Faster corporates onboarding with

MyStandards Readiness Portal

SWIFT Benelux Forum

23 April 2015

Marc Delbaere, Head of MyStandards, SWIFT

Anh Dai Lu, Corporate Sales, SWIFT

In collaboration with Rabobank

Are you ready to save time?

Base Standards: MT/MX/ISO 20022

Market practices

Implementation guidelines

2

ormal

ccessible

onsistent

argeted

C

F

A

T

A lot of small

differences

Many ways to

explain them

The Source of Complexity

A Collaborative Web Platform

… to better

manage standards and

onboard customers

3

MyStandards Readiness

Portal

An industry solution to an industry problem

4

Publish

specifications

Test against

specifications

Getting standards-related issues out of the way

Multi-format Documentation

PUBLISHER CONSUMER

Self-service Internet Testing

Shared View of Readiness

A Consistent Industry Approach

Powerful Comparisons

Not just a repository of specifications

44 Premium Organisations

35 Market Practice Groups

13 000+ Registered Users 5

Financial

Institutions

Market

Infrastructures

Market

Practice

Groups

MyStandards Continues to Grow

6

Payment Collection factory / In-house bank

Rationalise banks / Manage multi-banking relationships

Financial Institutions 10 out of top 20 players are

already on MyStandards

“Make it easy to do business

with them”

Content Publishers

Corporates

Treasury and Cash

Management Vendors

Complementers

Market Practice Group

and Market initiatives SEPA - CGI

Corporates Onboarding

10 out of the top 20 banks are on

MyStandards in the corporate segment

More than 1000 portals have already been

created by customers in a year

Growing interest from corporates and

vendors

Bank to Corporate Segment

Roll-out at Rabobank

Rabobank 25 April 2015

MyStandards

Achievements

Achievements

Portals: 322 open portals Around 20 new portal

requests every week

Future Plans: Optimize the validation Exploitation formats Promotion by Workshops

(local banks) Involving more departments

Customer Process Structure: Workflow Chart

Departments: Fulfilment (process requests) Corporate Support desk

(Helpdesk 1st and 2nd line) Formats Desk (Standards

Centre of expertise, 3rd line)

See next page

9

Day 1 Day 2 Day 3 Day 5 Day 4

Customer

Customer receives a confirmation email from SWIFT.

Customer creates an account at: http://mystandards.swift.com

Customer asks for a portal at: http://www.rabobank.nl/bestandentesten

Customer

The customer receives an email with a link to their personal portal in less then 5 days. At that moment the customer will be able to validate their files at any moment, any time!

Customer Process Structure A department at Rabobank confirms the request, and creates a portal in the MyStandards Readiness Portal for the customer.

10

Meeting the Program Objectives

All standard formats in one place

From maintenance in different departments to maintenance by one team all kept in one place.

Communication

Communicate with stakeholders and other departments about changes, implementations, settings and manuals.

Test service connected with specifications

Give customers the ability to test against the latest specifications in an instant.

Help facility for customers

Organize facilities to respond to customers enquiries. For example: FAQ’s, Helpdesks...

In Summary Making it easy for our (potential)

customers to connect to Rabobank

11

Lessons learned

Familiarize yourself with MyStandards

Get familiar with the terms and definitions of MyStandards before you start.

Take your time

Give yourself sufficient time to align your organization and get a solid base for further use of MyStandards in your organization.

Start with the end in mind!

Build a clear direction before kick-off to prevent changes afterwards and during the process.

12

Deadlines

Beware of agreed deadlines, especially when you depend on different departments.

These will result in: Solid implementation

Improved speed and quality

Satisfied customers

Process optimization

13

Thank you