front office solution proposal brief
DESCRIPTION
A presentation made for a hypothetical case provided as the task for a Managerial Communication Presentation exercise in Indian Institute of Management, BangaloreTRANSCRIPT
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Front Office SolutionProposal Brief
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Contents
• What is the situation?
• What is our solution?
• Why go with our solution?
• What are others doing?
• What is our proposed platform?
• Why us?
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Spend 100 to ₹delight and
retain a current customer
Spend between 5000-10000 to ₹win back the
customers you lost
Which to choose?
Spend between 500-1000 to ₹
acquire a new customer
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“Without loyalty, generating growth is like filling a bath tub with the drain open”
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Implement training processes to fill gaps identified by CRM
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Property Management
Sales and Catering
Management
Customer Relationship Management
Central Reservation Management
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Pre Training Engagement
Training Engagement
Post Training Engagement Fun & Interesting
Based on Principles of Adult Learning
Real & Practical
Implementable Ideas
Highly customized Solutions
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