hcm 114 - the science of ob: management, leadership and organization success
DESCRIPTION
Orhganizational Behavior: MANAGEMENT, LEADERSHIP AND ORGANIZATION SUCCESSTRANSCRIPT
MANAGEMENT, LEADERSHIP AND ORGANIZATION
SUCCESS
Presence of Individual differences based on gender, race / ethnicity, age, able-bodiedness, ethical & religious beliefs etc...
WORKFORCE DIVERSITY
Multiculturalism is an attribute of organizations. It emphasizes pluralism, and genuine respect for diversity and individual differences.
MULTICULTURALISM
A key element in any organization that embraces multiculturalism is inclusivity (or Inclusion): the degree to which the culture embraces diversity & is open to anyone who can perform a job, regardless of their diversity attributes.
MULTICULTURALISM
REMEMBER THE VIDEO WE SAW ABOUT MANAGER VS LEADER?
MANAGEMENT AND LEADERSHIP IN
ORGANIZATIONS?
Being a manager is a unique challenge with responsibilities that link closely with the field of organizational behavior. Managers must help other people get important things done in timely, high-quality, & personally satisfying ways.
MANAGEMENT AND LEADERSHIP IN
ORGANIZATIONS?
In modern work environment, this is accomplished essentially through helping and supporting than through traditional notions of directing and controlling.
MANAGEMENT AND LEADERSHIP IN
ORGANIZATIONS?
The word manager is increasingly being replaced by in conversations by such terms as coordinator, coach or team leader…
MANAGEMENT AND LEADERSHIP IN
ORGANIZATIONS?
Manager is someone whose job it is to directly support the work efforts of others.
Effective manager: Focuses attention on 2 key outcomes that are important to OB: task performance and job satisfaction.
MANAGEMENT AND LEADERSHIP IN
ORGANIZATIONS?
Managers should be held accountable for both results:
Task performance & Job satisfaction.
MANAGEMENT AND LEADERSHIP IN
ORGANIZATIONS?
Task performance: Quality & quantity of produced products or services by 1 individual, team, or work unit, or the whole organization. Job satisfaction: Indicates how people feel about their work and the work setting.
MANAGEMENT AND LEADERSHIP
The generic management process:
• Planning• Organizing• Leading • Controlling
MANAGEMENT AND LEADERSHIP
POLC
Planning – defining goals, setting specific performance objectives, and identifying the actions needed to achieve them.
MANAGEMENT AND LEADERSHIP
Organizing – creating work structures and systems, and arranging resources to accomplish the goals and objectives.
MANAGEMENT AND LEADERSHIP
Leading – instilling enthusiasm by connecting with others, motivating them to work hard, and maintaining good interpersonal relations.
MANAGEMENT AND LEADERSHIP
Controlling – ensuring that things go well by monitoring performance and taking corrective action as necessary.
MANAGEMENT AND LEADERSHIP
MANAGEMENT AND LEADERSHIP
POLC
MIN
TZ
BER
G’S
10
RO
LES
OF
EFFEC
TIV
E
MA
NA
GER
S
Managerial skills and competencies
Skill: An ability to translate knowledge into action that results in a desired performance.
MANAGEMENT AND LEADERSHIP
Technical skill: Ability to perform special tasks.
Human skill: Ability to work well with people.
Conceptual skill: Ability to analyze & solve complex problems.
MANAGEMENT AND LEADERSHIP
Emotional intelligence Ability to understand and manage emotions both personally and in relationships with others.
MANAGEMENT AND LEADERSHIP
As Managers & team leaders must develop, maintain & work well with a different people, both inside & outside the organization, Human skills in emotional intelligence & interpersonal relationships are essential to managerial success.
MANAGEMENT AND LEADERSHIP
This can be done through task networks, social networks or career networks. This, in turn, helps with building social capital.
Social capital: The capacity to get things done due to relationships with other people.
MANAGEMENT AND LEADERSHIP
Self-awareness – ability to understand your moods and emotions.Self-regulation – ability to think before acting and control bad impulses.Motivation – ability to work hard and persevere.
MANAGEMENT AND LEADERSHIP
Empathy – ability to understand the emotions of others.Social skill – ability to gain rapport with others and build good relationships.
MANAGEMENT AND LEADERSHIP
Ethical Management: includes ethics in decision-making.
• Immoral manager• Amoral manager• Moral manager >> Practices ethics
mindfulness.
MANAGEMENT AND LEADERSHIP
An immoral manager chooses to behave unethically. They don’t subscribe to any ethical principles. An opportunity may be exploited for purely personal or business gain.
MANAGEMENT AND LEADERSHIP
The amoral manager acts unethically at times but does so unintentionally. The manager fails to consider the ethics of a decision or behavior.
MANAGEMENT AND LEADERSHIP
ETHICS??
THE WINNER: The moral manager incorporates ethics principles & goals into his or her personal behavior. Ethical behavior is a goal, a standard, and even a matter of routine; ethical reasoning is part of every decision, not just an occasional afterthought
MANAGEMENT AND LEADERSHIP
Ethics mindfulness is an enriched awareness that causes one to behave with an ethical consciousness from one decision or behavioral event to another.
MANAGEMENT AND LEADERSHIP
MANAGEMENT AND LEADERSHIP
Today’s knowledge-based world places a great premium on learning. Learners will have the ability to keep pace and succeed in a high-tech, global, and constantly changing environment.
LEARNING IN OB
Learning: An enduring change in behavior that results from experience.Life-long learning: Continuous learning from day-to-day experiences.
LEARNING IN OB
Experience: found in work events, conversations with people, counseling & advice provided by mentors, training…
LEARNING IN OB
Individual differences attempts to identify wherebehavioral tendencies are similar and where they are different.
Capitalizing on differences requires an understanding of what they are and valuing the benefits they can offer.
What are individual differences and why are
they important?
HCM 114
By Dr. Khaled Ouanes Ph.D.E-mail: [email protected]
Twitter: @khaled_ouanes
TEXTBOOK - Copyright © John Wiley & Sons, Inc.