egovernment inaustria · 2014-05-27 · 1 egovernance world summit 2010 [email protected]...

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[email protected] World Summit 2010

eGovernment in AustriaOrganisation – Implementation – Cooperation - Coordination

Christian Rupp, Austrian Federal Chancellery


observing cooperation among the federal levels is crucial �about 70% of administration is NOT at federal level �

the way of working together has a top priority to be successful

Building Synergy:federal – local Government

Federal ICT

2001

2002

2003

2004

2005

2006

CIO federal government

Federal ExecutiveSecretary

Cooperation:CEN and

EU-Parlament

ICT

2005+Building Synergy:

federal – local Government

Federal ICT

2001

2002

2003

2004

2005

2006

Chief Information Officer

Federal ExecutiveSecretary

-

ICT

2005+

2


Federal Government

Digital Austria

Management CIO Spokesperson

Local and National Governments - Chamber Organisations and Industry

Digital AustriaFederal ICT Board

Digital AustriaeCooperation Board

Provinces, Municipalities, RegionsMinistries

ICT in the public sector is like a large vessel

it needs clear decisions quite ahead before real

movement can be planned

eGovernance


eGovernment Ranking

3


• entered into force on 1st March 2004designed especially for the electronic communication between citizens and the business world with and between public administrations

• considers Data Protection Act 02

- defines terms and rules- identity and authenticity- citizen card function - source identification number- unique identification in data files- sector-specific personal identifiers- official signatures- citizen card use in private sector- electronic delivery

eGovernment Act �� legal basis


reference modell unified access for administration

unified forms –common styleguide

unified standard for ePayment

unified standard for eDelivery

unified standard for exchanging eSignatures and eDocuments

unified access for citizens Unified integration from

internal applications in the eBackoffice

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work flow-back office

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MOA-ZS

Protokoll für

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Web S

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Rückschein

MOA-ID

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Security

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deliveryinfo

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Elektronische

Zustellung

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MOA-SS

MOA-SP

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XML-A

Abschluss-dialog

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4


• eGovernment Quality Mark• directives, guidelines, and

specifications• guarantee for the quality of services,

software and hardware � standard conform products

• modern and secure eGovernment

eQuality assurance …

• Public Administration Portal Group• applications are available from a single

entry point• share the existing infrastructure• Portal group agreement, portal group

protocol

• Government Computer Emergency Response Team• Protect critical infrastructure• IT Security


� since 2002 all communities recording the residence data of persons living in Austria online via the internet

� possible to obtain a complete list of all residence of a person in Austria by one mouseclick

� including contact address in the case of prisoners and homeless people

� linked with the Register of Buildings and Dwellings as well as the Register of Addresses

� ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automatically

� basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card

� also enterprises can use individual data

http://zmr.bmi.gv.at

Residence Register

5


Access to e-business:• eBanking• eBilling• eProcurement • CyberDoc• Archivium• eDelivery

Within administration:• eSignature• eRegisters• eFile System

Access to e-gov:• eForms• eHealth• eDelivery• eDocument-Safe• eUniversity• eVoting

Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free toactivate the citizen card function)

Health insurance card:Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate)

affinity cards – mobile signatur

http://www.buergerkarte.at/index_en.html

eID Citizen Card function


electronicdelivery service

central registers and

ELAK-Backoffice

Help.gv.atportal

Overall Goal

6


� Virtual guide on Austrian authorities since 1997

� ~ 200 Live Situations, > 350 online procedures, > 1.000 eForms, Target Groups - WAI-AAA

� > 15.000 visitors per day,> 110.000 documents per day, ~ 1.000 questions and remarks p.m.

� ~ 200 content partner, > 50% municipalities content syndication

� One-Stop-Shop

� myHELP – personalised services

� enterprise portal, senior citizens portal,youth portal

citizens empowerment


One Content – different access portals

7


empowerment of civil servants

• paper ≠ original• paper reduction ~ 40%• document management • efficiency - sustainability • change management • teleworking• electronic delivery

electronic file system (ELAK)

PM-SAP, HV-SAP•budgeting and accounting systems•personnel managing

Digital Archive

eGovernment Training Academy


electronicdelivery service

central registers and

ELAK-Backoffice

Help.gv.atportal

Overall Goal

8


… content of document …

… source/origin of document …

… authenticity …


Tax Online• auditors, notaries, lawyers, individuals

and enterprises• income tax, corporate tax, value-

added tax declaration, …• integration of electronic work flow �

re-allocate personnel resources from data recording to operations with a higher value added

Best practices ….

eJustice-eLawlaw making and off publication

eCustomselectronic customs clearing

eCommercial Register, eLand Register, Real Estate Database

eHEALTH Services

medical data, medication, insurance status

9


cooperation and campaigns

TELEFITeGov and eBiz

Roadshow for

SMEs – largest in Europe

SENIORKOMeGov and ICT

Info and Training for

+60

eDAYeGov and eBiz

Congress for SMEs

JUNIOR eDAYeGov and eBiz

Congress for Youth

ICT-Fit - ECDLonline ICT check

Computer Driving Licence

eduGOVeGov Tools and Trainings

for school people and

teachers

Digital Austria APP StoreMobile Government

Applications

Digital Austria ExplorerFirst eGovernment Browser

of the World


epSOS (European Patients Smart Open Services)

The overarching goal of epSOS is to develop a practical

eHealth framework and Information & Communication

Technology (ICT) infrastructure that will enable secure access

to patient health information, particularly with respect to a

basic patient summary and ePrescription, between European

healthcare systems.

PEPPOL (Pan-European Public eProcurement On-Line)

The objective of the project is to set up a pan-European pilot

solution that, conjointly with existing national solutions,

facilitates EU-wide interoperable public eProcurement. The

vision of the PEPPOL project is that any company and in

particular SMEs in the EU can communicate electronically

with any European governmental institution for the entire

procurement process.

SPOCS (Simple Procedures Online for Cross-

border Services)

A pilot project launched by the European

Commission which aims to remove the

administrative barriers that European businesses

face before offering their services abroad. It will

allow them to more easily meet all the

administrative obligations through the points of

single contact.

STORK (Secure identity across borders linked)

It aims at implementing an EU wide interoperable

system for recognition of eID and authentication

that will enable businesses, citizens and

government employees to use their national

electronic identities in any Member State. It will

also pilot transborder eGovernment identity

services and learn from practice on how to roll

out such services.

International approach

10


… a strong brand

„Digital Austria“

www.digital.austria.gv.at


eGovernmentit‘s a journey not a destination!

[email protected] Federal Chancellery

www.digital.austria.gv.at