08:30 Registration opens and morning refreshments

09:00 Welcome address

Hitesh Mehta, Managing Director, Eagle Photonics Pvt Ltd, India

09:10 Welcome remarks Professor Tim Unwin, Secretary-General, Commonwealth Telecommunications Organisation

09:20 Official opening of the Commonwealth Human Resources for ICT 2014

Teko Winston Monko, Chair, Programme for Development

and Training, Commonwealth Telecommunications

Organisation and Head of Human Resources Services,

Botswana Telecommunications Corporation Ltd

Chair: Teko Winston Monko, Chair, Programme for

Development and Training, Commonwealth

Telecommunications Organisation and Head of Human

Resources Services, Botswana Telecommunications

Corporation Ltd

09:30 Emerging Trends in Next Generation Technologies- Achieving Excellence through ICTs Satya Gupta, Joint Secretary, International

Telecommunication Union-Asia Pacific Telecommunity

Foundation of India

09:50 Panel Discussion: Using ICTs to improve the management of Human Resources: Challenges and best practice recommendations for HR professionals

Panellists: Vania Nalletamby, Human Resources Manager,

Cable and Wireless (Seychelles) Ltd

Satya Gupta, Joint Secretary, International

Telecommunication Union-Asia Pacific Telecommunity

Foundation of India

Professor Tim Unwin, Secretary-General, Commonwealth

Telecommunications Organisation

11:00

Chair: Juma Kandie, Immediate Past Chair, Commonwealth

Telecommunications Organisation and Director of Human

Resources, Communications Authority of Kenya

11:40 Case Study: e-learning: The essential tool for developing staff potential and managing talent

Peter Crabbe, Learning and Talent Development Manager, Vodafone, Ghana

11:55 Presentation: Innovative approaches to on –the-job training R V Balasubramaniam Iyer, Vice President,

Learning & Development , Reliance Jio Infocomm Limited,

India

12:10 Panel Discussion: The role HR will play in preparing the workforce for the future Panellists: Peter Crabbe, Learning and Talent Development

Manager, Vodafone Ghana

R V Balasubramaniam Iyer, Vice President,

Learning & Development, Reliance Jio Infocomm Limited, India

Rama Rao, Professor and Head, Department of Telecommunication Engineering ,Faculty of Engineering and Technology, SRM University, India

13:10

Chair: Harriet Omoding, Human Resources and Administration Director, Uganda Communications Commission

14:10 Presentation: Telecom recruitment trends and challenges in Bangladesh Sharmin Sultan, Vice President, Resourcing & Employer

Brand People & Corporate Division, Robi Axiata Limited,

Bangladesh

14:25 Presentation: The challenges of attracting and retaining talent: A Bangladesh perspective Tahseen Zakaria, Head Talent Acquisition, Airtel, Bangladesh

14:40 Panel Discussion: Streamlining the hiring process: Improving efficiency and retaining quality Panellists: Tahseen Zakaria, Head of Talent Acquisition,

Airtel, Bangladesh Ltd

Sharmin Sultan, Vice President, Resourcing & Employer

Brand People & Corporate Division, Robi Axiata Limited,

Bangladesh

15:40

16:10 Alternative approaches in HR : Music as a tool for learning and development Sunita Bhuyan, Consultant, Wellness and development,

India

16:55

19:00

REGISTRATION 08:30 - 09:00

DAYONE 3NOVEMBER2014

NETWORKING LUNCH

CURRENT TRENDS IN HR DEVELOPMENT 09:30 - 11:00

GROUP PHOTOGRAPH & MORNING REFRESHMENTS

OPENING CEREMONY 09:00 - 09:30

DEVELOPING ABILITIES AND THE ROLE OF HR 11:40 - 13:10

CLOSE OF FORUM DAY ON

BEST PRACTICES: RECRUITMENT AND SELECTION 14:10 - 15:40

AFTERNOON REFRESHMENTS

MUSICAL DEMONSTRATION 16:10 - 16:55

DINNER HOSTED BY COMMONWEALTH TELECOMMUNICATIONS ORGANISATION AND EAGLE PHOTONICS PVT LTD

Chair: N.K. Goyal, President, Communication

Multimedia And Infrastructure Association of India

09:00 Presentation: The role of regional and international partnerships in capacity building Juma Kandie, Immediate Past Chair, Commonwealth Telecommunications Organisation and Director of Human Resources, Communications Authority of Kenya

09:15 Presentation: Technical competencies and knowledge sharing within the ICT industry Anand Rai, Head-Technical Competency Planning and Development, Tata Teleservices Ltd, India

09:30 Panel Discussion: Challenges of effectively managing Human Resource training and development activities Panellists: Mangala Durwinka, Head of Human Resources,

Mobitel (Pvt) Ltd, Sri Lanka Juma Kandie, Immediate Past Chair, Commonwealth Telecommunications Organisation and Director of Human Resources, Communications Authority of Kenya

Anand Rai, Head-Technical Competency Planning and Development, Tata Teleservices Ltd, India

10:30

Chair: Abigail Sono, Industry Partner Representative,

Commonwealth Telecommunications Organisation and

International Key Account Manager, Telkom South Africa

11:00 Presentation: Culture and conflict management Charles Amoah-Wilson, Deputy Director, Human Resource, National Communications Authority, Ghana

11:15 Presentation: Harmonising intergenerational conflict in the workplace

Manish Shukla, Addl. General Manager, Regional Telecom

Training Center, Bharat Sanchar Nigam Limited,

India

11:30 Facilitated Discussion: Managing cross generational conflict Panellists: Patricia Kerretts, Manager, Talent Management and Organisation Development, Human Capital Administration Department, Communications Authority of Kenya

Ricardo Bunguel, Head of training Division, Training Institute of Telecominicações de Moçaambique

Harjeet Singh Khanduja, Vice President -Human Resources,

Reliance Jio Infocomm, India Mr Manish Shukla, Addl. General Manager, Regional Telecom

Training Center, Bharat Sanchar Nigam Limited (BSNL),

India

Charles Amoah-Wilson, Deputy Director, Human Resource,

National Communications Authority, Ghana

12:30

Chair: Dr Aquil Busrai, Chief Executive Officer, aquil busrai consulting, India

13:30 Case study: Performance management and monitoring at Mauritius Telecom Yogen Soobarah, Senior Executive, Human Resources,

Mauritius Telecom

13:45 Presentation: Adopting the latest trends in motivation to enhance your workforce M.K.Seth, Principal General Manager, Advanced Level Telecom Training Center, Bharat Sanchar Nigam Limited, India

14:00 Panel Discussion: Best practices in performance management Panellists: Yogen Soobarah, Senior Executive, Human Resources, Mauritius Telecom

M.K.Seth, Principal General Manager, Advanced Level

Telecom Training Center, Bharat Sanchar Nigam Limited,

India

Rajnish Kumar, Head HR-Products and New Growth

Business, Infosys, India

15:00

Chair: Professor Tim Unwin, Secretary-General,

Commonwealth Telecommunications Organisation

15:30 Facilitated Discussion: Recruitment via social media: The way forward?

16:30

DAYTWO 4NOVEMBER2014

MORNING REFRESHMENTS

ICTS AND ORGANISATIONAL DIVERSITY 11:00 - 12:30

NETWORKING LUNCH

PERFORMANCE AND MOTIVATION STRATEGIES 13:30 - 15:00

AFTERNOON REFRESHMENTS

FACILITATED DISCUSSION 15:30 - 16:30

CLOSE OF COMMONWEALTH HUMAN RESOURCES FOR ICT 2014

BUILDING AND MAINTAINING PARTNERSHIPS 09:00 - 10:30