coventry adult education service - information for learners · tutor will check the register and...
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Coventry Adult Education Service - Information for learners
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
Useful tips for learners
• checkwhatyourstartingpointiswhenyoujointhecourse
• helpyoudecidewhatyouwanttoachievefromthecourse
• giveyouregularfeedbackaboutwhat’sgoingwell,andhowtogetthemostoutofwhatyou’relearning–duringthecourseandattheend.
Your tutor will:
Welcome to your course with Coventry Adult Education Service. Here are some tips to help you with your learning
We suggest that you keep track of how you’re getting on with your course. For example, you could:
• keepafolderorfileofexamplesofyourwork,withyourownnotes
• keepadiaryorlogofwhatyou’velearned,andwhatyouneedtopractisemore
• keepphotos,videosoraudioclipsofwhatyou’vebeendoingonyourcourse
• letyourtutorknowhowwellyou’redoing,andwhatyouneedmorepracticewith–bydiscussingyourprogresswithyourtutor,orthroughnotesoremails
• talktootherlearnersandaskfortheirviewsaboutyourwork
• Getthemostoutofyourcoursebyspendingalittletimeeachweekpractisingorfindingoutmoreaboutwhatyouarelearningathome.Justafewminuteseachday,orasettimeeachweek,willhelpyoutomakeprogressmorequickly.
• Askyourtutorforsourcesofinformationtohelpyoupractiseordevelopyourknowledgeorskillsinbetweenclasses.Theycanpointyoutousefulwebsites,publicationsandothervaluablesourcesofinformation.
• Joinyourlocallibrary,freeofcharge,toborrowbooksoruseacomputertohelpyouwithyourlearning.
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
Set some time aside at home:
What we expect from youAs a learner, you are expected to:• makeacommitmenttohelpyourselftolearnandachieve
• cometoyourclassesregularlyandarriveontime
• tellyourtutororcontactuson02476975200ifyoucan’tcometoaclassorifyou’regoingtobelate
• giveusfeedbackaboutyourcourse
• behaveresponsiblyandsafely
• lookafteryourownbelongings(theseareyourresponsibility)andtakecareofequipmentandbuildings
• treatotherlearners,staffandvolunteerswithrespect,whatevertheirbackground
• betolerantoftheideasandopinionsofothersiftheyaredifferentfromyours
• keepyourmobilephoneswitchedoffduringclass
• askyourtutorforpermissionifyouwanttodistributeanypaper-basedorelectronicinformationwithotherlearners
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
Safer Learning Your rights
You have the right to a good quality service Thiswillinclude:
• asafeplacetolearn
• adviceandsupportduringyourcourse
• helptoachieveyourgoals
• tutorswithskillsandexperienceinthesubjectyouarelearning
• tutorswhowillfindoutyourownlearningneeds
• prompt,regularfeedbackonyourwork
• adviceaboutwhatyoucandoafteryourcoursehasfinished
• thechancetogiveyourviewsaboutyourcourse
• aprompt,fairresponsetoanycomplaint
You have a right to information about:• coursesandentryrequirements
• qualificationsandaccreditation
• costsandhelpwithcosts
• yourcoursedatesandtimes
• whattodoifyoucan’tattend,ifthereisanincident,orifyouwanttocomplain
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
Using the internet safely
• Besurewhoyouaredealingwithonline-peoplemaynotbewhotheysaytheyare!
• Don’topenfilesfrompeopleororganisationsyoudon’tknow.Bewareof‘phishing’scamsthatmightlookliketheyarefromyourbankorotherfinancialorganisations.
• Don’tsharepersonalinformationaboutyourselforothersonline(includinghomeaddress,phonenumber,bankandfinancialdata).
• Don’tsendapictureofsomeoneelsebyemailortextmessagewithouttheirpriorpermission.
• Beawarethatanyphotos,videosorinformationyouputontheinternetcanbeseenbyothers.
• Ifyoufindanyunpleasantorunsuitablematerialormessages,oranythingthatmakes
Tips for staying safe online
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
youfeeluncomfortablewhenyouseeitontheinternet,pleasereportitstraightawaytoyourtutor.
• Pleasetreatyourusernameandpasswordlikeyourtoothbrush–don’tshareitortrytouseanyotherperson’susernameandpassword.
• Informationontheinternetmaynotbetrueoraccurate.Becareful-itcouldbeadeliberateattempttomisleadyou.
• CoventryAdultEducationServicehasguidelinesontheacceptableuseofcomputers.ThesearebasedontheCityCouncil’spolicy.Theseareveryimportantforyourownandotherpeople’ssafetyandsecurity.Itisessentialthatyoureadourguidelinesonacceptableuseofcomputersbeforeyouuseacomputeronyourcourse.Youcanaskyourtutorformoreinformation,
orfindtheseguidelinesonCoventryAdultEducationService’svirtuallearningenvironment,Moodle.
• Ifyouthinkyouarebeinggroomedorbulliedonlineordrawnintoanyactivitiesthatmightbeillegal(orifyouthinkthisishappeningtosomeoneyouknow),tellyourtutororamanagerinCoventryAdultEducationServiceimmediately.
• Ifyouareunhappyorconcernedaboutanything,pleasereportittoyourtutororamemberofstaffatthecentrewhereyouattendyourcourse.
• Remember,potentialemployersmaysearchforinformationaboutyouonsocialnetworkingsiteswhiletheyareconsideringtheirrecruitmentdecisions.
Your safety
• followhealthandsafetyproceduresandactinasafeway
• followinstructionsandusetoolsandequipmentsafely
• tellamemberofstaffaboutanythingyouthinkmaybeunsafe
• reportanyaccident,incidentornearmisstoyourtutororanothermemberofstaff
• talktoamemberofstaffstraightawayifyouthinkyoumightneedhelptoleavethebuildinginanemergency,sothatapersonalemergencyplancanbeagreedatthestartofyourcourse
We ask you to:
Your tutor will explain our health and safety procedures to you in your first lesson
When you hear an alarm:• leavethebuildingwithyourtutorbythe
nearestroute(therouteshouldbeondisplayintheareainwhichyouarelearning)
• donotstaytocollectpersonalitems
Oncethegroupisoutsidethebuilding,yourtutorwillchecktheregisterandreporttotheauthorisedpersononsitethateveryonehasleftthebuilding
Youshouldstayoutsideuntilyourtutortellsyouthatyoucanreturntothebuilding.
Weprovidefirstaidkitsatourvenues.Yourtutorcantellyouifthereisafirstaideronsite,andhowtocontactthem.Ifthereisnofirstaideronsite,thetutorwilldial999ifnecessary.Ifyouhaveanaccidentonsite,youoryourtutorwillneedtofillinanaccidentform.
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
First Aid
Feeling safe
• makesurethatyouaresafeinyourclassandatthecentrewhereyoulearn
• respondtoanyconcernsyouhaveaboutsafety
• recordandfollowupaccidents,incidentsornearmisses
We will:
All staff and volunteers in Coventry Adult Education Service take your safety and welfare very seriously
We ask you to:• actinasafeway
• beawareofthehealthandsafetyofyourselfandothers
• tellamemberofstaffaboutanythingyouthinkmaybeunsafe
• followhealthandsafetyprocedures
• followinstructionsandusetoolsandequipmentsafety
• reportanyaccident,incidentornearmisstoyourtutororanothermemberofstaff
Be safe:Yoursafetyisveryimportant.Youarenotsafeifyouarebeing:
• harmedorabused
• harassed,bulliedorexploited
• groomed
• subjectedtoradicalorextremistviews
• drawnintoextremismorterrorism
Ifanyofthesethingsarehappeningtoyou-orsomeoneyouknow-onyourcourse,athomeorinthecommunity,pleasespeaktoyourtutororamanagerintheCoventryAdultEducationService.Wewilllistenandfollowprocedurestosupportyou.
Inanemergency,call999.
Ifyouareworriedthatsomeoneyouknowisbeingharmedorneglected,youcanfindmoreinformationonwww.coventry.gov.uk/safeguarding
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
• Democracy
• The rule of law
• Individual liberty
• Mutual respect and tolerance
We believe
in...
Coventry Adult Education Service promotes British values
• Democracy means “rule by the people”
• Our opinions count
• Everyone has the right to vote
• Laws and important decisions are made by elected representatives
Democracy
What this means:
Coventry Adult Education Service promotes British values
• Our laws protect all citizens
• No one is above the law
• We are all innocent until proven guilty
The rule of law
What this means:
Coventry Adult Education Service promotes British values
• We have the freedom to say what we think
• We are free to make choices, so long as we don’t cause harm
• No one should force you to act against your will
What this means:
Coventry Adult Education Service promotes British values
Individual
liberty
• Respect is shown to all cultures and backgrounds
• No one can be discriminated against because of age, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief
• We show tolerance for all religions and beliefs
What this means:
Coventry Adult Education Service promotes British values
Mutual
respect and
tolerance
Safer Learning Extra support
Do you need extra help on your course with maths, spelling, reading, writing or taking notes?
If you have a disability, learning difficulty, or hearing or sight impairment, do you need:
• individualhelp?
• differentteachingmaterials?
• learningaids?
Differentkindsofsupportcanhelpyoutotakepartandachieveinyourcourse.Tofindoutmore,pleaseaskyourtutororyourcourseorganiser.
Help with costs Discretionary Learner Support fund Therearelimitedfundstohelplearnersonsomecourseswhoarehavingfinancialdifficulties.YoumightbeabletoapplytotheDiscretionaryLearnerSupportfundforhelpwithcoursefees,examinationandaccreditationfees,andtravel.ThemoneyisprovidedbytheEducationandSkillsFundingAgency.Youcangetaleafletonthefundfromyourlocalcentre,oryoucanphone02476975200.
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
Safer Learning Childcare
Crèches offer:• highqualitychildcareforchildrenagedsixweeksto
fouryears
• funforchildreninasafeplace
• friendly,trainedexperiencedstaff
Your child’s attendance at crècheIfalearner’schilddoesnotusetheircrècheplaceforthreeweeksinarow,theymaylosetheplacebecausethereareoftenotherlearnerswaitingforcrècheplacesfortheirchildren.Iftherearenotenoughchildrenusing
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
We provide crèches for many of our daytime courses
acrèche,wemayhavetoclosethecrèchethatsupportsyourcourseandyouwillneedtomakeyourownarrangementsforchildcare.
Ourcrèchesarenotthesameasfulldaycare.Parentsmustnotleavethesite,evenforafewminutes,whiletheirchildisinthecrèche,asthisisagainstOfstedrules.
Wegiveaparent’sbooklettoeveryparentwhosechildusesacrèche.Pleasereadthiscarefully.
Fullcrechepoliciesaredisplayedinthecrecheorareavailableonrequest,oryoucanaskforacopy.
Safer Learning Skills for life
We provide free*courses and support across Coventry, to help you to:
• speakconfidently
• workwithnumbers
• takeandmakenotes
• fillinformsandwriteletters
• spellandusepunctuationcorrectly
• readconfidently
• presentyourcoursework
• supportyourchildren
• learnaboutlivinginBritain
• getaqualificationinEnglish,mathsorESOL.
WealsoofferBraille,andspecialistEnglishandmaths
classesforblindandvisuallyimpairedlearners.
For more information speak to your tutor or phone:
02476972510/1915forESOL
02476972524forEnglish
02476972523formaths
02476972506forBrailleandspecialistEnglishandmathsclasses
*SomeESOLlearnersmayneedtopayfortheircourse
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
We can help you with English, Braille, maths and English for speakers of other languages (ESOL)
Celebrate diversityWe will provide learning that celebrates our diverse society
Coventry City Council’s Adult Education Service offers a wide range of exciting courses in venues across the city. For more information visit our website at www.coventry.gov.uk/adulted or contact us by telephone on 024 7697 5200.
Safer Learning Comments and Suggestions
What has worked well for you? How do you think we could improve our service?
If you have comments and suggestions, please:
• tellyourtutororthecourseorganiser
If you are not happy with your course, please:
• tellyourtutororthecourseorganiser
• phoneCoventryAdultEducationServiceon02476975200
If the problem is still not sorted out, you can use Coventry City Council’s comments, compliments and complaints procedure by doing one of the following:
• Phone:02476834333fromamobile,0800269851freefromaBTlandline
• Email:[email protected]
• Visitourwebsite:www.coventry.gov.uk/form_speakup
• Visitusat:CustomerServices,BroadgateHouse,Coventry,CV11FS
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
Let us know what you think! We are keen to hear what you think about your experience as an adult learner
Safer Learning Privacy and fair processing notices
Thepersonalinformationyougiveusisusedtoprovidethe
bestserviceforourlearnersandtoprovidefairaccessto
educationforall.Yourpersonalinformationissharedwiththe
DepartmentforEducation(DfE)includingtheEducationand
SkillsFundingAgency.Theinformationyouprovidemayalso
besharedwithotherorganisationsthatarecontractedtogive
aserviceonourbehalf.Alistoforganisationswhatweshare
datawithcanbefoundontheAdultEducationPrivacyNotice
atwww.coventry.gov.uk/adulted
Attheendofyourprogrammeoflearningyoumaybe
contactedtoestablishwhetheryouhavegainedemployment,
goneintofurtherorhighereducationorgoneintotraining.
Wewillonlykeepyourinformationforaslongasrequired
bylaworbyourcontractofservice.Thetimekeptcanbe
differentdependingontheprogrammeyouareon.Pleasesee
thePrivacyNoticeforfurtherdetails.
If you have any questions or concerns – please speak to your tutor.
www.coventry.gov.uk
How we use your personal information
You have the right to:1.Askforanyinformationthatwehold
2.Withdraworchangeconsentinsomecases
3.Askustolimitthewayweuseyourpersonalinformation
4.Questiondecisionsmadeaboutyoubycomputer
5. ComplaintotheInformationCommissioner’sOffice
6.HaveyourdatatransferredtoanotherAuthority
ToexerciseanyoftheserightspleasecontacttheManagement
Furtherinformationabouttheuseandaccesstoyourpersonaldatacanbe
foundofthePrivacyNoticeatwww.coventry.gov.uk/adulted.Thisshould
bereadinconjunctionwiththemainCoventryCityCouncilPrivacyNotice.
European Social Fund
Thisactivityispart-financedbytheEuropeanUnionthroughthe
EuropeanSocialFund(ESF).ESFsupportsactivitiestoextendemployment
opportunitiesanddevelopaskilledworkforce.
Coventry City Council’s Adult Education Service offers a wide range of exciting courses in venues across the city. For more information visit our website at www.coventry.gov.uk/adulted or contact us by telephone on 024 7697 5200.
Accounting and business
Art and Photography
Childcare Counselling and Personal
Development
Crafts and Textiles
Creative Writing Dance
ESOL English Family Learning First Aid Fitness Floristry History
ICT Languages Maths Music Supporting Teaching