driving end user adoption on oracle projects

Driving End User Adoption on

Oracle Projects

Driving End User Adoption on Oracle Projects

About the Speaker

■ 15 years of OCM experience

within Fortune 500 organizations

■ Oil & Gas, IT, and Higher

Education sector

■ 9+ year PROSCI certified

■ 2015 Speaker for PMIH

Conference

■ Adjunct Professor - Houston

Community College

Gloria M. Archer, MBA, PMP,

PROSCI

Managing Partner

Evolvsys, LLC


Audience

∎ This presentation is tailored towards:

‾ Product Owners

‾ Project Managers & Project Team Members

‾ Individuals working on Oracle implementations

impacting 50%+ of departments and/or organizations


Why Focus On End User Adoption?

Why Focus On End User Adoption?


Why Focus on End User Adoption?

∎ IT solutions play critical role in how organizations grow

and evolve their businesses

∎ End user adoption is critical success factor in IT

transformation projects:

― Broad organizational adoption

― Benefits realization

― Return on investment


Identifying the Future Desired State




Have a goal!

What’s the path ahead?

I’m going this way.

Where are we going?



Examples of End User Adoption Goals:

■ By go-live, all Project Managers will utilize Primavera P6

for portfolio management

■ Within 3 months of go-live, all professors will utilize

PeopleSoft for time entry

■ Upon go-live, 85% of departments will use Hyperion for

financial reporting



KPI

(Destination Point)

Method of Measurement Current Status

Obtain 50% utilization of

Product X within 1

month of project’s go-

live

Quantitative - Extract report from

Product X system confirming

number of users in the system as

of [go-live date] and [1 month after

go-live date]

As of [date] 20% of the

organization used Product

X for reports.

Increase utilization of

new Product Y form by

25% by end of project

Quantitative – Pull report showing

number of new tickets submitted

via Product Y form by end of

project

As of [date] 125 Product Y

forms have been

submitted to the IT Help

Desk in comparison to 40

phone calls

Example: End User Adoption KPI

Checkpoint #1

True or False: In order to accelerate

adoption of an IT solution, an end user

adoption goal must first be defined.

Checkpoint #1

True – Great Job!

True or False: In order to accelerate

adoption of an IT solution, an end user

adoption goal must first be defined.


Assessing End User Adoption Readiness

Assessing End User Adoption

Readiness



Imperative to assess the organization’s

ability to adopt the future desired state



Examples of Organizational Variables To

Consider:

■ Catalyst for Change

■ Expected Pace of Change

■ % of Organization Impacted

■ % of Organization Aware

■ % of End Users Trained

■ Anticipated Level of Buy-In

■ …..etc.



Example - Organizational Change Impact Analysis

Catalyst for

Change

Current State Future

Desired State

~ % of

Organization

Impacted

Tenure of

Current

Process

Streamlined

Business

Process

Today all

employees

within

Accounting

utilize

COGNOS for

financial

reporting

All employees

within

Accounting

will utilize

Hyperion for

financial

reporting by

[date].

25% to 50% of

the

organization is

impacted

The current

financial

reporting

process was

established 10

years ago

Checkpoint #2

An organizational change impact analysis is

important to:

a) Understand an organization’s current bandwidth

to adopt change

b) Develop technical requirements for a system

c) Obtain sign-off on the project charter

Checkpoint #2

a) – Keep It Up!

An organizational change impact analysis is

important to:

a) Understand an organization’s current

bandwidth to adopt change

b) Develop technical requirements for a system

c) Obtain sign-off on the project charter


Reaching the Future Desired State




Who’s going to help us get there?!



Examples of Techniques for Reaching Future

Desired State:

■ Visible Executive Sponsors of IT Solution!

■ Personalize the Journey!

‾ Show the organization the path

forward and what’s in IT for them!

■ Secure dedicated resources that will

lead and assist in preparing for

end user adoption!



Examples of Executive Sponsorship Activities

Prioritize Future

State

Clarify Current State

vs. Path AheadReassure

Commitment

Project Timeline



Example of Visualizing Journey Ahead

2 months from

Go-Live!

Post Go-Live

SustainabilityMeasure

Progress

Q2’16

End User

Decision

Gate #1, etc.

Q1’16

Project

Kickoff!



Example of Change Champion Team

Project Executive Sponsors

Operations (Change Champions = 15)

Support Functions(Change Champions = 35)

Other(Change Champions = 5)

Total Impacted Population = 5,000

NOTE: Important to

secure Change

Champions in

advance for all

areas impacted!

Checkpoint #3

It is important to secure Change Champions in

advance to assist with:

a) preparing the organization for change

b) influencing buy-in of the future desired state

c) providing recommendations for accelerating

utilization and adoption

d) all of the above

Checkpoint #3

d) – You got it again!

It is important to secure Change Champions in

advance to assist with:

a) preparing the organization for change

b) influencing buy-in of the future desired state

c) providing recommendations for accelerating

utilization and adoption

d) all of the above


Improving & Sustaining End User Adoption

Improving & Sustaining End User

Adoption



Important to have approach in place

that will improve and sustain end-user

adoption…after IT solution goes live!



You mean there’s more work to do

after the IT solution becomes

available?!?!



Examples of Techniques for Improving & Sustaining

End User Adoption:

■ Governance Board

‾ Cross-functional Business Owners

‾ Established & maintained policies & procedures

■ Post Go-Live End User Support Model

‾ HELP Line

‾ Support Site

‾ Measure &

improve

adoption

“Need

assistance?

We can help!”

Checkpoint #4

As part of increasing and sustaining end-user

adoption, a Governance Board Framework

should be considered:

a) after the project goes live

b) if the project has a roadblock

c) at the beginning of the project, and thereafter

Checkpoint #4

As part of increasing and sustaining end-user

adoption, a Governance Board Framework

should be considered:

a) after the project goes live

b) if the project has a roadblock

c) at the beginning of the project, and thereafter

c) – You’re a rock star!


In Summary

In Summary


In Summary

Have an end user

adoption goal

Understand the organization’s

current ability to reach goal

Secure the right resources

to help reach the future

desired state

Maximize and

sustain end user

adoption - during

and after go-live!

1.

2. 3.

4.

MAXIMIZE VALUE-ADD!


Questions

• Speaker: Gloria M. Archer, MBA, PMP, PROSCI

• Title: Managing Partner

• Phone: (832) 736-2731

• E-mail: [email protected]

• Website: www.evolvsysllc.com

Thank You!

Stay Connected With Us!

mailto:[email protected]

http://www.evolvsysllc.com/

driving end user adoption on oracle projects

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