doing government business in a connected world
DESCRIPTION
The presentation I delivered at the Social Media Summit in Kuwait. May 27, 2013TRANSCRIPT
Doing Business in a Connected World
Government!
Ibrahim Ahmed Elbadawi eGovernment and Social Media Consultant @iBadawi
@iBadawi
1.1 Billion $ Deal businessinsider.com
1 Billion $ Deal
Founded: 2010 Employees: 13 Acquired by Facebook for USD 1 Billion in Apr 2012
Founded: 1889 Employees: 18,900 Filed for bankruptcy protecPon in Jan 2012
Why Should Gov. & Non-‐Gov.
Care?
h/p://www.rlabs.org/
Over 6 Billion Mobile Subscribers
h/p://www.rlabs.org/
By 2025, computers will be 64 X faster than in 2013
The New Digital Age, 2013
Over 125 million internet users in the Arab region
Dubai School of Government, The Arab World Online: Trends in Internet Usage in the Arab Region, 2013.
Over 53 million acPve users of social networking sites
Number of New Facebook Users in Arab Region (2012)
Arabsocialmediareport.com
Number of New Linkedin Users in Selected Arab Countries (2012)
Arabsocialmediareport.com
“Thanks to the Internet and social networking revoluPon, the future of government is less and less in the hands of governments alone”
WEF, The Future of Government
“Power is is being reallocated away from
states, and insPtuPons and transferred to individuals”
The New Digital Age, 2013
What does this mean to a government?
A government’s job is to create and deliver public value to its people
The essences of digital media and connected worlds contradicts legacy assumpGons of governments'’ way of
creaGng and delivering value
What does this mean to a government?
1-‐ Unlike the verKcal government hierarchies, communicaKons over social media are horizontal, informal, immediate, spontaneous and most likely in public!
2-‐ Individuals and amateurs can now parKcipate in delivering tasks that used to be exclusive for the corporaKons and professionals!
Crowdsourcing Photojournalism trough … Instagram!
“We just thought this is going to be the fastest way we can cover this and it’s the most direct route” Time’s director of photography, Kira Pollack
Copyright © Ibrahim Elbadawi 17
62%
Source: TheGovernmentSummit.ae
Do you support using social media in the design and delivery of public
services?
EmiraPs Expats
Yes, Strongly Agree
Yes, but I’ve concerns
No, but I see benefits
No, Strongly Disagree
No Opinion
55%
20%
8%
13%
3%
53%
17%
11%
16%
4%
Your ciPzens wants you to change!
Copyright © Ibrahim Elbadawi 18
62%
Source: TheGovernmentSummit.ae
Expats
No, Strongly Disagree
No Opinion
55%
20%
8%
13%
3%
53%
17%
11%
16%
4%
How does your organizaPon use social media?
Crow
dsou
rcing
Sharing
Inform
aPon
Answ
ering
Inqu
iries
InteracPon
with
To
p Man
agers
Public
ConsultaPo
n
Surveying the
Public
48% 48%
31% 28%
24%
3%
This is good … but not enough!
Copyright © Ibrahim Elbadawi 19
Govt. Core Business
Media & PR
Social Media
The missing opportuniPes!
Copyright © Ibrahim Elbadawi 20
Example: Crowdsourcing InspecPon!
Ibrahim Ahmed Elbadawi
Copyright © Ibrahim Elbadawi
From eGovernment to… Smart Government!
Copyright © Ibrahim Elbadawi
From eGovernment to… Smart Government!
This is eGovernment:
Copyright © Ibrahim Elbadawi
From eGovernment to… Smart Government!
How smart government is different?
Doing more with less!
Copyright © Ibrahim Elbadawi
From eGovernment to… Smart Government!
How smart government is different?
Source: whitehouse.gov
Transparency
ParPcipaPon
CollaboraPon
Open Government
Copyright © Ibrahim Elbadawi
From eGovernment to… Smart Government!
How smart government is different?
Source: whitehouse.gov
Open Government
Case study: Opening up TransportaPon Data!
h/p://www.youtube.com/watch?v=kf2Kx5HhkGg
What can we do?
Key enablers
ü Leadership support ü Understanding the big picture
ü High ciKzen readiness ü InnovaKon-‐driven public sector
What can we do?
Key steps
ü AcKonable social media strategy
ü Corporate social media policy
ü Business and cultural changes ü EducaKon and training
ü ConKnuous learning and development
Doing Business in a Connected World
Government!
Ibrahim Ahmed Elbadawi [email protected] @iBadawi
Thanks!