community and communication: exploring energy advice narratives across formal and informal contexts
TRANSCRIPT
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Exploring energy advice
narratives across formal and informal
contexts
Situating myself within the research
• My role
• Previous work
• Reflections which have informed the research:
Professional experience with Citizens Advice
(a) privileged access to stories of hardship and crisis
(b) the roles that various actors play within such narratives, be it positive or negative
(c) the context in which these stories are told and set
Why energy advice?Despite a growth in use, limited academic, political and policy
attention to date
Giving voiceMissing/limited perspectives of householders/consumers, as well as
those ‘able to get through the front door’ (trusted advisors)
Uncovering the informal otherAbsence of non-institutional, ‘mundane’ energy advice and limited use
of naturalistic approaches
The Literature ReviewKey learning points and expected contributions
Three energy advice contexts
Phase one Phase two Phase threeEnergy advice in a
formal advice organisation
Energy advice in ‘mundane’ settings
Energy advice online
Research design
