Download - Approach to Citizen Engagement
Approach to Citizen Engagement
EntambulayoFunded by ASToN
Directly translated to:
Your Movement/ Mobility
▪ Introduction
▪ Citizen Engagement using Digital tools
▪ Initiatives in the Pipeline
▪ Entambulayo funded by ASToN
Presentation Outline
• KCCA is a body corporate responsible foradministering Kampala Capital City on behalf ofcentral government subject to the KCC Act2010.
• The top leadership comprises the electedpolitical leaders and the appointed technicalManagement which is comprised of ExecutiveDirector and 10 Service directorates
Introduction
5
Resident popn is est. at 1.5 million while day population est.
at 4 million.
The currentgrowth rate of theurban population
The city’s contribution to Uganda’s GDP.
Projected population by 2040 (source: KPDP).
Profile of Kampala City
KCCA’s Strategy
Core Values Excellence, Client Care, Integrity,
Teamwork and Innovativeness.
MissionProvide Quality Services to the
City
VisionTo be a Vibrant, Attractive
And a Sustainable City
ICT Strategy“Towards a Smart City”
With regards citizen engagement, digital tools have to beapplied to guarantee success in terms of reach andcoverage.
On this basis the following initiatives were implemented
1. eCITIE
This is the tax collection system for all the authority’ssources including Licenses, Property rates, Building plans,Local Service Tax, Local Hotel Tax, Outdoor advertising,Medical fees, Ground rent, Markets, etc
2. Ksmartmarket
Online market linking buyers and sellers
3. Visit Kampala
This is used mainly to boost tourism in the city
Citizen Engagement using Digital Tools
4. The Client Contact CentreThis is a platform where clients make inquiries andreceive responses on matters of public services usingtoll free line services. The platform has beenintegrated with emergency response systems likeambulance services that have been very useful duringthe pandemic.5. WeyonjeIt is a community led behaviour change campaign thatseeks to mobilize communities to improve theirsanitation conditions by promoting communityparticipation and ownership for individual andcommunity responses to quality services with in theircity for example fecal waste management
For more information, please visithttps://www.kcca.go.ug/
Citizen Engagement using Digital Tools Cont’d
WEYONJE App
Kampala’s Digital Journey Road Map In 2014Citizen Engagement using Digital Tools Cont’d
A number of innovations are in the pipelineincluding:• CAMCAMVThe full name to the acronym is City Address Model- ComputerAided Mass Valuation. It’s a system with 5 modules DocumentManagement System, Property Tax, Smart Permit for physicaldevelopment applications, the Enterprise GeographicalInformation Systems module, Web portal.
• EntambulayoAn incident management tool where citizens can report anyincident and receive real time traffic status around the city usingCCTV footage at all major junctions as the primary source of data.
Achieved tasks
• Gave project a name that resonates with the Public
• Created content for our project
• Formed a project team
• Formulation of the Baseline study – city profile
• Identified the core stakeholders and created LocalAction Group that players in the transport sectornamely; Uganda Police Force, National InformationTechnology Authority, Ministry of Works andTransport
Entambulayo funded by ASToN
A glimpse of our Communication Strategy• Radio mobilization and outreach (Live shows, mentions and adverts)• Social Media Updates (Facebook, Twitter, Instagram) on all activities• Bilingual SMS poll for the registered tax payers similar to UNICEF’s U-
reporter• Online surveys for the informal sector (using data collectors)• Survey on our website (using Google Forms)• Social Media Polls• Animation• Community Barazas (depending on availability of funds)
For more information, please visithttps://www.kcca.go.ug/about-aston
Entambulayo funded by ASToN Cont’d
• No singular solution can fully engage thepublic. Multiple tools should be utilized
• Solutions should include all sectors formal andinformal
• Engagement should be continuous andrelatable with the locals
Main Take Away
THANK YOU!