Salesforce for Non Profits Andrew Hill & Tilly Josephson

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statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves

incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking

statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections

of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for

future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and

customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new

functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of

growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and

acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate

our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling

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January 31, 2012. This document and others are available on the SEC Filings section of the Investor Information section of our Web site.

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not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that

are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

time

equity

product 1 %

Salesforce Foundation

Giving Back

BizAcademy

Sydney Homeless Connect

Healthy Communities

Force for Change

Community Action Team Grants

Helen Tamaki Social Innovation Traineeship

John Davies

Chief Information Officer

Cancer Information & Support Services App

Challenge Provide a call center and case management capability for Cancer

Helpline, Telephone Support Groups and other cancer resources

Solution Custom Service Cloud console application

Benefit Allows extension of the Salesforce UI to provide custom search

capability for contacts, accounts and custom objects, alongside

standard page layouts.

Sometimes it’s good just to do something good!

James Abbott

Enterprise Architect

Dementia Centre CRM

Challenge Project Management within a diversely located growing team

Staff working across multiple offices, home offices, & client sites

Unable to easily share data with external parties

Solution Salesforce CRM and ProjectCloud from AppExchange

Staff able to collaborate in real time, replacing paper/Word/Excel

& Microsoft Project

Used DupeBlocker from AppExchange to clean data

Benefit Able to consolidate multiple systems into one

Dramatic reduction in email volume

Sometimes it’s good just to do something good!

Sometimes it’s good just to do something good!

Sometimes it’s good just to do something good!

Clare Isaac

Social Engagement

Initiatives Manager

Volunteer Management

Challenge Managing over 85,000 emergency volunteer registrations during

the 2010/11 Qld disasters.

Solution Developing and customizing the Salesforce system to manage the

registration and matching of volunteer opportunities and to stay

engaged with the database members.

Benefit - Massive reduction in resources required to function

- Accuracy/accountability in recording lead activities

- Better, more accurate reporting/ improved database analysis

- Faster response times

- Automation of processes

- User friendly interface

Sometimes it’s good just to do something good!

Daniel Lewis-Toakley

General Manager

Live Below the Line

Challenge Custom-built, integrated fundraising & community platform.

Ability to innovate with the application during the campaign.

Very little runway time.

Solution Cloud-based environments (Heroku, Amazon S3).

Agile development (continuous design/delivery).

Benefit Early and frequent releases allowed for greater sign ups,

fundraising and the highest priority functionality.

Scalable server load and hosting costs.

Sometimes it’s good just to do something good!

Sometimes it’s good just to do something good!

Sometimes it’s good just to do something good!

Sometimes it’s good just to do something good!

Andrew Everingham

Founder & CEO

Volunteer & Supplier Management

Challenge Small organisation running a large annual event – seasonal load

Many and varied stakeholders with different comms channels

No easy way to share information amongst a disparate team

Solution Implemented Salesforce for Volunteer & Supplier Management

OrchestraCMS runs website on Force.com Sites

Chatter to share information with our mobile team

Benefit “Chatter is the single biggest productivity enhancement to our

organisation.”

Eliminated web hosting costs - SHC website on Force.com Sites

Streamlined volunteer and service provider registration process

Sometimes it’s good just to do something good!

Sometimes it’s good just to do something good!

Sometimes it’s good just to do something good!

Sometimes it’s good just to do something good!

Don’t Forget to Submit Your Survey!

Stop by the registration kiosks to complete your session

surveys. We have 200 KeepCups to give away as well as

the chance to win a $500 iTunes voucher!

Thank you!

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