dcss voice telecommunications project. snapshot in july, 2001 134 sites 1200 flat business rate...
TRANSCRIPT
DCSS Voice Telecommunication
s Project
Snapshot in July, 2001
134 Sites1200 flat business rate lines
AT&T System in A/B Buildings600 additional lines
Limited number of lines per siteNo system wide voice mail
No central directoryLong Distance about $5,000/month
• No system wide caller ID• No system wide call tracking• No way to measure voice traffic• No teacher phones/no teacher
voice mail• No information lines• No central directory• Limited Call Distribution Centers
– Help Desk and the Service Center
Snapshot in July, 2001 (cont.)
Redan High Voice Closet
Rehoboth Instructional Center
Rehoboth Wiring Problems
A-Building Voice Closet
System Capacity
• Maximum number of incoming /outgoing system wide calls per hour
2000-2500• No 5 digit dialing between sites• No call tracking• Limited Voice-mail
Community Relations
• Communications from school to home via US Mail, via student, PTA, Announcement Boards
• Not always reliable• Many community and parental
complaints
Cost to County• 1200 Flat Business Lines
– $58.64 per line (minimum)– Total $70,368 per month
• Other depts: $20,500 per month• Long Distance: $5,000 per month• TOTAL: $90,868 for FLB/month $60,000 for LD/year Personnel 8-10 people to
support
Cost to County(cont.)
• Outsource Vendor $185,000 + per year
• At least 50 lines were billing that had no use and sometimes no connection
• MTM was E-rate funded…. ….we were not receiving full benefit because we did not know everything we had.
ConnectivitySince March, 2003
• 140 sites installed• 9,600 phones installed• 11,875 voice mail boxes• 146 information lines• ALL sites connected via 5-digit dialing• Ability to transfer a call from one location
to another system wide• Conference call capability on every
phone
• Caller ID on every phone• Traceable 911 calls from every location• Every site with at least one fax• Call tracking capability and call reporting• Traffic measurement capability• Long distance available at every phone• Desktop messaging capability, faxing
from the desktop• Voice mail call distribution lists• Central Intranet Directory
Connectivity (cont.)
Automatic Call Distribution
(call centers to better handle calls)• Main Line, 1200
• Transportation and Dispatch• Insurance Services• Technical and Support Services Help
Desk• Human Resources Call Center• Accounts Payable• Payroll
OPTION 81CA/B Building9650 digital lines7511 analog lines17173 total lines600 trunks17,773 total ports*
* incl. All 9150 sites
Sam Moss173 digital lines44 analog lines217 total lines51 trunks268 total ports
Rehoboth127 digital lines11 analog lines138 total lines27 trunks165 total ports
East Campus328 digital lines11 analog lines339 total lines49 trunks388 total ports
Inter-machine trunks
Sample Elementary School12 lines1 trunk
11 total ports1 9150
9150
Sample High School24 lines1 trunk
25 total ports2 or more 9150s
BRI
T1
T1
T1
DCSS LAN
* Total of 137 school locations served by 9150
OPTIVITY TELEPHONY MANAGER (OTM)System Administration
Call Accounting
CALL PILOTVoice Messaging
SYMPOSIUMContact Center
Extreme 450Layer 3 switches
ISDN PRI
Opt. 1125.40
Opt. 1125.40
Opt. 1125.40
MULTIBAND MAX
PWR FLT ALRM DATA
MULTIBAND MAX
PWR FLT ALRM DATA
MULTIBAND MAX
PWR FLT ALRM DATA
PSTN USLEC: 2 DS-3
PSTN
BELL SOUTH
MULTIBAND MAX
PWR FLT ALRM DATA
System DiagramThe BIG Picture
9150
WAN
PSTN
Mridian
1
oo
o
o
o
o
Mridian1
o
o
o
o
o oo o
IPE
IPE
IPE
MM CNET
IPE
CNET
Dekalb SchoolsNetwork Layout
Meridian 1Opt81C PPII
ELNK 137.128.253.40MASK 255.255.255.0
ELANSwitch/ Hub
core 0
core1
ELAN
SamMossPRI
GLRSPRI
Rehoboth PRI
BarneyELAN
137.28.253.55CLAN&Gateway
FredELAN
137.128.253.60CLAN&Gateway
SCCSELAN
137.128.253.50CLAN&Gateway
CLAN MASK255.255.0.0ELAN MASK
255.255.255.0
CLAN
OTM ServerELAN&Gateway137.128.253.45137.128.253.0CLAN&Gateway
Call PilotSCCS
Clients
DesktopMessaging
Users
Multiple9150s
At manylocations
BRI circuits
THESWITCHROOM
The School House
CALL STATUS
• System calls per hour:– 11 hour day 86,000 calls per
day– 8,000 to 12,000 calls per hour
• Calls to 678-676-1200– Last Year 15,000 avg. per month– Since July 20,000 avg. per month
AUGUST DATE DATE DATE DATE DN Calls Monthly8/4/03 8/11/03 8/18/2003 8/25/03 Total
Extension
60291 2437 3000 2904 2547 265 1115390292 97 61 112 159 108 53790293 72 114 148 179 111 62460294 168 79 196 179 111 73360295 187 832 704 898 107 272860296 2889 117 121 174 16 331760340 242 187 152 291 425 129760341 0 0 0 0 257 257
Daily Total 6092 4390 4337 4427 1400 20646
Sample Calls Monitored by System for 1200 line
April 28-May 2, 2003
0
5000
10000
15000
1 2 3 4 5 6 7 8 9 10 11
0700 to 1700 hours
Av
era
ge
No
. of
Ca
lls/H
ou
r
Data Traffic for One Week89688 total calls based on 11 hour day
Data Traffic for One Week 86279 total calls based on 11 hour day
August 11-15, 2003
0
5000
10000
15000
1 2 3 4 5 6 7 8 9 10 11
0700 to 1700 hours
Av
era
ge
No
. of
Ca
lls/H
ou
r
Redan High School
Montclair Identification
Main Switch 81C
Switch Room/A Bldg
WBBC (Rehoboth)
Community Relations
• Improved Communications from home to school
• All teachers have voice mail• School events now posted on
school’s Information Lines• Parents now able to reach schools• Parents able to dial direct to
specific departments and areas
Additional Features
• Installation of Voting Lines for new DCSS Voting machines
• Installation of freezer monitor lines• Desktop Messaging to admin
desktops• Fax capability from each site and
from the desktop
Synervoice – School Connects
• Absentee Calling System– Makes 3500 calls per hour
• Broadcast Messaging Capability– Enables schools to call special groups
or the entire student body
Communications from School to Home
Cleanup• Consolidation of all business lines• Discovery of lines not in use• Disconnection of unused lines• Disconnection of duplicity• Streamline Billing Procedures• Streamline Requests/Trouble
Reports
Benefits• Ability to analyze work flow and call flow
within departments• Ability to make long distance calls on any
phone within the system via LD Access Codes
• Ability to trace calls, callers, and traffic throughout the system
• Caller ID• Intra Site Dialing• Transportability
Cost to County
• BRI Lines TOTAL– $34,500 $62,500/mo
• PRI Lines Long Distance– $28,000 - $1,200/mo
• Outsource Vendor $50,000 / yr• 1 manager, 1 engineer, 1 system
admin
Cost Savings Analysis
• Old System / Month• $90, 868 $1,090,416• Long Distance/ Year
– $60,000• Outsource
– $185,000• Yearly Total
– $1,335,416
• New System / Month• $62,500 $750,000• Long Distance/Year
– $14,400• Outsource
– $50,000• Yearly Total
– $814,400
SAVINGS $521,016
What’s next??
• Desktop Messaging to school sites• Synervoice- School Connects in all
schools• Final CSR analysis
– Elimination of duplicate and/or unused lines
– Cross check of lines
Connectivity Status
• ALL sites connected and FULLY functional
• Constant analysis and refinement of system
• System monitored daily 24/7
Additions
• Monthly Monitoring• Maintenance Assistance• Implementation Assistance
Benefits
• Enhanced Community Image• Better Security/Safety• Improvement for overall
communications• Addresses Homeland Security• Accountability for teachers
Cost to County
• New Sites $55,00 to $75,000• Increased BRI Lines $100/per
month/line• Monitoring
• ERATE funded at 74%– MTM line charges– Internal Connections
End of Slide Show