FÅ EN HELHETSBILD AV DINA KUNDERCONFERENCE 17 OKTOBER 2013

ULF MAGNUSSON, CO FOUNDER AND CEO ITERA SWEDEN

Volume - Velocity - VarietyStorlek - Hastighet - Variation

INVESTOR PRESESENTATION

Få en helhetsbild av dina kunder

• Har ni en samlad helhetsbild över era kunder, eller består den av flera pusselbitar med data spridd över olika system, källor och silos?

• Kan företagets olika funktioner få en samlad bild av kunderna i ett gränssnitt?

• När detta fungerar tas steget mot en bättre kunddialog, nöjdare kunder, ökad försäljning samt en effektivare organisation.

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INVESTOR PRESESENTATION

Tre kundmöten på ett företag - ett vanligt scenario

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Kundservice

Fakturaservice

Försäljning

INVESTOR PRESESENTATION

Tre strukturerade system för stöd av varje process

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Kundservice

Fakturaservice

Försäljning

INVESTOR PRESESENTATION 2013 / 5

Kundservice

Fakturaservice

Försäljning

Lösningar:

Tre strukturerade system - in i ett gemensamt strukturerat system?

INVESTOR PRESESENTATION 2013 / 6

KundserviceFakturaserviceFörsäljning

Tre strukturerade system – behandla dessa som ostrukturerat BigData

Big data Analyticss

Försäljning Kundservice Fakturaservice

Highly relevant, secure &personalized results

Access all sources or individual source

Refinements based on metadata

Dynamic categorization

Narrow down results set

Information Navigation, Discovery & Insight Through One InterfaceLive link here

Setup alert to notify change

Identify topical experts

Tag results

Rate results

Comment results

Store & share results

360o View Applications with Data Explorer App Builder

Powerful, easy-to-deploy application framework to create 360o view apps to support specific activities such as customer support & sales enablement

Changes the information access paradigm by proactively pushing relevant information to each user based on roles, context, and current activities

Combines structured & unstructured info to enable organizations to contextually view customers, products, projects, services etc

Post comments in real time for larger audience to view

Create shared spaces for project-level collaboration

Push information through a portlet or i-widget to show the most recent information about a specific topic

Fast time to value, rapid deployments from PoCs to production in 4-12 weeks

Purpose-built application to solve a specific information-centric business challenge

Account view Contact view

Product view Search07/04/20238

INVESTOR PRESESENTATION

Itera vision: Making a difference. Always

• A Nordic communication and technology company– Bringing better solutions to life for

people.

• Nordic customers through strong business intimacy– Headquarter in Oslo– 5 regional offices

• Full service solutions with seamless nearshoring– Full range of services, from strategy &

insight to managed services including operations.

– Enhanced value with blended rates

• Great people– Enthusiastic and motivated

employees that really want to make a difference

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