eServices now has a feature that allows your provider eServices administrator to unlock accounts! This means you no longer have to contact our Provider Contact Center to unlock your account.

Your provider administrator will be able to unlock users and additional provider administrators from the administrator screen.

If no other provider administrator is available, or you need to reset a password, you can also use the new Fastlane Support button. After selecting the button (available during Web chat hours), you are instantly connected with an online operator who can assist you in unlocking your account. It’s that easy!

Can’t find your provider administrator and you’re locked out of eServices? Don’t worry, just use our Fastlane Support option!

If no other provider administrator is available, or you need to reset a password, you can use the new Fastlane Support button. After selecting the button (available during Web chat hours), you are instantly connected with an online operator who can assist you in unlocking your account.

But remember, eServices now has a feature that allows your provider eServices administrator to unlock accounts. Your provider administrator can unlock users and additional provider administrators from the administrator screen.