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unintentional intolerance: What Well-Intentioned People Need to Know

Dr. Steve Robbins, S. L. Robbins & Associates

REGISTRATION/NETWORKING Morning Continental Breakfast Provided by Panera Bread Company

WEBSTER UNIVERSITY WELCOME Dr. Elizabeth (Beth) J. Stroble President Webster University

DIVERSITY SUMMIT WELCOME Reena Hajat Carroll, MSW Executive Director Diversity Awareness Partnership

KEYNOTE INTRODUCTION John Tvrdik Market Managing Partner PricewaterhouseCoopers LLP

CLOSING REMARKS Emily Pitts Principal, Inclusion & Diversity Edward Jones

BREAKOUT SESSION ONE

NETWORKING BREAK

BREAKOUT SESSION TWO

Thank you for attending.

Don’t forget to stop by the Resource Fair in

Edward Jones Commons (East Academic Building).

The Resource Fair is open from 7AM to

12:30PM.

A powerful storyteller with a powerful story to tell, Dr. Steve L.

Robbins has an uncanny ability to inspire people even in the midst of

disrupting and challenging the way they think about the world. Born in Vietnam, Dr.

Robbins immigrated with his mother to the United States where they faced many challenges

during a time when there was much anti-war and anti-Vietnamese sentiment.

Working through and rising out of the challenges of poverty, discrimination and the tough streets of Los Angeles,

Dr. Robbins now brings insightful perspectives on issues of leadership, inclusion & innovation, and the power of caring. Draw-

ing upon a compelling life journey, his talks and workshops are filled with intriguing stories, laugh-out-loud humor and a keen understanding

of human behavior.

Dr. Robbins uniquely knows how to simultaneously challenge and motivate people with a dynamic use of storytelling, humor and extensive knowledge of pertinent issues and concepts. The inclusive power of his message are why organizations like Boeing Disney, NASA, Microsoft, Gap Inc., Pepsico, McDonald’s, HSBC Bank, Caterpillar, Toyota, WestJet, Northrop Grumman, Kraft Foods, The National Guard, Department of the Treasury, US Navy, Chev-ron, and numerous others call on Dr. Robbins to inspire, educate and prepare their people for the exciting challenges of a 21st century world.

A thought leader and innovator, Dr. Robbins’ unique concept of “Unintentional Intolerance” has captured wide acclaim from numerous audiences and organi-zations across the United States. His approach does NOT blame or point fingers. It uses neuroscience and the science of human behavior to challenge individuals and organizations to be more open-minded, mindful and intentional about inclusion and valuing people for their unique gifts, abilities and experi-ences.

His upcoming “anti-training training” video training series called “What If? Factory” is already being heralded as a groundbreaking approach in corporate training. He describes its “laugh and learn” style as a mix of Saturday Night Love, Bill Nye the Science Guy and Big Bang Theory. His book, “What If? Short Stories to Spark Diversity Dialogue,” is used by numerous organizations and schools to invite people into deeper conversations about diversity, inclusion and the power of caring.

Dr. Robbins earned an undergraduate degree in Communication from Calvin College, and his masters and doctorate in Communication Science from Michi-gan State University. His background in communication, socio-psychology and cognitive neuroscience drive his work with individuals and organizations – the core of the work is about understanding human behavior and leveraging human differences in an ever-changing, dynamic world.

BUSINESS RESOURCE GROUPS, AFFINITY GROUPS, ERG’S: WHAT ARE THEY AND WHAT DO YOU CALL THEM? // Room 263Livia Konkel, Thomson Reuters

DIVERSITY 101: RECRUITING & RETENTION // Room 253/262Susan Stith, Express Scripts

DIVERSITY OFFICERS PANEL & ROUNDTABLE (9:20-11:55AM) // Room 264Emily Pitts, Edward Jones; Sharon Harvey Davis, Ameren; Robert Crumpton, PaneraFacilitated by: Nicole Roach, Webster University

DIVERSITY VS. INCLUSION: WHAT IS THE DIFFERENCE? // Room 252Claire Droste, Diversity Awareness Partnership

EMPLOYEES WITH DISABILITIES: AN UNTAPPED RESOURCE // Room 234Aimee Wehmeier, Paraquad; Angela Seigler, Paraquad

SEXUAL ORIENTATION & GENDER IDENTITY IN THE WORKPLACE // Room 236Andrew Shaughnessy, PROMO

UNCONSCIOUS BIAS: UNDERSTANDING WHAT WE DON’T KNOW // Room 102Kira Hudson Banks, St. Louis University

UNIVERSITY & COLLEGE INTEGRATION: NOT COUNTING HEADS, BUT MAKING HEADS COUNT // Room 238Lee Gill, University of Akron

WHY NON-PROFITS SHOULD EMBRACE DIVERSITY & INCLUSION EFFORTS // Room 239Kris Lewis, Dicentra Client Solutions, LLC

Individual Breakout Session room numbers

are located on nametags.

Session One9:20 - 10:30AM

CHANGING DEMOGRAPHICS IN ST. LOUIS // Room 232Betsy Cohen, The Saint Louis Mosaic Project; Cileia Miranda-Yuen, Genway International, LLCFacilitated by: Tiffany Wang, Diversity Awareness Partnership

CHANGING THE COMPLEXION: DIVERSITY & INCLUSION IN THE ARTS // Room 238Sara Burke, The City Studio Dance Center; Renee Franklin, Saint Louis Art Museum; Tim O’Leary, Opera Theatre of St. LouisFacilitated by: Lisa Harper Chang, Regional Arts Commission

DIVERSITY & INCLUSION BEST PRACTICES // Room 253/262Debby Scheinholtz, DiversityInc; Melissa Harper, Monsanto; Bryan Gingrich, Wells Fargo

DIVERSITY & INCLUSION’S IMPACT ON INCREASING EMPLOYEE ENGAGEMENT // Room 263Mahan Tavakoli, Dale Carnegie & Associates; Vickie Henson, Dale Carnegie & Associates

GENDER INEQUITY: WHY IS IT STILL AN ISSUE? // Room 234Yemi Akande, FOCUS St. Louis; Steve Parks, Ameren; Jack Burke, Diversity Consultant; Veronica Armouti, The Senala GroupFacilitated by: Rebecca Ingram-Kutey, Missouri Botanical Garden

GENERATIONAL DIVERSITY: NOTEPADS TO TWITTER // Room 252Adewale Soluade, Commerce Bank

Individual Breakout Session room numbers

are located on nametags.

Session Two10:45 - 11:55AM

RELIGION IN THE WORKPLACE: WHAT DO WE NEED TO KNOW? // Room 239Kate Lovelady, The Ethical Society of St. Louis; Basiyr Rodney, Webster University; Billie Mayo, Educational Equity Consultants; Rabbi Brigitte Rosenberg, United HebrewFacilitated by: Leslie Heberlie, Interfaith Partnership

THE ROLE OF WHITE MEN IN DIVERSITY & INCLUSION WORK // Room 236Chris Brassell, PricewaterhouseCoopers LLP

Asian Chamber of CommerceAAIM Employers AssociationCasa de SaludCultural LeadershipHispanic Chamber of CommerceHuman Resource Management Association of Greater St. Louis (HRMA)National Black MBA Association (NBMBAA) – St. Louis ChapterNational Human Resources Association (NHRA)OCA – Asian Pacific American AdvocatesParaquadRegional Arts CommissionRegional Business CouncilThe National Conference for Community and Justice (NCCJ) St. LouisUrban League of Metropolitan St. Louis

than k you Corporate & non-profit partners

amerenanheuser-busch

bjc healthcarecommerce bank

diversityincedward jones

enterprise bank & trustenterprise holdings

the laclede groupmaryville university

missouri foundation for healthopera theatre of saint louis

pricewaterhousecoopers llpsigma-aldrich

st. louis cardinalsst. louis college of pharmacy

st. louis ramsthomson reuters

washington university in st. louiswebster university

wells fargo advisorsCorporate and Non-Profit Partners sustain the work of Diversity

Awareness Partnership. We invite you to join this committed group of companies. Opportunities range from $500 - $25,000 per year.

Contact Reena Hajat Carroll at rhajat@dapstl.org for more information.

EVENT SPONSOREnterprise Holdings

DIVERSITY SPONSORSAmeren | Anheuser-BuschArmstrong Teasdale | Bryan Cave, LLCCentene Corporation | DiversityIncEdward Jones | Express ScriptsNestle Purina | PwC | SSM Health CareWells Fargo Advisors

CORPORATE SPONSORSBJC Health Care | Dot Foods, Inc. | GraybarLaclede Gas | Littler Mendelson PCMaryville University | MonsantoPulaski Bank | RubinBrown LLPSandberg Phoenix & vonGontardSt. Louis Children's HospitalSt. Louis College of Health CareersStinson Leonard StreetThe Boeing CompanyThompson Coburn LLPWashington University in St. Louis

COMMUNITY NON-PROFIT SPONSORSBehavioral Health Response | Beyond Housing | COCA - Center of Creative ArtsContemporary Art Museum | Craft Alliance De La Salle Middle School | FOCUS St. Louis International Institute | KDHX Community Media | Mission Center | Missouri Foundation for Health | Missouri History Museum Opera Theatre of St. Louis | Saint Louis Science Center | St. Louis Holocaust Museum & Learning Center | St. Louis Regional Chamber | Starkloff Disability Institute | Teach for America | The Brown School of Social Work | The Muny | The Partnership for Downtown St. Louis | The Rome GroupUMSL - Office of Equal Opportunity and Diversity | United Way of Greater St. Louis Youth In Need

IN-KIND SPONSORSWebster University

Thomson ReutersPanera Bread Company

Coolfire Foundation

PROFESSIONAL ASSOCIATION/DIVERSITY

ORGANIZATION SPONSORSAsian Chamber of Commerce | AAIM

Employers Association Casa de Salud | Cultural

Leadership | Hispanic Chamber of Commerce

Human Resource Management Association

of Greater St. Louis National Black MBA

Association (NBMBAA) – St. Louis Chapter | National

Human Resources Association (NHRA) | OCA – Asian Pacific American

Advocates | Paraquad Regional Arts Commission Regional Business Council The National Conference

for Community and Justice (NCCJ) St. Louis | Urban

League of Metropolitan St. Louis

Diversity Awareness Partnership would like to thank our 2014 Diversity Summit Sponsors.

DIVERSITY SUMMIT COMMITTEESteve Parks, AmerenDanny Bradley, The Boeing Company Robert Crumpton, Panera Bread Company Lisa Diamant, PwCBetsy Schmutz, Webster UniversityJan Schoemehl, Growing Global HR Partners, LLCLaura Ingram, AAIMCileia Miranda-Yuen, Genway International Lisa Harper Chang, Regional Arts CommissionVianey Beltran, Hispanic Chamber of CommerceSarajeni Hammond, MonsantoEling Lam

DIVERSITY AWARENESS PARTNERSHIP STAFFReena Hajat Carroll, Executive DirectorClaire Droste, Education & Training ManagerTiffany Wang, Program ManagerAntionette Carroll, Marketing ManagerTina Mahtani, Administrative CoordinatorDiversity Awareness Partnership’s Interns

DIVERSITY AWARENESS PARTNERSHIP’S BOARD OF DIRECTORS

DIVERSITY SUMMIT VOLUNTEERS

WEBSTER UNIVERSITY STAFF

THOMSON REUTERS AND THE CONVENE APP

PANERA BREAD COMPANY

COOLFIRE FOUNDATION

Make a difference by accepting everyone else’s.

Diversity Awareness Partnership is a 501(c)(3) non-profit organization dedicated to promoting diversity in the St. Louis region around issues of race, religion, disability, sexual orientation, and gender identity.

Contact Reena Hajat Carroll, MSW, Executive Director, at rhajat@dapstl.org

to discuss a diversity program that best fits your company or organization.

, 815 Olive Street, Suite 23Saint Louis, Missouri 63101www.dapstl.org / 314.246.3141

BOARD MEMBERS Andrew J. Scavotto Stinson Leonard Street

Aimee WehmeierParaquad

Cindy FollmanAdjunct Professor/Community Volunteer

Donna MoodySouthwestern Illinois College

Dimple PatelWells Fargo Advisors

George PhilipsPhilips & Associates

John UrkevichCommunity Volunteer

Jean CavenderSt. Louis Holocaust Museum & Learning Center

Jill Willhite Saint Louis Science Center

Keith BrooksSt. Louis Cardinals Care Foundation

Livia KonkelThomson Reuters

Missy LynchThe Laclede Group, Inc.

Rachel SewardSt. Louis Public School District

Robert (Bob) LehmanBJC Medical Group

Robyn HeidgerEnterprise Bank & Trust

Steven HillMicrosoft Corporation

Sheryl RoseCommunity Volunteer

EXECUTIVE COMMITTEE President

Steve ParksAmeren

Vice PresidentEmily Pitts

Edward Jones

SecretaryVeronica ArmoutiThe Senala Group

TreasurerDaniel Chavez

PwC

Nominating ChairTaylor Mason

David Mason & Associates

Communications ChairArtis Twyman

St. Louis Rams

Development ChairSara Burke

The City Studio Dance Center

At Large MemberBetsy Schmutz

Webster University

DIVERSITY AND INCLUSION TRAINING Diversity & Inclusion Trainings raise awareness around the importance of diversity and inclusivity among employees by exposing challenges, generating dialogue, and providing tangible resources needed to create a more inclusive workplace.

DAP CONNECT PROGRAM The DAP Connect Program has one purpose - to help you diversify your social and professional networks.

GIVE RESPECT, GET RESPECT PROGRAMThe Give Respect, Get Respect Youth Program is a collaboration between DAP and local corporations who bring together students and teachers from the St. Louis metro area and company associates to explore race, religion, disability, sexual orientation, and gender identity.

EXPLORE CAREER IMMERSION PROGRAMS DAP and local businesses have developed an externship program to expose, empower, and encourage students of color to pursue careers, such as accounting, law, healthcare and more.

PROFESSIONAL DEVELOPMENT SEMINARS Diversity Awareness Partnership provides in-depth professional development seminars for diversity and inclusion practitioners or individuals interested in entering the diversity field. Seminar topics include: “Diversity vs. Inclusion”, “Creating a Diverse Pipeline”, “Human Resources, Diversity & Employee Engagement”, and “What’s First - Employee Resource Groups or Diversity Councils”.

Diversity Awareness Partnership (DAP) is a

501c3 non-profit organization dedicated

to promoting diversity in the St. Louis region

around issues of race, religion, disability, sexual

orientation and gender identity. For more information, visit www.dapstl.org.

stay social

JOIN diversity awareness partnership in our online conversations: Like us on Facebook

facebook.com/dapstl

Follow us on Twitter

@inclusivestl

@ReenaHCarroll

Join our circle on Google+

google.com/+DapstlOrg

Connect with our company page on LinkedIn

Company: Diversity Awareness Partnership

Enjoy our photosets on Flickr

Page: Diversity Awareness Partnership

http://flic.kr/ps/2wR5S6

View our photos and videos on Instagram

instagram.com/inclusivestl

visit dapstl.orgFeel free to stop by

dapstl.org to learn more

about our programs, join

our mailing list, request

educational materials,

such as the interfaith

calendar, disability toolkit,

Diversity Double Play

St. Louis Cardinals poster,

and more.

become a member today!

BUILD CONNECTIONS. CREATE MEMORIES.The DAP Connect Program has one purpose - to help you diversify your social and professional networks.Members of DAP CONNECT receive exclusive invitations to member-only opportunities, free event tickets, and more. Levels start at $25. Fees are tax deductable. Previous GATHERINGS include: Breakfast with Friends Evening on the Sidelines at the St. Louis Rams Training Camp A Night Out at a St. Louis Cardinals Game Happy Hours and more...

visit dapstl.org to join!

9 Programs to Choose From

Medical Assistant * Medical Office Administration * Occupational Therapy Assistant * Patient Care Technician *

Pharmacy Technician * Physical Therapist Assistant * Practical Nursing * Professional

Medical Billing * Respiratory Therapy

City Campus 909 S Taylor St. Louis, MO

63110 (314) 652-0300

County Campus 1297 N Hwy Fenton, MO

63026 (636) 529-0000

DiversityInc is proud to support

Diversity Awareness

Partnership and its 4th Annual

Diversity Summit

www.diversityinc.com

Express Scripts is honored to support Diversity Awareness Partnership. Your hard work and dedication serves as an inspiration to us all.

Recognize the possibilities in others so they’ll recognize it in themselves.

© 2014 Express Scripts Holding Company. All Rights Reserved. 14EME24748 001B

Our success is driven by diverse ideas, perspectives, and people

Diversity is more than a strategic goal and a core value for our firm – it’s a driving force for our business.

To learn more about our firm or career opportunities, visit wellsfargoadvisors.com.

Wells Fargo recognizes and values the diversity of its employees, customers and business partners. EOE, M/F/D/V. ©2014 Wells Fargo Advisors, LLC. Member SIPC. Wells Fargo Advisors is the trade name used by two separate registered broker-dealers: Wells Fargo Advisors, LLC and Wells Fargo Advisors Financial Network, LLC, Member SIPC, non-bank affiliates of Wells Fargo & Company. All rights reserved. 0414-03076 [93876-v1]

To make a reservation, please call 1 800 rent-a-car orvisit us online at enterprise.com

Pick-up is subject to geographic and other restrictions. ©2014 Enterprise Rent A Car Company. D05333 04/14

Proud supporter of the 2014 Annual Diversity Summit.

DIVERSITY

INCLUSION

TEAMWORK

RESPECT

Our Mission is Clear

Armstrong Teasdale offers a supportive environment in which different viewpoints and creative thinking are welcome. Committed to inclusion, we cultivate a diverse partnership from within our own ranks by providing professional development and advancement for all.

The choice of a lawyer is an important decision and should not be based solely upon advertisements.

314.621.5070 / armstrongteasdale.com

Greensfelder is dedicated to the advancement of minorities in the legal profession. We treat each day as an opportunity to foster different perspectives and ideas to create a more productive and diverse tomorrow.

Greensfelder, Hemker & Gale, P.C. • www.greensfelder.comOffi ces in St. Louis, MO • Chicago, IL • Belleville, IL

The choice of a lawyer is an important decision and should not be based solely upon advertisements.

Proud to support theDiversity Awareness Partnership’sDiversity Summit

BUSINESS OPPORTUNITY FAIR

With Inclusion . . . It’s a Whole New Ball Game!

June 11 & 12 • Downtown St. Louis

The playing field just got bigger! For the first time, the St. Louis

Minority Business Council is opening the BOF to all certified

businesses including MBEs, WBEs, DBEs, Veterans and HubZone.

That means more connections and opportunities for job creation

and economic growth in the St. Louis Region.

Please join us as a Sponsor, Exhibitor or Participant and help grow the economy right here where you live and work.

For more information, go to www.slmbc.org or call 314-241-1143.

Suzanne SitherwoodChief Executive OfficerLaclede Group, Inc.

CORPORATE HONORARY CHAIR

Carmen JacobChief Executive OfficerNextGen InformationServices, Inc.

MBE HONORARY CHAIR

Francis G. SlayMayor of St. Louis

KEYNOTE BREAKFAST SPEAKER

Amy DuBois BarnettEditor-in-ChiefEBONY Magazine

KEYNOTE LUNCHEON SPEAKER

Maryville University650 Maryville University DriveSt. Louis, Missouri 63141314-529-9300maryville.edu

Maryville UniversityCelebrates DiversityBelieving that diversity enhances the educational experience for all students, Maryville University strives to provide a truly inclusive campus environment for students, faculty, staff and alumni. Our diversity is part of the reason Maryville is recognized by U.S. News & World Report as the No. 1 Overperforming University in the nation for the second consecutive year. We are proud to support the Diversity Awareness Partnership.

As the world’s leading source of intelligent information for businesses and professionals, we know the power of connecting people. The right information in the right hands creates amazing possibilities.

thomsonreuters.com/convene

REU

TER

S/SU

KREE

SU

KPLA

NG

CONNECTING PEOPLE. CREATING POSSIBILITIES.

Our growing team of professionals is made of one-of-a-kind individuals. Each addition brings fresh ideas, which leads to innovations you won’t find anywhere else in the fast-paced healthcare industry.

One-of-a-Kind

www.centene.com

© 2014 Centene Corporation. All rights reserved.

Celebrating Our Differences.

Advancing Our Success.At Edward Jones, every associate is

encouraged to maximize his or her potential. By embracing different perspectives, we can build a more inclusive workforce and deliver

outstanding service to every client.

Visit www.careers.edwardjones.com to learn more about how we can help you achieve your personal

and professional goals.

CEA-7986A-A Member SIPC

Driving Innovation and Excellence Through DiversityJobseekersDiscover the ideal place for career growth and development at careers.stlouisfed.org

SuppliersTo learn more about business opportunities with the Bank, visit stlouisfed.org/procurement

FeDeral reserve Bank oF sT. louis

SSM Cardinal Glennon Children’s Medical CenterSSM DePaul Health CenterSSM DePaul Medical GroupSSM Health Care - Corporate OfficeSSM Home CareSSM Integrated Health TechnologiesSSM Medical GroupSSM Medical GroupSSM St. Charles Clinic Medical GroupSSM St. Clare Health CenterSSM St. Joseph Health Center - WentzvilleSSM St. Joseph Health Center (St. Charles)SSM St. Joseph Hosptial West (Lake St. Louis)SSM St. Mary’s Health Center

www.ssmhc.com

Diversity. It brings us together and sets us apart.

Locations in the St. Louis Region:

© 2014 PricewaterhouseCoopers LLP, a Delaware limited liability partnership. All rights reserved. We are proud to be an Affirmative Action and Equal Opportunity Employer.

My brand: A first-rate “Team Builder” and a first-generation Haitian American

Stephen Nesi, Partner. Long before I started here, I was impressed that the PwC professionals who came to recruit at my college were so diverse. It made me comfortable early on. And it continues at PwC today—black professionals like me are getting involved with groups created just for us. It’s given me opportunities to network with peers and connect with partners who mentored me. The way I see it, people from different backgrounds bring different perspectives to our clients. To learn more about my personal brand and how strongly we feel about diversity, go to pwc.com/diversity

NY-14-0731-Stephen Nesi Diversity Ad.indd 1 4/14/2014 1:35:16 PM

PowerfulPartnerships

Every year, Ameren works with hundreds of diverse-owned suppliers. It’s a powerful commitment to drive economic growth and provide meaningful opportunities for all.

To learn more, call 1.888.256.1150or visit Ameren.com /supplierdiversity

SupplierDiversity_HispanicNetwork_Mag.indd 1 3/28/14 12:35 PM

Ameren provides

electricity and natural

gas that is vitally

important to our way

of life, serving an

estimated population

of 6.3 million people

in 1,700 Illinois and

Missouri communities.

Ameren proudly supports

Diversity Awareness

Partnerships.

Open Tues–Sun, ALWAYS FREE

SLAM.org

loveyourmummy

Diversity Awareness program ad.indd 1 4/4/14 4:44 PM

Be a part of what’s next.

At Webster University, it truly can be said diversity has no boundaries. By educating a diverse community at the home campus in St. Louis, Missouri, and campus locations in North America, Europe, Asia and Africa, Webster University instills in its students a respect for diversity and an understanding of their own and others’ values.

“Webster University’s commitment to diversity and inclusion is expressed in many ways, including the vibrant nature of our global community of faculty, staff and students; the content and focus of our academic programs; and the design of facilities and services.“

Dr. Elizabeth (Beth) J. Stroble President

4 Continents • 8 Countries • 60 Cities • 1 UniversityWebster University, founded in 1915 with its home campus based in St. Louis, Missouri, USA, is the only Tier 1, private, nonprofit university with campus locations around the world including metropolitan, military, online and corporate, as well as American-style traditional campuses in North America, Europe, Asia and Africa.

United States • Switzerland • Austria • the Netherlands • United Kingdom • China • Thailand • Ghana

When your campuses span the globe,

DIVERSITY COMES NATURALLY.

webster.edu

EC-2628 WEb U_Diversity Aware.indd 1 5/1/14 8:41 AM

get involved or visit us

Diversity Awareness Partnership815 Olive Street, Suite 23

Saint Louis, MO 63101

Visit DAPSTL.org or call (314) 246-3146 for more information.