Engaging lawyersin a social intranet

KNOW YOURSELF

KNOW YOUR USERS

Information finds me.Partner

When you need help with a transaction, it is hard to find out what colleagues have worked on.Lawyer

When faced with a complex issue, I like to workshop ideas and approaches with colleagues.Senior Associate

Documents aren’t worth anything unless you have some heritage information.Partner

It’s easier for me to phone an expert, rather than trawl the intranet.Shared Services

If you have only checked CaseBase, you are likely to be missing a big part of the picture.Senior Associate

I don’t have a one-stop-shop for firm news.Lawyer

I have my ear to the ground.Articled Clerk

I ask junior lawyers questions before I ask senior lawyers, but I’d prefer not having to ask at all.Articled Clerk

After 7 years you know who to put the call to.Secretary

There seem to be so many systems to learn, and I can’t see the value in some of them.Secretary

Sometimes I have to look in a few places before I find what I want.New Starter

I’m still unsure about how to use all the research tools I have access to now.New Starter

IDENTIFY PATTERNS and

BEHAVIOURS

VISION

Source: IDEO.com

Implementing a social intranet

Jan-11 Jan-12 Jan-13 Jan-14 Jan-150

50

100

150

200

Number of communities

Quad launch

Major upgrades

Old intranet switched off

Pilot of 5 communities

blogs iframes knowledge maps wikis

click-to-call instant messaging activity streams

apps search rss feeds discussions faves

profiles communities

videos likes telepresence, database integration transaction guides link manager

COMMUNITIES

NOTIFICATIONS

PROFILES

INSTANT MESSAGINGCLICK TO CALL

SOCIAL MEDIASKILLS

07-Nove

mber-2014

07-Dece

mber-2014

07-January

-2015

07-Febru

ary-2015

07-Marc

h-2015

07-April-

20150

50

100

150

200

250

300

Sydney Office Move CommunityBlog post views

MOBILE

USER ADOPTION

“To be successful and truly collaborative, knowledge-sharing systems require intuitive tools that connect people, reward participation, and align well with existing work and communication patterns. ” - IDEO

“Quad is a central point for our team to access information and documents that are constantly changing. It keeps us all updated without the need to contact the co-ordinator of the program”Senior Associate

“Quad is an excellent resource. It allows me to customise media, legislation and case updates to suit my particular needs as an environmental lawyer.  It is an extremely powerful tool which centralises valuable information”Associate

“Our Quad community is so much more than corporate news on a homepage. Using a mix of blogs, wikis, posts, links and text, in a variety of page formats we have created a living neighbourhood for our team”Special Counsel

“Quad enables collaboration across all teams. Through the use of our document repository, Quad helps our national team to share documents and information” Associate

“The training provided made Quad so easy to use. Quad has now saved us a considerable amount of time”People & Development Coordinator

“Quad has been an invaluable place to access key advices without having to re-do the same Filesite searches”Senior Associate

“Quad has been invaluable in helping to aggregate, organise and systematise our diverse resources – be they precedents, advices, transaction guides, wikis, newsletters, newsfeeds or legal reporters. It has become the go-to platform for all of our practitioners” Partner

“Prior to Quad, our weekly current events newsletter required us to use 3 different platforms, involved duplicating data and resulted in a static, unchangeable newsletter. By transitioning our newsletter to Quad, the process has been streamlined and simplified by several hours. We also have a much more interactive newsletter” Intranet and Content Librarian

Vanessa ToholkaKnowledge Management Consultant

& Team Leader InternationalMinterEllison

au.linkedin.com/in/vanessatoholka