Employee Assistance Program Supervisory Orientation For:

Supervisory Training Agenda

• EAP Benefits Overview

• Goals of Supervisor Training

• Supervisor/Manager Role

• Signs & Symptoms of the Troubled Employee

• Managing the Troubled Employee

• Confidentiality & Reporting

• Types of Referrals

• Summary

Manager/Supervisor/HR Virtual Folder

The virtual folder is your managers’ tool box which includes:

• ACI contact list

• Promotional materials

• Program training materials

• Supervisory referral documents

http://www.acieap.com/vlink/vfolder/husqvarna/

Employee Landing Page

Husqvarna’s landing page gives employees a brief overview of the EAP benefits and gives them access to:

• Benefits summary

• Links to resource web portals

• EAP brochure & announcement flyer

http://husqvarna.acieap.com/

Why use the EAP?

Mental Health

• Marriage & family conflicts

• Substance abuse

• Stress management

• Emotional challenges

• Health concerns

• Grief and loss

Work/Life

• Childcare Referrals

• Eldercare Referrals

• Legal Consultation

• Financial Consultation

EAP Sessions

Employees and Family members are authorized for:

• Up to 3 face to face sessions per year provided by your employer

• EAP is a short-term approach for diagnosis, referral, and/or short term problem resolution

24 Hours

• Medical answering service available for after-hours calls.

• On-call counselors are available.

• This is not an Emergency Number. Call 911 if there is an emergency.

• Business Hours:

• PST – 7:00 a.m. – 5:30 p.m.

• CST – 9:00 a.m. – 7:30 p.m.

• EST – 10:00 a.m. – 8:30 p.m.

All Family Members

We mean all family members. Living with you or not. In the same state or not. All are welcome:• Children• Spouses• Significant Others• Parents• Grandparents

Multi-Cultural/ Multi-Lingual

• All ethnic concerns accommodated

• All cultural issues addressed

• All special interests acknowledged

• Multilingual services available

Many Locations

Just tell the intake person where the most convenient location is for you to be seen:

• Near Work

• Near Home

• Or in between

Comprehensive Work/Life

Comprehensive Work/Life benefits offer an innovative blend of referral services designed to make life easier

• Childcare Referrals• Eldercare Referrals• Pet Care Referrals• Legal Service• Financial Services• Educational Assistance Referrals

Childcare Services

• Referrals for preschool, after school, and day care facilities

• Special Needs

• Summer Camps

• Background and Security Check Referrals

• And much more…

Senior Care Services

• Referral for nursing and home health care

• Adult day care and support groups

• Transportation and Meal Sources

• Emergency and Respite Care

• Companionship programs

Pet Care Services

• Referral for boarding and grooming

• Referrals for Veterinarians

• Resources for traveling with pets

• Emergency pet services

Legal & Financial Services

• Speak directly with an attorney about your legal problems

• Speak directly with a Financial Planner

• 90% of all calls handled over the phone without further referral needed

Legal Services

• Unlimited phone consultation with a licensed attorney

• Landlord Tenant/Real Estate

• Custody/Visitation Concerns

• Wills and Trusts

• Family Law

• And much more…

Financial Services

• Unlimited phone consultation with a Financial Planner

• Credit Card Consolidation

• Credit Restoration

• Retirement Planning

• And much more…

Educational Opportunities

• College preparation guide

• Resources for advancing education

• Financial aid referrals

• Career counseling

• Executive coaching

• Scholarship information

Affinity Online

• Personalized self-paced assistance

• Strategies for better and healthier living

• FREE services no matter how often accessed

• Help available 24 hours per day, seven days per week

Healthy Literature

• Information is available to you on any issue of concern on a variety of topics

• HealthYMail Monthly Newsletters

• Affinity Quarterly Newsletters

Personal Services

Information and referrals including, but not limited to:• Car Rentals & Repairs• Cleaning Service• Event Planners• Errand Runners• Entertainment• Personal Safety• Reservations & Tickets• Transportation & Travel

ACI Personal Services are here to help!

Confidential

• All information provided by the employee and family member is protected by State and Federal Law

• No information gets back to the company that the employee accessed the EAP

• The utilization report has no names on it

Training

• Topics that Highlight the EAP Services

• Fun, Entertaining & Educational• Your choice of how they’re

conducted:

• On-site trainer• Webinar• Do-It-Yourself

To arrange a training work throughyour location HRD and/orcontact ACI directly.

Examples of Critical Incidents Include:

• Death of an Employee• Severe Injury• Prolonged /severe Illness• Workplace violence• Any traumatic event that

impacts employees

EAP Help in Critical Times

Supervisor/Manager Role

• To expect good job performance• To provide a safe work environment• Make sure the job gets done• Ensure quality in the product/service

To do this the manager must:

• Know what it takes to get job done• Know the employees’ abilities• Know if there is a change in either• Communicate job expectations

Signs and Symptoms

• Absenteeism• On-the-Job Absenteeism• Difficulty in Concentration• Appearance• Confusion• Inconsistent Work Patterns• Generally Lowered Job Efficiency• Poor Employee Relationships

Managing the Troubled Employee

• Recognition• Documentation/Consult with

HR• Discussion

• Job Performance Improves or• Job Performance Problems

continue

• EAP Interview• Follow-Up

Stages of Addiction & Alcoholism

• Early Stage

• Middle Stage

• Late Stage

Workplace Violence

Some indications of impending violence:• Overreaction to changes• Threats, even in jest• History of antagonistic or violent behavior• Blaming of others for serious problems• Repeated policy violations• Vague references to a “plan” to “get even”• Mood swings or substance abuse• Repeated references to weapons

Supervisory Referrals

• EAP is not a part of the disciplinary process

• 100% confidential unless employee signs a release of information

• Excellent resources to get problems solved

• How and when to make a referral – refer to the Virtual Folder Risk Management tab for procedures

• Self-Referrals- An employee or family member contacts the EAP directly

• Supervisory Referrals- You recognize that an employees’ job performance has deteriorated and that continuing or emerging patterns of behavior are cause for concern

Types of Referrals

• Positive substance screen result• Refusal to submit to substance

screen• Frequent/unexplained

absenteeism/tardiness• Absent from the worksite while

on the job• Difficulty in working with others• Inconsistency in

quality/quantity of work output• Extreme irritability/anger• Insubordination/Questioning

authority• Disregard for the safety of

others

Types of Job Related Supervisory Referrals

• Promotes early intervention for employees personal problems

• Reduces employee absenteeism and low productivity

• Facilitates good mental health which reduces overall health care costs

• Communicates the company’s commitment to their employees’ well being

Summary

Manager/Supervisor/HR link: http://www.acieap.com/vlink/vfolder/husqvarna/

Employee link:http://husqvarna.acieap.com/Email: eapinfo@acieap.com

Call: 800.932.0034

Do you need someone to talk to? Talk to us!

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