conscious capitalism ceo summit - delivering happiness practicum
DESCRIPTION
Jenn Lim and Nic MarksTRANSCRIPT
CONSCIOUS CAPITALISM CEO SUMMITPRACTICUM
OCT 9 2012 – AUSTIN, TX
JENN LIMCEO & CHIEF HAPPINESS OFFICER
NIC MARKSHAPPY MINISTER OF MEASUREMENT
HOW? The 3 C’s.
WHAT ARE YOUR GOALS IN LIFE?
AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL
LESSONS LEARNED:1.COMMITMENT2.CORE VALUES
3.TRANSPARENCY4.VISION
5.RELATIONSHIPS6.CULTURE+THE
RIGHT TEAM
HOW CAN THEY BEAPPLIED TO YOU?
CULTURE AND CUSTOMER SERVICEWORD OF MOUTH (75% REPEAT CUSTOMERS)INVEST IN C+C MORE THAN OTHER AREAS
‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08
Gro
ss S
ale
s $
MM
$1,000
800
600
400
200
NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING
BEST WORKPLACES VS. S&P 500
GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
SOME FRAMEWORKS LEARNED ALONG THE WAY…
TOP 5 I WISH’ES IN LIFE
- BRONNIE WARETOP 5 REGRETS OF DYING
…THE COURAGE TO EXPRESS MY FEELINGS.
…LET MYSELF BE
HAPPIER
…NOT WORKED SO HARD
…STAYED IN TOUCH WITH
FRIENDS
…THE COURAGE TO LIVE TRUE TO MYSELF, NOT THE LIFE OF WHAT OTHERS EXPECTED
I WISH I HAD…
#1
SALES 37%
PRODUCTIVITY31%
ACCURACY 19%______________________________________
TURNOVERENGAGEMENT CREATIVITYPROFITS
STUDIES FROM THEHARVARD BUSINESS REVIEW,
JAN-FEB 2012 ISSUE
HAPPINESS in the WORKPLACE
THAT’S ALL GREAT BUT HOW DO I START(OR HOW DO WE GETBETTER)?
?BIG IDEA
THINK
SMALLAND
MEASURE ALONG THE WAY
WHOALIGNMENT OF CULTURE AND HAPPINESS
WHATCOMMIT TO LIVE CULTURE AND HAPPINESS
HOWTHE PROVERBIAL JOURNEY
THAT’S UNIQUE TO YOUR COMPANY
www.HAPPINESSATWORKSURVEY.com
We are emotional beings
Emotion Typical Situation Probable Action Promoted
Fear
Anger
Sadness
Disgust
The Role of Emotions
Emotion Typical Situation Probable Action Promoted
Fear Source of danger
Anger Violation of a norm
Sadness Loss of support
Disgust Contamination
The Role of Emotions
Emotion Typical Situation Probable Action Promoted
Fear Source of danger Detect and Flee
Anger Violation of a norm Deter future violation (violently or non-violently)
Sadness Loss of support Save energy and thread carefully until conditions improve
Disgust Contamination Spit out and avoid
The Role of Emotions
Emotion Typical Situation Probable Action Promoted
Fear Source of danger Detect and Flee
Anger Violation of a norm Deter future violation (violently or non-violently)
Sadness Loss of support Save energy and thread carefully until conditions improve
Disgust Contamination Spit out and avoid
Positive Emotions?
The Role of Emotions
Barbara Fredrickson’s theory of the
evolutionary role of positive emotions
1. Positive emotions BROADEN our thoughts & actions: paying more attention, being more creative & playful, open to relationships, and flexible.
2. Positive emotions BUILD psychological resources: resilience, coping, physical abilities, emotional intelligence, social skills and self mastery.
• Emotions help us regulate our behaviour
• “Negative” emotions help us deal with threats
• “Positive” emotions help us deal with (and create) opportunities
• They operate as powerful feedback loops
• Can we mimic them in other contexts?
www.HAPPINESSATWORKSURVEY.com
www.happinessatworksurvey.com
Role of Emotions at Work
Friedrickson and Losado: Positive teams at work
Study of 60 Strategic Business Unit teams, each of eight people, all from within the same organisation.
The SBUs performance categorised in terms of:– Profitability (SBU profit & loss accounts)– Customer satisfaction (surveys & interviews)– 360’ evaluations of team members
Each “utterance” in meeting was coded in terms of:– Positivity (support, encouragement, appreciation)– Negativity (disapproval, sarcasm, cynicism)
Role of Emotions at Work
Friedrickson and Losado: Positive teams at work
Role of Emotions at Work
Friedrickson and Losado: Positive teams at work
Role of Emotions at Work
Friedrickson and Losado: Positive teams at work
High performance teams operate in an expanded chaotic (creative) emotional space.
Mid performance teams are still somewhat creative.
Low performance teams ‘collapse’ into a non-inquiring ‘strange attractor’.
Role of Emotions at Work
Magic RatioPositive : Negative
3 : 1to
8 : 1
Role of Emotions at Work
Friedrickson and Losado: Positive teams at work
Happiness at Work• So does Happiness come
from HIGH performance?
• Or does Happiness lead to HIGH performance?
• Or both!
Happiness at Work
Happiness T1 Happiness T2
Performance T1 Performance T2
11 organisations; 2,000+ teams; 140,000+ respondents
Happiness at Work
Happiness T1 Happiness T2
Performance T1 Performance T2
11 organisations; 2,000+ teams; 140,000+ respondents
Happiness at Work
Happiness T1 Happiness T2
Performance T1 Performance T2
11 organisations; 2,000+ teams; 140,000+ respondents
Happiness at Work
Happiness T1 Happiness T2
Performance T1 Performance T2
11 organisations; 2,000+ teams; 140,000+ respondents
Happiness at WorkBoth models fitted the data …but Model 1 was much better
“these data suggest that the impact of … [happiness at work] on … performance is twice as large as from performance to … [happiness at work]”
Source: Causal impact of employee perceptions on the bottom line of organisations; James Harter et al; Perspectives on psychological science 5(4); 2010
50%% of UK workers that have ever done a staff survey
Source: nef’s representative sample of UK working population October 2011
80%% who thought it made no impact on the quality of their working lives
Source: nef’s representative sample of UK working population October 2011
49
50
51
Results
Take it for a spin:www.happinessatworksurvey.com
Talk to us:[email protected]@deliveringhappiness.com
Let’s make happy work!