conscious capitalism ceo summit "the big idea" delivering happiness - jenn lim

7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim

1/19

CONSCIOUS CAPITALISM CEO SUMMIT

OCT 9 2012 AUSTIN, TX

JENN LIM

CEO & CHIEF HAPPINESS OFFICER


2/19

WHAT

STHE BIGIDEA


3/19


4/19


5/19

HOW DID

I GETHERE

WHY AM I SO PASSIONATE

ABOUT HAPPINESS?


6/19


7/19

CAN COMPANIESREALLY BESUCCESSFUL WITH

HAPPINESSAS ABUSINESS MODEL?


8/19

CULTURE AND CUSTOMER SERVICEWORD OF MOUTH (75% REPEAT CUSTOMERS)

INVEST IN C+C MORE THAN OTHER AREAS

01 02 0603 04 05 0700 08

GrossSales$M

M

$1,000

800

600

400

200

NOV 09 AMAZON ACQUIRES ZAPPOS

$1.2 BILLION

SHARE VALUE AT THE TIME OF CLOSING


9/19


10/19


11/19


12/19

SALES 37%PRODUCTIVITY31%

ACCURACY 19%______________________________________

TURNOVERENGAGEMENTCREATIVITYPROFITS

STUDIES FROM THEHARVARD BUSINESS REVIEW,JAN-FEB 2012 ISSUE

HAPPINESS in theWORKPLACE


13/19

THATS ALL GREAT BUTHOW DO I START

(OR HOW DO WE GETBETTER)?


14/19

BIG IDEA


15/19

[email protected]

COME TO THEPRACTICUM :)


16/19


17/19


18/19

SCIENTIFICSENSEBUSINESS SENSE

HUMAN SENSE

(aka. Dev:)

WHY


19/19

conscious capitalism ceo summit "the big idea" delivering happiness - jenn lim

Documents