Mining Group Gold

Team Dynamics

Stages of Team Development

FormingStormingNormingPerforming

Forming StageExcitementAnxietyTestingDependenceTrust

Storming StageResistance to different approachesSharp attitude changesCompetitiveness and defensivenessTension and disunity

Norming StageIncreased satisfactionDeveloping trust and respectGiving feedback to othersSharing responsibilitiesMaking decisions

Performing StageHigh level of interactionIncreased performanceMembers comfortable with each otherConfident and optimistic

Team Member RolesTASK dynamics and task roles ask:

“What?” and “Why?”

PROCESS dynamics and process roles ask:“How?”

Task RolesInformation giverInformation seekerInitiatorOpinion giverElaboratorConsensus seekerClarifierStandard setterRepresentative

Process RolesEncouragingGatekeepingListeningHarmonizingYieldingAcceptingSupporting

Communication Process

Encodes DecodesMessage

Communication BarriersFactsFeelingsValuesOpinions

Overcoming Communication BarriersSeek first to understandSeek then to confirmSeek then to be understood

FeedbackGiving it Getting it

Be specific Get the details

Be descriptive Resist the urge to defend

Be timely Use the feedback

Be regular

Causes of Team Conflict – Differences

PersonalityValuesPerspectiveGoalsCulture

Conflict Strategy – CompetitionWhen quick action is necessaryWhen unpopular actions must be implementedWhen you know you’re rightWhen options are not possible

Conflict Strategy – CollaborationWhen you can’t compromiseWhen you’re learningWhen you need to merge different viewsWhen you want to gain commitmentWhen you want to improve relationships

Conflict Strategy - AvoidanceWhen a more important issue is pressingWhen you need to let people cool downWhen you need more informationWhen others can resolve the conflict more effectively

Conflict Strategy - AccommodationWhen you find that you’re wrongWhen issues are more important to others

Conflict Strategy – CompromiseWhen opponents are committed to different endsWhen you want to achieve temporary settlements to complex issuesWhen you want a solution quickly

Steps to Managing Team ConflictSet goalsConsider optionsRemove barriersMake agreements

Decision Making StrategyClarify purposeEstablish criteriaGenerate optionsCompare optionsIdentify risksRank risksMake the decision

How will we make decisions?Decision by authorityDecision by minorityDecision by majorityDecision by consensusDecision by unanimity

Problem Solving StrategyDefine the problemIdentify the future stateIdentify driving and constraining forcesAnalyze forcesIdentify measures of successDevelop plan of actionImplementFollow - up

Self-Authorized Team Leadership - Assumptions

All team members practice some degree of self-authorized leadership.Self-authorized leadership is applicable to all team members.Not all team members are effective self-authorized leaders.Self-authorized leadership can be developed.