eaton has found a way.

Withaturnoverof$13.7billionUSD(2010),and70,000employeesinmorethan150countries,Eatonisundoubtedlytheworldleaderindiversifiedenergymanagement.OneoftheirbusinessareasisUPSSolutionsandServiceswheretheyservecustomersallovertheworldwithimmediateandefficientback-uppower.Butaswithalldistributedback-uppowersolutions,thereisalwaysaninherentproblemwithmaintenance.HowcanyouensurethateachUPSoneachremotelocationisingoodshape?

AtEatonEMEA,theissueofremotemonitoringhadbeenahottopicwithintheorganizationsincethemid-1990sandvarioussolutionshadbeenused.”ConstantcontrolofourUPSsystemsiscrucialtousandwefeltthatitwastimetofindoneunifiedsolutionforremotemanagementthroughouttheorganization,”saysFabioMazzà,EMEAServicesProductManageratEaton’sPowerQualitydivision.“OurserviceteamsinBelgiumandLuxemburghadbeenusingNetbiterforsometimeandwhenwestartedcomparingthedifferentremotemanagementsolutionswehadinuseatEaton,NetbiterseemedthemostreliableandviablesolutioninEurope.WewereespeciallyattractedbythealarmmanagementandthefactthatwecouldchoosebothEthernetandGSM/GPRSconnectivity.Itwasalsoveryeasyforourserviceteamstogetgoingandstartusingthissolution.”

The effects

Accesstoreal-timedataabouteachUPS

Fasterservice

Lesstravelling

“It was very easy for our service teams to get going and start using this solution.”

FabioMazzà EMEAServicesProductManagerEATONPowerQuality

“We can log on to Netbiter Argos and immediately start troubleshooting remotely.”

BartVanderGoten ServiceManager EatonBelgiumandLuxemburg

Save time, save energy, save resources! www.netbiter.com

TheNetbitersolutionisdevelopedbyIntellicomInnovation,aleaderwithinM2Mandremotemanagement.IntellicomisacompanywithintheHMSgroup.HMSIndustrialNetworksistheleadingindependentsupplierofnetworktechnologyforautomationdevices.

Netbiter®isaregisteredtrademarkofIntellicomInnovation,Sweden.Othermarksandwordsbelongtotheirrespectivecompanies.Allotherproductorservicenamesmentionedinthisdocumentaretrademarksoftheirrespectivecompanies.

PartNo:MMN207Version-©HMSIndustrialNetworks-Allrightsreserved-HMSreservestherighttomakemodificationswithoutpriornotice.

Learn more on www.netbiter.com or www.eaton.comEaton SmartQmmunicatorTheEatonSmartQmmunicatorisbuiltontheNetbiterremotemanagementsolutionfromHMSIndustrialNetworks.Itgivesusersimmediateaccesstoreal-timedataabouttheirmachinery.Everythingispresentedinastandardwebinterface.Theuniquebuilt-insoftwaremakesitpossibletocommunicatewiththeremotedevicewithoutopeninganyportsinfirewalls,VPNconnections,fixed-IPaddressesorothercomplexworkarounds.

Eaton’s solutionEatondecidedtopackagetheNetbitersolutionandofferthistotheircustomersasaservicecalled“EatonSmartQmmunicator.”ANetbitergatewayisattachedtotheUPSusingEaton’sownproprietaryUPScommunicationprotocol.ItsendsdataviaEthernetorGSM/GPRStotheNetbiterArgosdatacenter.

ThroughtheNetbiterArgoswebinterface,theEatonserviceteamsandtheirendcustomershaveweb-basedaccesstoallUPSparameters.Thisinformationgivestheservicetechniciansaverygoodideawhattolookforwhenvisitingcustomersites.

BartVanderGotenisServiceManageratEatonandinchargeofabout350UPSunitsinBelgiumandLuxembourg.“Thegreatestbenefitisthatyouareincontrol,”hesays.“CustomersthathaveacertainServiceLevelAgreement—let’ssayweneedtobeonsitewithin4hoursifsomethinghappens—oftenwantanengineeronsiteimmediately.ButsincewecanlogontoNetbiterArgosandstarttroubleshootingremotelyrightaway,wecansolveproblemsquickerandonlygotothesitewhenreallyneeded.”

Better control and reduced carbon footprint“Youcanreallyimprovethewayyoumanageyourserviceteams,”FabioMazzàcontinues.“Yougetamuchbetterknowledgeofyourinstallationsandknowwhattolookforbeforehand,whichisabighelpasaservicetechnician.Youcanalsoreduceyourteam’stravellingandcutdownonCO2emissions,whichisveryimportanttous.”

“Frommypoint-of-viewasaServiceManager,easyimplementationisimportant,”addsBartVanderGoten.”Sincethesolutionisweb-based,noextrasoftwareisneeded.Wecanuseexistingconnectionstotheinternetatcustomers’sitestogetrealtimedata,trendanalyses,automatedreportsandalertsviaemailandSMS.”

TheSmartQmmunicatorisofferedasanaddedservicetoEatoncustomers.

A SmartQmmunicator (Netbiter) gateway is connected to the UPS using Eaton’s own proprietary UPS protocol.

Data is sent to Netbiter Argos using Ethernet or GSM/GPRS.

Service teams get real-time access to statistics, reports and trends over the web.