1. Presentation onDABBAWALAS OF MUMBAIGroup MembersGrisha YadavKohinoor ThapaliyaKrishna ChaliseManisha BaralMani ManandharNetra Bdr. KhatriPawan Kawan

2. Introduction Marathi word literally means Boxman orBox Delivery Man Started in the nineteenth centuary to meetthe needs of British working officers Continuous existence even after theindependence of India from British 3. Working Culture Delivers launch box to office goers and toschool children. The food is normally home cooked food. Strict distribution of duties among membersof the organization. The pickup man pickup the tiffin from homeat fixed time. The picked tiffin is moved to a fixed placenext to the railway station . At this point hisjob is over. 4. Contd. All the collected tiffin box are load into theluggage compartment. Two or four person travel along with thetiffin boxes . Collect the lunch boxes at the terminal anddeliver to the office; Lastly, same exercised is reversed in theevening to collected the empty boxes. 5. Reason of success of Dabbawalas inModern business practice Teamwork Time management No documentation Personal involvement Relationship Orientation Continuous Communication 6. DABBAWALAS SERVICEPROCESS 7. Critical evaluation andComparision Relationship with customers Continuous communication withcustomers High level of personal involvement Lower faulty delivery 8. Negative Aspects: Miscommunication might result in theunpardonable errorComparision: Technique used by dabbawalas vsmodern use of IT technology 9. Internal communication ofDabbawalas Follows flat structure with only three layers forthe better communication, the first layer is topmanagement,second layer is governingbodies and the third layer is dabbawalasthemselves Instead of following top down approach theyfollow the bottom up approach. This entire framework depends on teamworkand cooperation 10. They have 2-3 dabbawala groups ineach operation area,tiffin collection isgroup wise but transportation isshared with other groups Due to the proper communicationamong the dabbawalas ,onedabbawala doesnot interrupt otherdabbawalas work. 11. External communication of Dabbawalas Even though customers are growing, they have colorcoding system, which ensures that every Tiffin goes tocorrect person. A collecting dabbawalas, usually on bicycle collectsdabbas either from workers home or from the dabbamakers. Many of the carriers are illiterate, the dabbas have somesort of distinguishing marks on them such as a color or agroup of symbols. They have distributed their leaflets with Microsoft laptopsin Mumbai, offering mini discount offer for food delivery. Although no of transactions is large ,each personshandles a limited no of transactions at a time. 12. The grouped dabbas are put into thecoaches of the train with markings toidentify the destinations of the boxes. At each station, boxes are handedover to a local dabbawalas whodelivers them. The empty boxes after lunch are againcollected and sent back to therespective houses. 13. 4) Formal education is not everything and all aboutin doing business at present. How do you see thissituation working in reference to the dabbawalas.Bring out any other case of success in this regard.Many think the only way to succeed is througheducation. While piling on the degrees can earn youpiles of dough and debt its not the only option.The lack of a college degree did not hinder thesuccess of the late Steve Jobs and Bill Gates . 14. The average education level of the dabbawalabeing around the eighth grade have become aglobal business school example .The success of the system depends on teamwork,time management, dedication.The future managers and new enterpreneour ofMNCs will get tips from dabbawalas. 15. Due to the proper application of logistics and supplychain management of dabbawalas helped them intheir success, though they havent get any degree inthe business studies.Hard work, dedication, commitment, passion in workleads to the success of the bussiness, not only thehigher degree education. 16. Walt Disney:Walt, regarded as the most influential animator because of hiscreativity with cartoons. He dropped out of high school at 16and founded Walt Disney; a company which now has anannual revenue of about $30billion.If you can dream it, you can do it. Walt DisneyWalt Disney 17. Thomas Edison: Thomas Edison was labeled dumband scatterbrain by his school teachers but he wenton to become one of the worlds greatestinventors and founded General Electric; one ofthe most powerful companies in the world.Many of lifes failures are people who did not realizehow close they were to success when they gave up. Thomas EdisonThomes edition 18. David Karp, founder of Tumblr. Dropped out of schoolat 15, then home schooled. Did not attend college.David Karp (born July 6, 1986) is an entrepreneur andthe founder and CEO of the short-form bloggingplatform. He isone of the top 35innovators in the world under the age of 35.He attended The Calhoun Schoolfrom age 3 through8th grade David karp 19. Conclusion Teamwork can make imposible thingspossible Continuous communication helps tomaintain strong relationship Timely delivery creates good image inclients 20. THANK YOU