for more information : phone our office on 01452 413641 access our web site on . co.uk . co.uk...

For more information :

Phone our office on 01452 413641

Access our web site on www.qualitysouthwest.co.uk

Access IIPUK web site on www.iipuk.co.uk

New choices in Investors in People





What’s different ?

• One Investors in People framework (previously the Standard and Profile)

• A more customer focussed, tailored approach

• Focus on development, improvement and progression

“The new choices approach gives customers

flexibility and choice in how to use the combined framework as appropriate,

customised to and focussing on their unique business objectives and measures and helps to facilitate the ongoing development of their

business”





The Investors in People Framework

• Employee involvement• Internal communication• Consultation• Continuous improvement

culture

• Recognition• Reward inc benefits• Peer recognition• Celebration of success

Plan

DoReview

Business strategy

Learning &

development

strategy

Leadership & management

strategy

People management

strategy

Managem

ent

effectiveness

Invo

lvem

ent

&

emp

ow

erm

ent

Learn

ing &

devel

opmen

t Reco

gn

ition

&

reward

Performance measurement

Continuous improvement • WLB

• R&S• Equality & diversity• Organisation design• Feedback culture• Performance

improvement focus

• Business planning • Strategy development• Social responsibility• Vision and values• KPIs • Learning & development

planning• Learning styles• Continuous learning

• Leadership and management capabilities

• Development and performance management of managers

• Management effectiveness• Inspirational leadership• Team working and knowledge

sharing• Career guidance• Coaching

• Induction• Learning & development

activity• Personal development• Mentoring

• Evaluation of impact of learning & development

• Performance improvement

• Measurement and reporting of return on investment on people strategies

• Continuous improvement• Self review & external review• Feedback methods & measures• Internal & external benchmarking





Usage and Recognition

The new choices approach applies whether or not the client chooses to go beyond the core Standard (level 1)

The integrity and strong brand of the core IIP Standard remains intact. The core Standard remains the foundation of being a good performing business

Organisations will still have to meet the Standard to achieve recognition as an Investor in People





Investors in People……new

choices now and the future • Approach is available now if clients want to

use this way of working

• Local roll out - March 2009

• National Public Launch - May 2009

• Additional Recognition - different levels of public recognition – currently in development - likely Autumn 2009





Business Benefits of Investors in People

• Organisations perform better when their employees have clear goals and are supported by HR practices

• Adopting IiP sets up a chain of impact leading to improved financial performance.

• The more an organisation embraces IIP, the better the impact will be on its financial performance.

• IiP organisations are more likely to have :– high levels of products and service innovation– high levels of trust, commitment and cooperation

among their employees.

• IiP organisations are more likely to achieve organisational goals and meet their strategic objectives.

• Cranfield School of Management (2008), Impact of Investors in People on People Management Practices and Firm Performance





Business Benefits of Investors in People

In the latest research with IiP recognisedorganisations:

• 85% say there are clear measurable results from achieving the Standard

• 75% say the Standard helps to raise skill levels

• 65% say the Standard improves customer service

• 65% say it helps to attract new customers

• 50% say the Standard improves productivity

• 79% of employers agree that Investors in People ‘helps all types of organisations adapt to change and growth’





Investors in People Supports

Change Management

“Investors in People is a particularly useful framework for businesses undergoing significant or rapid changes” CBI Research 2008

“IiP has effectively kept me in business after a difficultperiod. It's made me more disciplined in the way I manage people…. in training & development ….communication…motivating and rewarding staff. The whole process has made us much more equipped for the challenges that lie ahead.”

Havills (Retail)





Investors in People Supports

Change Management“Four years ago the business was heavily in debt. Staff turnover was high and turnover was 20% ofthe 2007 figure.

The impressive changes in this businessesfortunes are based on gaining control of financesand adopting Investors in People.

As a result of these actions, the business is nowdebt free with a loyal team of staff and increasingturnover.”

Kelray Building Maintenance





Provenbottom line

impact

B. Reduces cost and wastage through

focussing people

development on realising ambitions

C. Delivers improved skill

levels and flexibilities to

realise ambitions

A. Embeds Strong Change

culture and leadership to

realise ambitions

D. Increases commitment, effort

and resultsby matching people

development to realise ambitions

F. Maintaining IIP status

keeps challengingand reaping

rewards

E. Improved competitive

edge, reputationAnd

performance

The Value of Investors in People in Times of Change (COI

Research 2008)





Investors in People Enhances

Culture and Leadership‘It has helped us to look more closely at leadershipand management issues, at communication andat how we can go on to be even more successful.’ BCOP

“Investors in People sums up our company in a single phrase. We pride ourselves on a happy, dedicatedand knowledgeable staff that works together toprovide a service that is respected. [Directors]encourage every one to express their ideas forimproving the business - we get a considerableamount of feedback from staff.” Badham Pharmacy

“Investing in our people keeps staff motivated andenthusiastic,” Peter Hickman Hairdressing





Investors in People Reduces Costs and Improves

Profitability

”Investors in People boosts performance in manufacturing, as measured by productivity and profitability” EEF Study (2006)

“As a result of working with Investors in People, Prudential experienced a 33% rise in pre-taxprofits” Prudential

“Not only has Investors in People had a great motivational effect on all of our team, it's enabled us to react to a challenging and changing market.Largely because of the good practices of Investors in People, we've been able to increase both our efficiency and turnover.” Euro Office Equipment





Investors in People Improves Skill Levels & Staff Flexibility

“As a result of IIP we’ve not been affected by the recession at all, in fact we’ve never been as busy. Because our staff are now better trainedand flexible we are getting more work and delivering high quality results, as a result we geta lot of repeat business”Rabbit Construction

[Through IiP] management have promoted crossteam working, which is vital if we are to operateto full capacity….through internal awarenessschemes where staff learn more about thewider work of Eden. Staff commented: “We had a trial day to give us experience in other areas.That gave me a better understanding of thewhole site.” The Eden Project





Investors in People ImprovesCommitment & Results

73% of Investors in People organisations believe that Investors in People leads to increased productivity

“You can't achieve our kind of growthunless you develop and nurture yourteam. They are everything to us. Our expectations are high and we equip ourpeople to deliver.” Broadley Speaking

“Before working with Investors in People, Lyreco was a loss-making company, but the changes it has made to the way we do business has been so successful, that after four years, sales turnover has quadrupled” Lyreco UK Ltd





Investors in People Enhances

Competitive Edge & Reputation

Being an Investor in People is a very goodmarketing tool for us and has often been clincherof the deal. Clients know they will get consistencyand quality of service……. plus we have had lowabsenteeism, and staff turnover” All Clean Ltd

“Because of CMCs reputation based on IIP andother quality marks we have got more clients. OurUSP is our reputation for quality based on aworkforce that is well trained and understandswhat we are as a company trying to achieve” CMC

“As well as giving us happy and motivated employees, Investors in People has also given usan edge in the market place” Premier Kitchens





Investors in People Gives Businesses

Ongoing Challenge and Rewards

71% of Investors in People organisations feel that working towards and maintaining the Investors inPeople accreditation has a positive impact on

theirbusiness

71% of Investors in People organisations feel that Investors in People continuously challenges organisations to improve

CBI 2008





Investors in People Helps Businesses Manage Through Recession

• Effective development of people in line with business ambitions is central to managing change, growth & competitive edge.

• In times of economic uncertainty organisations face tough decisions e.g. business refocus, rationalisation, restructuring, innovating, and re-engineering the skills base.

• The Investors in People Standard has become the UK’s premier business improvement tool because it is proven to deliver step changes needed through people during times of change.

IES 2008.






• For employers seeking to maintain profitable growth during slowdown, there is now compelling independent evidence that holistic people management pays.

• Organisations adopting a comprehensive approach to people development perform better than those without, i.e. higher gross profits, profit margins & productivity.

• Just a ten percent increase in investment secures an increase in gross profit per employee of over £1500 pa

IES 2008.






For organisations to thrive during challenging times, the IIP framework is proven to be central to:

• Embedding a strong change / innovation culture• Developing leadership skills• Reducing costs and wastage through focussing people development where there is the best ROI• Improving skills levels and flexibilities • Matching people development to business goals• Increased staff commitment and retention • Reduction in recruitment costs • Improvement in competitive edge, reputation and• performance

Realising Business Ambitions through times of change COI 2008





The Benefits of the New Choices Approach

“We had almost come to the end of the road with IIP but New Choices means it is right back at the heart of our business strategy and will remain so indefinitely” Care Solutions

“For smaller businesses such as ours the stretchprovided by New Choices in Leadership and Peoplemanagement both aligned with and supported our overall policies” Walker Thomson Accountants

“The option to stretch our approach to business planning beyond the Investors in People Standard using New Choices has ensured that we have an approach to business strategy which has given us theconfidence and tools to drive business growth andenable us to stay ahead of our competitors” Hire Association Europe





The Benefits of the New Choices Approach

“It has been our best Investors in People experienceyet. It has proved to be an excellent motivator andhas really helped us to concentrate our minds onlines of leadership, on how we deal with things andon how we feed up to managers and leaders.” BCOP

“I am pleased IIP has changed - it gave real purposeTo the assessment process and I can use it as a

real business measure now” Abbey Hotel

'(The report is) more user friendly and client focused,

and had clear links with the main objectives of thecompany” Network Telecom (UK) Ltd





New Choices Approach Client Case Studies

• Care : Care Choices

• Accountancy : Walker Thomson Accountants and Registered Auditors

• Trade Association : Hire Association Europe

• Charity : BCOP

• Tourism : The Abbey Hotel and Headland Hotel, Newquay

• Electronics – Network Telecom UK





New Choices ApproachAssessment / Review Process

Implementation / Continuous improvement

Report and Improvement

Planning

Recognition Panel(first recognition

only)

Annual Contact Evidence Gathering

Judgement & Feedback

Assessment Planning





IIP SW Assessment and Review

Packages Assessment and Review Packages Include :• Planning meeting • On site assessment• Initial feedback (at end of on site)• Written Report linked to business goals• Continuous Improvement Plan and Meeting • Annual update and progress review by

assessor • Client Network Club• Subsidised Workshops – Introduction to IIP;

New Choices; Preparing for Assessment or Review; In company programmes

• Support with celebration, use of logo and branding and PR

QSW subsided rates (20% subsidy on national recommended rate)





IIP SW Advice and Assessment

PackagesAdvice and Assessment Packages

• 4 days advice plus assessment package

10-15%* subsidy on QSW subsidised rate

30-33%”subsidy on recommended national rate

*dependent on organisation size





Support for Clients On the IIPUK Web Site

• Free Business Health Check • Business Issues Scoping Tool (linked to the

combined framework)• Profile Self Check / Diagnostic• IIP Interactive Web Based Support • Case Studies• Downloads

Through QSW

• Advice on New Choices and any framework topic

• IIP Survey Tool – cost effective staff surveys• Web Site Case Studies and Information

for more information : phone our office on 01452 413641 access our web site on . co.uk . co.uk...

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