healthcare navigation for limited english proficiency (lep) groups
TRANSCRIPT
Healthcare Navigation for Limited English Proficiency (LEP) Groups
Pranay RanaPh.D. CandidateConsumer Education and Enrollment SpecialistSeptember 17, 2015
Topics to be Covered Today
• Who may fall under LEP category• Challenges with healthcare navigation• Problems and outcomes• Best practices• Available resources
Who May Fall Under LEP Category?
• Recent Immigrants• Refugees• Asylees• International Students• Other Legal Aliens (non-immigrant workers, visitors etc.)
Challenges
• New Law• Unfamiliar System• Technical Words/Concepts• No or low levels of understandings for
requirements and eligibility• No or limited knowledge on available resources• Educational materials not always available in
native language• Diverse immigration status within a family
Problems and Outcomes
• Lower levels of understanding• Problems with the application and
eligibility process• Restrictions from benefits• Choice of inconvenient coverage plan• Loss of coverage due to lack of ability to
follow up • Abuse by scammers and frauds
Best Practices
• Simplify educational materials (reading tone)• Assist in-person and have adequate time per appointment• Cross-verification of information using govt. issued I.D.s and
other documents• Use of interpreters/ volunteers (reach out to the community)• Provide an exit form to consumers
Continued…..
• Convenient sites for enrolment assistance (accessibility to service)
• Confirmation of convenient accessibility to coverage through for the potential plan
• Reach out to specific communities and local organizations for collaboration (eg. of on-site Medicaid caseworker)
• Provide appropriate post-enrollment services and information on where other help and resources can be accessed.
Resources
• localhelp.healthcare.gov• Marketplace phone line: 1-800-318-2596
– Open 24/7– Interpreters available for most international languages
• www.cms.gov• GHF resources– Enrollment Toolkit– GEAR
Thank you!
100 Edgewood Avenue, Suite 1015Atlanta, GA 30303Phone: 404-567-5016Fax: [email protected]
healthyfuturega.org
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