Group formation
• Forming• Storming• Norming• Performing
Goals, Climate, Tasks
• Clear goals• Mission statement• Deviation = failure
Important team elements
• Clear roles and accountabilities
• Effective communication• Monitoring individual
performance• Objective/factual data
Climate
• Emotional undertone• Emotional intelligence
Roles
• Task roles• Maintenance roles• Self-centered roles
Leadership skills
• Peer skills• Leadership skills• Conflict resolution skills• Information processing
skills
Leadership skills
• Unstructured decision-making skills
• Resource allocation skills• Entrepreneurial skills• Introspection skills
Video Activity
• Define roles• Define leaders• Goals, climate, tasks
Decision making in groups
• Brainstorming• Nominal group technique
Health Care Teams
• Ethics committee• Quality circles• Self-help groups• Focus groups
Role Conflict
• Clinician versus administrator
• Role congruence• Role ambiguity• Span of control• Decentralization
Bureaucracy
• Rules and regulations• Differentiation vs
integration
Case Study
• “Mr. Pawelski”• What went wrong?• What are the communication
issues?
Boundary Spanning
• Communicating with stakeholders
• Marketing, PR, Government relations
• Common among departments