1.

2.

Frankfinn Institute

of

Air Hostess Training

(Adyar)

Learners name: P. Jithendar Kumar.

Accessors name: J. Lalitha.

Date: 10/02/2010

3. DifferentoutletsinaHotel

The different outlets in a hotel are:

Coffee shops.

Banquets.

Room services.

Discotheque.

Bar.

Pub.

Restaurants (specialty and Multi-cuisine)

4.

Definition of a Coffee shop..

A coffee shop is a small restaurantwhere drinks (Hot and cold) and snacks are sold.

Definition of Banquet halls..

A function hall or banquet hall is a room for the purpose of hosting a party, banquet, reception, or other social event.

Definition of Room services..

A department of ahotelthat provides service to a guest in his hotel room, by providing him foods and drinks.

Definition of Discotheque..

A discotheque is a public dance hall, for dancing on a popular music.

5.

Definition of Bar..

A room or establishment where alcoholic drinks are served over a counter or a counter where you can obtain food or drink.

Definition of a pub..

A Pub is a place of business where alcoholic beverages are sold and drunk.

Definition of Restaurants..(specialty)

A specialty restaurant is a restaurant which sells only one kind of food to the customers. (E.g. South Indian specialty restaurants)

Definition of Restaurants..(Multi- cuisine)

A Multi- cuisine restaurant is a restaurant which sells different kinds of foods to the customers. (E.g. Italian, French, Indian Multi- cuisine restaurants)

6. Outlets, where, project was done

Self- service,

Coffee shop, and

Room service.

7. Self- service outlets

Outlet 1.

KFC Restaurant.

Outlet 2.

Dominos pizza.

Outlet 3.

Pizza Hut.

Outlet 4.

Marry Brown.

8. Feedback form of Kfc restaurant 9. Kfc restaurant feedback form 1 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes 10. Kfc restaurant feedback form 2 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes 11. Kfc restaurant feedback form 3 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes 12. Kfc restaurant feedback form 4 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes 13. Feedback form of Dominospizza 14. Dominos pizza feedback form 1 PoorAverage Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes 15. Dominos pizza feedback form 2 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes 16. Dominos pizza feedback form 3 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes 17. Dominos pizza -- feedback form 4 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes 18.

Feedback form of pizza- hut

19. Pizza- hut feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 20. Pizza- hut feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 21. Pizza- hut feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 22. Pizza0 hut feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 23.

Feedback form of marry brown

24. Marry brown feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 25. Marry brown feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 26. Marry brown feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 27. Marry brown feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 28. Self- service outlets bar diagram 29. Coffee shopoutlet

Name of the outlet:

Mocha (Adyar),

Mocha (Nungambakkam), and

Mocha (Greams road).

30. Feedback form of mocha (Adyar) 31. Mocha(Adyar)-- feedback form 1 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 32. Mocha(Adyar) feedback form 2 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 33. Mocha(Adyar) feedback form 3 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 34. mocha(Adyar) feedback form 4 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 35. Feedback form of mocha(Nungambakkam) 36. Mocha(Nungambakkam) feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 37. Mocha(Nungambakkam) feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 38. Mocha(Nungambakkam) feedback form 3 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 39. Mocha(Nungambakkam) feedback form 4 Poor Average Good Excellent Service Yes Hygiene yes Ambiance Yes Quantity Yes Quality Yes 40. Feedback form of mocha (Greams road) 41. Mocha(Greams road) feedback form 1 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 42. Mocha(Greams road) feedback form 2 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 43. Mocha(Greams road) feedback form 3 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 44. Mocha(Greams road) feedback form 4 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 45. Coffee shop outlets bar diagram 46. Room serviceoutlet

Name of the hotel :

GRT Grand

savera

residency towers

47.

Feedbackformof Grt GrandHotel

48. Grt grand feedback form 1 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 49. Grt grand feedback form 2PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 50. Grt grand feedback form 3 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 51. Grt grand feedback form 4 PoorAverage Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 52.

Feedback form of savera hotel

53. Savera hotel feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 54. Savera hotel feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 55. Savera hotel feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 56. savera hotel feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 57.

Feedback form of residency towers

58. Residency towers feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 59. Residency towers feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 60. Residency towers feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 61. Residency towers feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes 62. Room service outlets bar diagram 63. Acknowledgement

I would like to express my heart filled gratitude to all those who gave me

the possibility to complete this assignment. It includes:

Frankfinn Institute of Air Hostess Training.

Centre head: Mrs. Anne Dalal.

Our Faculty: Mrs. J. Lalitha.

My Family.

And at last all those who directly or indirectly helped me in completingthis assignment.

64.