It’s More Than an Interview

Laura JonesAdmissions Special Projects Coordinator

The Sullivan University System

Melissa LoweDirector of Human Resources

The Sullivan University System

Define

Advertise

Screen

References

Offer

Onboard

Measure

The Sullivan University System

The Sullivan University System

7 locations 8,000 students 1,250 employees 170 admissions staff

Define

Advertise

Screen

References

Offer

Onboard

Measure

How We Acquire Talent

Human resources Supervisor empowerment

Admissions Special Projects Coordinator

Hiring

Training

Evaluation

Compliance

Laying the Groundwork

Job description SWOT analysis Determine the process

Casting the Net

Be careful what you ask for Networking

› Employee Referrals› Feeders Companies

Sources› Company job board› Internet, Internet, Internet

Casting the Net

Mass target job boards› Monster.com, careerbuilder.com

Niche job boards› Higheredjobs.com, forprofit.edu, Dice.com

Social media› Groups› Individual networkshttp://www.youtube.com/watch?v=dA5Fn_Q10Tk

Remember What You are Looking For

Screening (not interviewing)

Resume review› Minimum requirements› Red flags

Questionnaires Phone

› Unscheduled › Brief, but targeted› Explain the position at the end

Interviewing

Multiple! Who gets involved? Behavioral interviewing Team interviews

Team Interviews

Team Control Structured

Open feedback Matrix

Other Ways to Evaluate

Tours Assessments Auditions/Job Preview

References

DO THEM! Social Media

› Consistent, defined, removed Read between the lines Former supervisors

Making the Offer

Personal Written Inviting

Onboarding

Half of all senior level hires fail in the first 18 months

Half of all hourly workers leave new jobs in the first 120 days

http://www.youtube.com/watch?v=1i338pTsurY&feature=youtube_gdata_player

Onboarding

Quick tips:› Be prepared on the first day› Have a checklist for your supervisors› Team welcome› Mentoring programs

Measure Your Success

Performance assessments Exit interviews

Measure Your Success

Turnover› Divide number of voluntary separations by

average number of people employed, then multiply by 100. (40/200=.2*100=20%)

› 2011 turnover rate for the educational services industry was 25.5 percent

› JOLTS databases at www.bls.gov/jlt

Define

Advertise

Screen

References

Offer

Onboard

Measure