do you need a chief customer officer: 11 questions

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Do you need a Chief Customer Officer?

Find out:

Answer 11 questions


1. There is someone in our company who clarifies what we are to accomplish with customers?

YES there is

NO there is not


2. There is a clear process to drive alignment for what will be accomplished?

YES there is

NO there is not


3. We have a roadmap for the customer work and know where progress will be measured?

YES there is

NO there is not


4. Clear metrics exist for measuring progress which everyone agrees to use?

YES there is

NO there is not


5. There Is Real Clarity of Everyone’s Roles and Responsibilities in Managing Customer Profitability

YES there is

NO there is not


6. People readily participate and care about the customer work?

YES there is

NO there is not


7. Appropriate Resources are allocated to impact those things most important to customers?

YES there is

NO there is not


8. There is an understandable process for people to work together.

YES there is

NO there is not


9. The customer objectives and work are considered attainable.

YES there is

NO there is not


10. A process exists for marketing achievements to customers and internally.

YES there is

NO there is not


11. Recognition and reward is wired to motivate customer work.

YES there is

NO there is not


More Resources

Chief Customer Officerby Jeanne Bliss

www.customerbliss.com

[email protected]

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