gxs industry case study slides

GXS Industry Case Study SlidesGXS Industry Case Study Slides

| © 2013 GXS, Inc.

Automotive

| © 2013 GXS, Inc.

European Automotive OEMCustomer Case Study – GXS Managed Services

Business Issues• This company was divested from their parent company in early 2008

• They had a requirement to establish their own B2B infrastructure

• Following divestiture they needed to maintain continuity of

operations and on going management of their global suppliers

Business Benefits Obtained

• Chose GXS for its future proof B2B solutions, global capabilities and

many EDI suppliers were already connected to GXS Trading Grid

• Provides a flexible and scalable solution to allow for future growth

• B2B environment can be integrated to an ERP system at a later date

Solution Deployed• GXS Managed Services was deployed to allow this company to

outsource the management of its entire B2B environment

• GXS managed the on-boarding of over 1000 EDI suppliers in North

America and Europe and provide mediation between global standards

• Platform has been extended to support a new engine plant

This company is one of the world’s leading manufacturers of luxury, sports and off road vehicles. They manufacture their vehicles at multiple sites across the UK and have plants in India and a joint venture operation in China. They have revenues of nearly $16billion and have 25,000 employees around the world.

Company Overview

| © 2013 GXS, Inc.

European Automotive OEMCustomer Case Study – GXS Trading Grid Messaging Service

Business Issues• This company wanted to improve the control, visibility and efficiency

of the global supply chain supporting their manufacturing operations

• Established a project called CORAIL to streamline communications

and logistics information across their network of global plants

Business Benefits Obtained• Helps to simplify the on-boarding of trading partners in any region of

the world and offers mediation between any communication protocol

• Improves visibility into their global logistics operations and ensures

that production critical messages are delivered on time

Solution Deployed• GXS Trading Messaging Service was deployed to consolidate all

global trading partner communications on to a single EDI platform.

• TGMS will become the global communications standard for their

CORAIL project & Managed Services will be used to monitor critical

messages eg ASNs, in order to support Just-In-Time production

This company is the second largest car manufacturer in Europe. They operate a number of joint venture partnerships with other automotive OEMs. They have revenues of nearly $80billion and have 117,000 employees supporting manufacturing operations in Europe, Brazil, China and Russia.

Company Overview

| © 2013 GXS, Inc.

Japanese Automotive OEMCustomer Case Study – GXS Managed Services

Business Issues• Needed to improve global B2B processes and ensure that Trading

Partner on-boarding around the world was as seamless as possible.

• Internal IT resources were mainly focused on developing and rolling

out proprietary communications software for each customer


• Internal IT resources could be freed up to deliver other IT projects

• Achieved much tighter integration with trading partners in Europe

without making any additional investments in headcount or software

Solution Deployed• GXS Managed Services was deployed to help on-board trading

partners within their EMEA operations

• As many of their trading partners were already using GXS Trading

Grid, they were able to enlarge their global B2B platform effortlessly

• Extended their Managed Services platform in 2010 to provide

improved global visibility of vehicle shipments and inventory levels

This Japanese OEM is a leading manufacturer and distributor of cars. Their cars are manufactured in multiple countries and are sold in more than 170 countries around the world. They have revenues of nearly $20billion and have nearly 31,000 employees and have 6 plants around the world.

Company Overview

| © 2013 GXS, Inc.

European/Chinese Joint Venture OEMCustomer Case Study – GXS Managed Services

Business Issues• JV needed to import components from their French partner

• With no internal EDI experience, they needed to implement a B2B

infrastructure to allow for the exchange of forecast and order

information with their component suppliers in France

Business Benefits Obtained• New B2B platform allows the exchange of EDI information with any

trading partner, anywhere in the world

• Local on the ground and language support in China allows this

company to address any support issues with ease

Solution Deployed• Implemented GXS Managed Services to look after the deployment of

a B2B infrastructure that could manage EDI transactions between the

JV, French OEM and their European based logistics partner

• Provides full integration to their Oracle based ERP ESB R12 platform

• GXS Bizconnect software provides connectivity via FTP based VPN

Joint venture between Chinese domestic OEM and French OEM. The joint venture was formed in late 2010 and is based in South West China. The new company represents the largest automotive JV in China. They will focus on introducing the French company’s luxury car model line into China.

Company Overview

| © 2013 GXS, Inc.

North American Tier 1 Auto SupplierCustomer Case Study – GXS Managed Services


• 95% reduction in personnel across their global EDI support team

• Allowed the development of a new order processing system which

was based on a common B2B platform, allowing all global functions

and partners to be seamlessly integrated together

Solution Deployed• GXS Managed Services was deployed to implement over 600 maps

and provide global connectivity to over 3000 trading partners

• Full integration with SAP to allow publication of SAP IDOCs

• Provision of Program Managers to co-ordinate the expected 150

change requests per quarter

This Tier 1 Automotive supplier is one of the largest in the industry they supply all the major OEMs around the world. They have $16billion in revenue and have nearly 147,000 employees across 150 manufacturing sites, 53 customer centers and 33 technical centers across 38 countries.

Business Issues• Needed to reduce operational costs across their global business due

to divestiture and competing in a tough economic environment

• Wanted to fully integrate their B2B platform to a new e-payments

solution and an ERP system which was being deployed globally

Company Overview

| © 2013 GXS, Inc.

Australian Aftermarket Parts RetailerCustomer Case Study – GXS Managed Services

Business Issues• They needed to find a cost effective way to manage their ever

expanding supply chain and product offerings

• They wanted all documents to be transmitted electronically across

their supply chain


• Automate extensive manual based processes and provide a means

for all suppliers to trade with them electronically

• Visibility across the supply chain has improved, and provides a more

“efficient, growth driver instead of a resource drain”

Solution Deployed• GXS Managed Services and GXS Intelligent Web Forms are used to

manage the on boarding of over 700 suppliers

• Integration with their SAP environment allows them to transmit

purchase orders and other forms of IDOC documents. The IDOCs are

then translated to XML for transmission to Chinese shipping agents

This company is a non franchised retailer of national and own brand automotive products. They operate 200 retail stores in Australia and New Zealand, offering nearly 10,000 products. They have nearly 700 suppliers and they also contract ten agents in China representing 300 factories.

Company Overview

| © 2013 GXS, Inc.

European Tyre ManufacturerCustomer Case Study – GXS Managed Services


• GXS provides the single point of contact to this company’s external

trading partner community

• Provided a future proof and scalable B2B platform that will support

their business operations anywhere in the world

Solution Deployed• GXS Managed Services has been deployed to support their EMEA

operations with a view to moving North America, South America and

ASPAC on to the same platform in the near future

• Active Invoice with Compliance and Active Intelligence have been

deployed to improve their procure to pay processes

This company is one of the world’s leading suppliers of tyres. They supply tyres to a range of industries including automotive, aerospace and construction equipment. This company has nearly 115,000 employees, net sales of $28billion and operates across 69 production facilities in 18 countries.

Business Issues• Their global B2B environment contained numerous B2B platforms

with limited integration with backend office systems

• Under pressure to support their customers anywhere in the world

• Need to onboard suppliers more quickly without disrupting their

existing business processes

Company Overview

| © 2013 GXS, Inc.

European Tyre ManufacturerCustomer Case Study – GXS Active Intelligence


• Increased accuracy of invoices entering Oracle has led to a

significant reduction cost and time associated with manual rework

• Oracle and downstream business systems are able to operate much

more efficiently due to cleaner information entering the system

Solution Deployed• GXS Active Intelligence solution was implemented to help improve

the accuracy of inbound invoices

• Helped to establish an ‘ERP Firewall’ around their ERP applications

and all incoming invoices are now checked against pre-defined

business rule templates to help improve document accuracy

This company is one of the world’s leading suppliers of tyres. They supply tyres to a range of industries including automotive, aerospace and construction equipment. This company has nearly 115,000 employees, net sales of $28billion and operates across 69 production facilities in 18 countries.

Business Issues• Needed to improve quality of invoices entering their Oracle based

ERP environment

• Too much time was being spent checking and reworking invoices

from external suppliers before they could be processed in their ERP

Company Overview

| © 2013 GXS, Inc.

European Lighting ManufacturerCustomer Case Study – GXS Trading Grid Messaging Service

Business Issues• Needed to work with many different customers around the world in

both established and emerging markets

• Undertaking a project to streamline and centralise their IT resources

so that they could reduce on-going support and maintenance costs


• Provides the flexibility and scalability to help consolidate their global

EDI infrastructure on to one common platform

• Significant reduction in costs to manage their EDI platform and

improved global ‘follow the sun’ support

Solution Deployed• Trading Grid Messaging Service was deployed to help provide

connectivity to trading partners both inside and outside of Europe

• Provides global interoperability and mediation between any

document format and communications , helps to simplify the on-

boarding process for trading partners in emerging markets

This company is one of the world’s largest suppliers of automotive lighting systems. This company is one of the top 50 automotive parts suppliers in the world and one of the largest industrial companies in Germany. This company has over 23,000 employees and 70 manufacturing plants.

Company Overview

| © 2013 GXS, Inc.

European Steel ManufacturerCustomer Case Study – GXS Managed Services

Business Issues• After numerous acquisitions over the past few years, needed to

consolidate a number of B2B platforms on to a single B2B platform

• Wanted to provide better connectivity to trading partners all around

the world, especially in emerging markets such as China


• This company realised significant benefits by switching off their

legacy EDI platform and moving to a fully managed environment

• They were able to offer higher customer satisfaction levels through

improved global connectivity to their key customers

Solution Deployed• GXS Managed Services was deployed to allow this company to

switch off their in-house, mainframe based EDI system

• The solution involved the creation of 100 core maps, 600 clone maps

and the on-boarding of 400 trading partners with 100 of these

connected via OFTP

This company is the largest steel producer in the world. This company operates in more than 60 countries and has 245,000 employees. In 2012 they had global revenues of nearly $84.2billion. They produced nearly 10% of the world’s crude steel output and supply sheet steel to many of the world’s automotive OEMs

Company Overview

| © 2013 GXS, Inc.

High Tech

| © 2013 GXS, Inc.

Japanese Consumer Electronics CompanyCustomer Case Study – GXS Managed Services

Business Issues• This company had developed their own VAN called TGVAN to support

their extensive global and domestic operations in Japan

• The infrastructure was becoming out dated quickly and was

supported by a large internal team of networking and IT specialists

• TGVAN was becoming expensive to maintain and lacked the flexibility

to expand quickly into new emerging markets such as Brazil


• GXS Managed Services has provided this company with a fully

scalable and flexible B2B platform to support their future operations

• GXS will be able to offer support for all regional and industry specific

B2B standards around the world

Solution Deployed• GXS Managed Services was chosen as the new B2B platform to

support both their domestic and global operations

• GXS will be helping this company to move from a largely in-house

development culture to a future proof cloud based B2B platform

This company is one of the world’s leading providers of consumer electronic devices, home appliances, electronic components and industrial infrastructure systems. This company generates $70billion in revenue and has nearly 206,000 employees around the world.

Company Overview

| © 2013 GXS, Inc.

ASPAC Semi-Conductor ManufacturerCustomer Case Study – GXS Managed Services

Business Issues• Develop and drive strategic B2B programs to achieve optimum

supply chain performance

• Reduce operational costs through improved process efficiency

• Make it easier for them to do business with their global customers


• GXS Managed Services provides a completely outsourced solution to

support their global operations

• Provides any to any document and communications mediation

• Offers a flexible and scalable platform to support future growth

Solution Deployed• GXS Managed Services was deployed to provide a single cloud based

integration infrastructure to connect with their global trading partners

• GXS provides on-boarding/community management services as well

as offering support for high tech industry standards such as

RosettaNet and EIAJ

This company is one of the world’s leading semi-conductor device manufacturers. They have 40,000 end customers and 6,500 products across the industrial, wireless comms and automotive electronics markets.With 4,800 employees, this company had net revenues of $2.36Billion in 2012.

Company Overview

| © 2013 GXS, Inc.

North American Computer ManufacturerCustomer Case Study – GXS Managed Services

Business Issues• Increased consumer demand put pressure on their build to order

process, needed to on board new original design manufacturers

• Needed to greatly expand their global retail partner network

• Transaction volumes were estimated to double over time, required to

support more than 300 transaction types with limited internal staff


• Cloud B2B solution allows this company to scale services such as

TP on-boarding, order processing, shipment tracking, invoice

delivery to meet demand without increasing resources.

• On-boarding of new TPs was reduced from months to days

Solution Deployed• GXS Managed Services was deployed to support the processing of

five million transactions per day across 2000 partners in 30 countries

• Consolidated 3 legacy systems, decommissioned more than 200

servers, 20 supply chain software solutions , 20 datacentre racks, 10

databases and eliminated 6TB server based storage.

One of the world’s largest computer manufacturers. They supply both the enterprise and general consumer markets. The company has over $57 billion in revenue and over 108,000 employees. Most of their manufacturing is conducted by outside contract manufacturers located at many different plants around the world.

Company Overview

| © 2013 GXS, Inc.

North American Computer ManufacturerCustomer Case Study – GXS Managed Services

Business Issues• Needed to improve the efficiency of their repair/field despatch process

• Global Siebel based help desk receives over 120k service requests a

day through email, web, chat and phone based systems.

• 20% of all service requests required some form of B2B interaction, this

includes orchestrating service tickets, logistics providers, parts and

service providers for onsite repairs. 2-4 hour service window.


• Introduced standardised approach to managing repair requests

• Real-time visibility of on-hand parts inventory across providers

• Near 100% automation of service despatch transactions through use of

highly available B2B platform, also helps avoid SLA misses

Solution Deployed• GXS Managed Services deployed to establish a single platform that

would form the basis of a service parts dispatch gateway solution

• Provides three way integration between customer service centre, third

party logistics providers and external service/repair providers

One of the world’s largest computer manufacturers. They supply both the enterprise and general consumer markets. The company has over $57 billion in revenue and over 108,000 employees. Most of their manufacturing is conducted by outside contract manufacturers located at many different plants around the world.

Company Overview

| © 2013 GXS, Inc.

Chinese Television ManufacturerCustomer Case Study – GXS Managed Services

Business Issues• Following divestiture from their parent company they were given a

six month transition period to establish their own B2B environment

• They had to find a way of establishing the new B2B environment

without impacting their business, GXS was the incumbent VAN

provider


• New maps were implemented in a relatively short time period which

minimised any disruption to their business and associated trading

partner community

• New B2B environment was delivered within the agreed transition

period and more importantly to budget

Solution Deployed• GXS Managed Services to provide support for nearly 350 maps. One

third were transitioned from the former company, another third were

moved and modified and the final third were completely re-written

• Provided implementation support for the roll out across 11 countries

and supported their RosettaNet based transaction requirements

This company was formally part of a large electronics manufacturer, they were divested in 2005. The divested operation went on to form a joint venture with a Chinese television manufacturer. Headquartered in Guangdong, China, this company had $11.2billion in 2012 and has 50,000 employees.

Company Overview

| © 2013 GXS, Inc.

Japanese Consumer Electronics CompanyCustomer Case Study – GXS Managed Services

Business Issues• Needed to replace outdated in-house B2B network and consolidate all

B2B traffic across multiple VAN providers onto one global platform

• 90% of their trading partners are located in Japan but they need a

more flexible solution to support growth outside their home market

Business Benefits Obtained• GXS were able to provide a more reliable and highly available

platform to replace their legacy in-house B2B environment

• Improved global coverage and the ability to improve their governance

processes relating to both IT and B2B infrastructures

• Significant cost reduction relating to management of B2B

infrastructure

Solution Deployed• GXS Community Management solutions were used to move their

domestic suppliers across to a GXS Managed Services platform

• GXS now supports this company across 15 different countries and

their entire European operation is also managed by GXS. GXS also

managed the B2B integration to their SAP based ERP platform

This Japanese company is one of the world’s leading manufacturers of consumer electronics devices with a presence in all major markets. They manufacture a range of products including digital cameras, video projectors and TVs etc. They have revenues of $75.8billion and have nearly 300,000 employees worldwide.

Company Overview

| © 2013 GXS, Inc.

North American Equipment ManufacturerCustomer Case Study – GXS Managed Services

Business Issues• Following divestiture this company had to establish their own B2B

infrastructure as quickly as possible

• They needed to support a diverse range of customer and supplier

requirements, they wanted to expand their global reach and capability

Business Benefits Obtained• Provided a means to on-board and automate business transactions

with their ASPAC based trading partners

• New highly available B2B infrastructure helped to streamline

business processes and eliminate many manual processes

• Provided a seamless ERP/B2B Integration platform

Solution Deployed• GXS Managed Services was deployed to help implement a B2B

infrastructure to support their EDI and RossettaNet Transactions

• GXS managed the integration with their Oracle 11i ERP system

• GXS managed the on-boarding process for global trading partners

This company was formally part of one of the world’s leading computer OEMs. They were divested from the parent company in 1999. This company is now one of the world’s leading manufacturers of electronic measuring devices and associated equipment. They had 2012 revenues of $6.8billion and have 20,500 employees.

Company Overview

| © 2013 GXS, Inc.

North American Printer ManufacturerCustomer Case Study – GXS Trading Grid® for Excel

Business Issues• Numerous trading partners around the world and they were looking

for a way to automate 100% of their supplier processes

• Looking to provide a simple way to exchange business documents

electronically with suppliers, logistics partners and retailers

Business Benefits Obtained• Provided 100% enablement, especially with their trading partners

located in ASPAC who have very limited ICT and B2B skills

• Information now flows much more quickly across their enterprise and

there was a significant reduction in data entry related errors

• ASNs are delivered as EDI ASNs which in turn provided improved

visibility of global shipments

Solution Deployed• GXS Trading Grid for Excel was deployed to simplify and automate

the exchange of EDI related documents with their trading partners

• GXS creates and hosts all document templates online thus ensuring

that all trading partners have access to the latest business templates

This company is one of the world’s leading providers of printing and office equipment solutions. Operating across all major markets around the world they had 2012 revenues of $3.8B and 13,200 employees, 73% of which are based outside North America. This company also acts as an OEM to other companies such as Dell & IBM.

Company Overview

| © 2013 GXS, Inc.

North American Semi-Conductor Manuf.Customer Case Study – GXS Managed Services

Business Issues• The company was keen to find a way to differentiate itself in what is

regarded as a highly commoditised market

• Needed to find a way of improving the ease, quality, speed and

processing costs of its business transactions

• Needed to simplify connectivity with their global customers who on

average used three different types of connectivity


• The company now manages just one interface to their new B2B

platform rather than having to connect individually to 500 different TPs

• Provides a fully scalable platform which helps them adjust their B2B

environment to meet the needs of the business

Solution Deployed• GXS Managed Services was deployed to mediate between the company

and its trading partners using traditional EDI and RosettaNet

• The new platform helped to simplify on-boarding of new trading

partners and to proactively check transactions for potential errors

This company is one of the world’s leading providers of power semiconductor devices. Originally a divestiture from Motorola, this company now maintains a portfolio of more than 15,000 devices from their HQ in Phoenix, Arizona. They have revenues of nearly $2.9billion in 2012 and have more than 19,000 employees around the world.

Company Overview

| © 2013 GXS, Inc.

European Semi-Conductor ManufacturerCustomer Case Study – GXS Trading Grid Messaging Service

Business Issues• This company’s main business challenge is linked to the cyclical

nature of the semi-conductor industry where a business cycle can

last between three to five years

• Needed to manage inventory levels whilst maintaining service levels

and keeping control of all related costs. Needed to ensure B2B

stability during each business cycle.


• GXS provides a single, stable and secure B2B platform to allow this

company to work with their global network of trading partners

• B2B has allowed this company to optimise and improve manual

business processes

Solution Deployed• GXS Trading Grid Messaging Service was deployed to on-board over

500 trading partners and ensure that 99% of EDI traffic was running

across this new platform

• The volume of data being exchanged varies between 200MB and

350MB each month.

This company is one of the leading semiconductor suppliers to the automotive sector. Headquartered near Munich in Germany, this company operates in all the major markets around the world. This company has 28 R&D locations, with more than 26,000 employees and 2012 revenues of nearly $5.3billion.

Company Overview

| © 2013 GXS, Inc.

Manufacturing

| © 2013 GXS, Inc.

European Industrial Equipment Manuf.Customer Case Study – GXS Managed Services

Business Issues• Extensive mergers and acquisitions had seen the need to consolidate

numerous EDI platforms and back office business systems

• Needed to improve end to end visibility and tracking of business

transactions and support for multiple languages/document types


• Provided scalable, flexible resource to support this company’s global

B2B activities across multiple countries, supporting many standards

• Support for ASNs and e-Invoicing helped to improve visibility of

transactions and payment to its suppliers around the world

Solution Deployed• GXS Managed Services was deployed to help consolidate multiple

EDI platforms on to one, seamless global B2B platform

• GXS provided full integration to a new Oracle based Transport

Management System and SAP based ERP environments

• GXS managed the global on-boarding of existing and new suppliers

This company is one of the world’s largest producers of construction and agricultural equipment. Formed from a merger of several large industrial companies, this company has 33,800 employees, operating across 170 dealers and 37 manufacturing plants around the world. In 2012 they had just over $20billion in revenue.

Company Overview

| © 2013 GXS, Inc.

European Home Appliance ManufacturerCustomer Case Study – GXS Trading Grid Messaging Service

Business Issues• This company was already a GXS customer but numerous

acquisitions had led to a need to consolidate multiple EDI platforms

• Their goal was to try and consolidate all EDI platforms on to a single

platform that could be used across their European operations


• Consolidation onto GXS Trading Grid has led to improved

performance, efficiency and cost savings for all business transactions

• The new B2B environment offers a flexible platform that allows this

company to onboard new trading partners in regions such as Eastern

Europe, in a much shorter time than before

Solution Deployed• GXS Trading Grid Messaging Service was deployed to consolidate

multiple, ‘national’ based, EDI platforms on to one common platform

• New platform is used to send orders, invoices and delivery notes to

their retailers, online stores and catalogue companies. Estimated that

the new platform exchanges in excess of 100,000 documents a year

This European based company manufactures over 15million home appliances each year.The company has 17,000 employees working across 17 production facilities across Europe and China. They also have 24 commercial branches. The company sells products across three main brands.

Company Overview

| © 2013 GXS, Inc.

Japanese Engine ManufacturerCustomer Case Study – GXS Active Logistics

Business Issues• Needed to improve customer satisfaction levels amongst their

network of 26 overseas dealers and end users

• They lacked the ability to track precise delivery of parts which

prevented the company from executing customer supply schedules


• Solution was implemented very quickly due to number of existing

pre-configured connections to logistics and shipping providers

• As a result, parts are now shipped to dealers in a timely manner,

leading to improved customer satisfaction in a short period of time

Solution Deployed• This company deployed GXS Active Logistics to gain real time

insights into global logistics operations from Japan to their dealers

• GXS were chosen due to three specific criteria, global reach,

extensive access to a network of logistics providers and EDI

expertise. GXS was the only vendor to meet all of these criteria

This company is one of the world’s leading producers of industrial engines for agricultural equipment, marine products, energy systems and construction equipment. They have 3,300 employees and export their engines all over the world from their HQ based in Osaka, Japan.

Company Overview

| © 2013 GXS, Inc.

European CPG CompanyCustomer Case Study – GXS Managed Services

Business Issues• This company had extensive global expansion plans and they had to

find a way to consolidate numerous EDI gateways

• At the same time they had to manage the global roll out of a new SAP

implementation and had limited resources to undertake both projects

Business Benefits Obtained• This company has undertaken an extensive consolidation exercise

and this has led to a significant cost reduction across their business

• Outsourcing the management of their B2B infrastructure allowed thiscompany’s internal IT resources to focus on their global SAP roll out

Solution Deployed• GXS proposed a holistic solution based on Managed Services with

trading partner connectivity supported by TGMS (AS2 and OFTP)

• GXS manages the worldwide EDI business transactions for this

company’s global network of automotive and retail based trading

partners

This company is made up of a number of manufacturing companies and are active in three strategic areas: home care, personal care, and adhesives/sealants/surface treatment. Based in Germany, this company has revenues of $20billion and has 47,800 employees across multiple locations around the world.

Company Overview

| © 2013 GXS, Inc.

European Chocolate ManufacturerCustomer Case Study – GXS Managed Services

Business Issues• This company was divested in 2007 for $850 million and is now

owned by one of Turkey’s largest consumer products goods

manufacturers

• Shared their former owner’s B2B systems for a period of time,

however financial penalties were imposed after an agreed date


• Map consolidation project helped to significantly reduce the

complexity of their global B2B environment

• GXS Managed Services enables this company to provide much better

support to their global network of trading partners

• Improved support for global B2B standards allows this company to

work with customers anywhere in the world

Solution Deployed• GXS Managed Services was deployed to help consolidate 150 maps

down to 55 new maps

• Their new B2B environment provided support for 100 trading partners

across 80 countries around the world

This company has grown to become one of the world’s leading producers of quality Belgium chocolates. Their chocolates are distributed in over 80 countries around the world, with over 600 boutiques in North America alone. This company has annual revenues of around $600 million a year.

Company Overview

| © 2013 GXS, Inc.

North American Energy CompanyCustomer Case Study – GXS Managed Services & Active Logistics

Business Issues• Needed to automate paper based business transactions

• Logistics data was of poor quality and there was no process in place to

integrate to feed logistics information into their TMS

• This company was not able to use all functionality of its Transport

Management System, no LKPI, no tracking of 3PLs and limited visibility


• Removed extensive amounts of paper and automated many different

business processes across their business

• Improved accuracy of logistics information entering TMS and DQM

tools improved speed, accuracy and quality of data

One of the world’s leading suppliers of power generation and energy delivery technologies. They have installed 10,000 gas, 5,500 wind and 3,600 hydro turbines across 120 countries of the world. Group company has 82,000 employees and saw revenues of $37billion in 2010

Company Overview

Solution Deployed

• GXS Managed Services looks after their global EDI infrastructure

• Allowed the automation of key business documents eg POs, ASNs and

invoices. Also processes forecast documents with their supply base

• GXS Active Logistics was deployed to monitor inbound shipments and

monitoring performance of 3PL carriers

| © 2013 GXS, Inc.

German 3PL ProviderCustomer Case Study – GXS Enterprise Gateway

Business Issues• Needed to improve visibility of B2B transactions flowing across their

global supply chain

• Requirement to upgrade their core B2B platform to transform from a

technical infrastructure in to a global visibility engine


• Customer satisfaction and transaction visibility levels have

significantly improved since they upgraded their B2B platform

• GXS Trading Grid offers a scalable, future proof environment so as

business needs change, their B2B platform can be modified

accordingly.

Solution Deployed• GXS Enterprise Gateway and GXS Trading Grid are used to manage 50

million transactions per month

• This company uses the new platform to monitor end to end key

performance indicators. Offer an SLA of 120 seconds for EDI

messages to be acknowledged, if longer then customers can switch

providers

This company is one of the largest logistics companies in the world, having 275,000 employees working across 220 countries.Owned by the German company Deutsche Post,this company operates under four specialised divisions, Express, Global Freight Forwarding, Supply Chain and mail related services.

Company Overview

| © 2013 GXS, Inc.

International Mailing CompanyCustomer Case Study – GXS Managed Services

Business Issues• Needed to improve global trading partner connectivity

• Wanted to speed up the delivery payments between postal services

and provide electronic confirmation of delivery of postal bags

• Needed a platform that would integrate with their new RFID system


• Using GXS Trading Grid, this company is now able to expand their

service to any country around the world

• GXS effectively insulates this company from the various B2B

technologies and protocols used around the world

Solution Deployed• This company’s trading partners are connected to GXS Trading Grid to

provide global connectivity

• GXS Trading Grid processes 40,000 RFID and tracking messages per

day for this company , rising to a peak of 80,000 messages a day

during Xmas

• GXS Trading Grid tracks 35million mail bags and mail trays each year

This company was established in 1989 to promote cooperation and interoperability between mail service providers around the world. This company helps to develop best practices and communication technologies to define the strategic direction of the global postal industry.

Company Overview

| © 2013 GXS, Inc.

European Airline Catering ProviderCustomer Case Study – GXS Managed Services & IWF

Business Issues• Needed to implement electronic trading with key suppliers & retailers

• This company had limited internal EDI resources to undertake project

• Needed to implement B2B tools to allow their smallest trading partners

to be able to exchange documents electronically with them


• GXS Managed Services provided key B2B resources to allow an

entirely new B2B infrastructure to be established

• IWF allowed this company to implement a quick to deploy, easy to

maintain, web form based electronic trading platform

Solution Deployed• GXS Managed Services was deployed to manage on-boarding and

connectivity requirements for global trading partners

• Many trading partners were on-boarded to GXS Trading Grid, a number

of direct and AS2 internet based connections were also set up

• GXS Intelligent Web Forms was deployed to allow the exchange of B2B

information via web forms with their smallest trading partners

This company is one of the world’s leading providers of catering services to the airline industry. They operate a number of direct and joint venture catering operations at major airports around the world. This company had $3.4billion in revenue in 2012 and has over 30,000 employees around the world.

Company Overview

| © 2013 GXS, Inc.

Entertainment & Communications Provider Customer Case Study – GXS Active Community

Business Issues• In 2010 this company embarked on a 100% paperless program to

boost productivity and increase visibility into their supply chain

• They work with over 100,000 vendors and relied on phone calls and

exchange of emails to try and keep contact information up to date


• Enables vendors to do self-service information management without

providing vendor access to their Oracle system

• Significant reductions in vendor management costs and on-boarding

time with improved management of compliance related issues

Solution Deployed• GXS Active Community was deployed to assist with this company’s

vendor registration process, which averaged 100 vendors per day

• Registration information is now automatically fed into Oracle and

regulatory documents are now submitted as part of the enrolment

process

This company is one of the world’s leading providers of entertainment, information and communications products and services. It is the largest cable company and third largest telephone provider in the US. Headquartered in Philadelphia, this company has revenues of $63billion and nearly 129,000 global employees.

Company Overview

| © 2013 GXS, Inc.

Multi-National RetailerCustomer Case Study – GXS Active Community

Business Issues• Struggling to manage day to day mass communications with their

thousands of global trading partners

• Needed to streamline and automate the on-boarding and registering

of new suppliers which had traditionally taken between 30 to 60 days


• Provided a 50% reduction in supplier on-boarding times and offered a

holistic view of all supplier related information

• Provides a simple way to send out mass communications as well as

obtain full traceability of all supplier related interactions

Solution Deployed• GXS Active Community was deployed to help improve this company’s

supplier on-boarding process during the implementation of a new

procure to pay system

• The company uploaded their existing supplier database to the new

platform and GXS’s on-boarding team helped to acquire missing data

This retailer is a UK based multinational grocery and general merchandise retailer. The company has over 530,000 employees and stores across 12 countries with annual revenues of nearly $65billion. They have over 3,100 stores operating across six different types of outlet, from small shops to large super markets.

Company Overview

| © 2013 GXS, Inc.

Distributor of Medical SuppliesCustomer Case Study – GXS Active Community

Business Issues

• Constant challenge to on-board new suppliers and improve day to

day communication/collaboration with their trading partners

• Needed to constantly improve productivity and introduce automation

solutions that could contribute towards increased profitability

Business Benefits Obtained• Following deployment, data accuracy was improved by 98% and the

company could communicate to multiple contacts in seconds

• Centralised approach to managing contact information allows 3,000

of their contacts to maintain their own information directly. The

solution offers secure document sharing & full traceability of comms

Solution Deployed• GXS Active Community was deployed following the acquisition of

another business which highlighted the need for rapid on-boarding

• The solution was deployed across several internal departments to

provide a centralised approach to managing supplier information

This Fortune 500 company is a leading provider of distribution and supply chain management services to healthcare providers and suppliers of medical and surgical products. With revenues of $7billion and 4,600 employees this company serve 4,500 healthcare customers through 55 distribution centres in the US.

Company Overview

| © 2013 GXS, Inc.

Leading Global BankCustomer Case Study – GXS Active Community

Business Issues

• Following a recent acquisition this bank had to migrate 10,000

treasury management customers across to their own infrastructure

• Information about clients was held in many disparate business

systems and had to be transferred within a very tight timeframe

Business Benefits Obtained• Phased migration helped to improve client satisfaction whilst

ensuring implementation errors were eliminated and client

communications streamlined

• Cloud based nature of the platform helped to remove the technical

complexity of onboarding so many clients in a short timeframe

Solution Deployed• GXS Active Community was deployed to help identify and validate the

clients and relevant services to be migrated across

• Comprehensive migration plan was invoked to move ‘waves’ of

clients across based on service usage and geography

This company is one of the leading banks in the world with 900 branches serving more than seven million customers. The bank has made many acquisitions over the last few years, primarily focussing on financial institutions in North America. The bank has revenues of $14billion and has nearly 50,000 employees.

Company Overview