What we can learn from Indian companies

• Though SBI was the market leader in the Indian banking sector for years, 2006 it had been facing tough competition from private players due to a new emphasis on customer service and technological innovations.

• In order to gain competitiveness the Management introduced the 'Project Parivartan‘

(which means transformation/change)

Speech by the Chairman: Mr. Om Prakash Bhatt

© Doujak Corporate Development

Project Parivartan aimed at obtaining acceptance and commitment of employees for the change initiatives and explaining to them why change was necessary.

The key challenges were:

• Alignment of the top management: vision, common goal

• How to energize 200 000 people?

• Definition of a granular action plan

Speech by the Chairman: Mr. Om Prakash Bhatt

© Doujak Corporate Development

Key success points of the process:

• Successful turnaround based on existing values by using the pride of the employees about what the bank was and what it could be

• Demanding targets of market share: the goal was not only to decline but to gain market share

• Acceptance of pain points

• Iterative process with transfer of responsibility

• Linkage to Indian wisdom and traditions

Speech by the Chairman: Mr. Om Prakash Bhatt

© Doujak Corporate Development

An amazing success story

• Wherever you maybe staying in Mumbai, in which ever place you are having your work in the 16 million population city, you never ever fail to receive home food in time for lunch thanks to the network of "dabawallas" -tiffin-carriers.

• The dabawallas have existed for more then 100 years and arerecognized as the best case of network management in the world.

© Doujak Corporate Development

Speech by one of the owners of the dabawallas

• High quality and performance are optained by illiteral employees (who are all owners of the company) without any technical support.

• The dabawallas are an internationally recognized example of Indian perfection. They have been taken as leading example by many business gurus and even Prince Charles came along the way to Mumbai to meet them.

© Doujak Corporate Development

Speech by one of the owners of the dabawallas

The result of their work

• 0% Pollution

• 0% Investment

• 0% Technology

• 0% Disputes

• 99,99% performance (six sigma)

• 100% Customer satisfaction

© Doujak Corporate Development

One of the leading IT companies in and out of India

• Infosys Technologies Ltd. (NASDAQ: INFY) was started in 1981 by seven people with US$ 250. Today, we are a global leader in the "next generation" of IT and consulting with revenues of over US$ 4 billion.

• They have been voted the 'Most Admired Indian Company' in The Wall Street Journal Asia 200 for 10 years in a row since 2000.

• This is their office campus© Doujak Corporate Development

Building leadership pipeline by Girish Vaidya (Director –Infosys Leadership Institute)

• Infosys was also one of the sponsors of the GODS Summit and host on one of the conference days.

• The director of the Infosys Leadership Institute gave an insight on how they build their future leaders in development programs focusing on:

Strategic, change, talent, operational, relationship, network, content, transition, adversity and entrepreneurial Leadership

© Doujak Corporate Development