how dominos can benefit from cx cloud
DESCRIPTION
It will be user's wish to have a customize deal according to his requirements. To give this edge in the market, CX Cloud makes it possible.TRANSCRIPT
OBJECTIVES
• Dominos will be able to reduce table turn over.
• Customers will be able to avail customize deals
according to their past experiences.
• Customer’s experience will be enhanced on real time by
ordering before hand.
•Management will be able to take efficient business processes on real time.
• Administration will makeReal time decision making.
• Administration will identify trends in real-time.
Customer will be able to trace Rider’s location.
• Management will be able to reduce long term procedures of
marketing and research.
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TOUCH POINTS • Customer enters Dominos.
• Check-out the same redundant deals
• Customer may order a meal.
• Wait for his order until it gets ready.
• May faces miscommunication in terms of order placement.
• Customer leaves unsatisfied.
• Customer opts-out to provide feed back.
EPHLUX CX CLOUD
WHAT IS CX CLOUDCX Cloud brings different platforms together to provide effective and efficient real-time solutions.
Ephlux
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WHAT IS CX CLOUDONE SINGLE SOLUTION
It provides real-time solution.
Monitor results through
Dashboard.
Provides portability
Effective and cheap
Gives you on-hand access to your business.
• Customers will be able to avail customize deals according to their past
experiences.
• Administration will make
Real time decision making.
• Administration will identify
trends in real-time.
• Dominos will be able to reduce table turn over.
•Management will be able to take efficient business processes on real time.• Management will be
able to reduce long term procedures of marketing
and research.
Customer will be able to trace
Rider’s location.
Customer’s experience will
be enhanced on real time by
ordering before hand.
PLAN ONE:Customer passes by
Dominos outlet
Customer receives an instant pop-message
Customize deal offer for the customer according
to this choice
CX Cloud prompts the user’s interest on
past purchase behavior in order to
display relevant pizza suggestions & those
whose ingredients are their in the
inventory.
CRM
Inve
ntor
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CX CLOUD COMPONENTMobile Apps M-Commerce Social AppLocation Based Cloud Based
HOW DOMINOS CAN BENEFIT FROM CX CLOUD
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PLAN TWO:The Dominos App
Consist locations of the all the Dominos outlets
On-table feedback and order taking in order to
maintain record of user’s experience
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eliv
ery
CX Cloud prompts the kitchen to prepare the order, to the rider for delivery, and subtracts the ingredients from the database. Ki
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Order online using mobile app. Add-on feature: Trace your
orders location
CX CLOUD COMPONENTMobile Apps M-Commerce Social AppLocation Based Cloud Based
HOW DOMINOS CAN BENEFIT FROM CX CLOUD
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PLAN TWO: The Mobile AppOrder Placement and Feedback
HOW DOMINOS CAN BENEFIT FROM CX CLOUD
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HOW DOMINOS CAN BENEFIT FROM CX CLOUD
PLAN THREE:Monitor your outlets
activities
Real-time trends and sales
Offer real-time discounts and integrate to social
media.
CRM
Del
iver
y
CX Cloud gathers all the on going information and trends in real time using different dashboards. Ki
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Make decision on the spot. Reduce long term planning. Promote and
sale instantly
CX CLOUD COMPONENTMobile Apps M-Commerce Social AppLocation Based Cloud Based
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HOW DOMINOS CAN BENEFIT FROM CX CLOUD
PLAN FOUR:
Manage your facebook page through CX Cloud
Feed automatic replies on the bases
derived business model CR
MSo
cial
Med
ia
CX Cloud gathers all the on going information on social media website and replies them according to the set of procedures Ki
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anag
emen
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CX CLOUD COMPONENTMobile Apps M-Commerce Social AppLocation Based Cloud Based
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CUSTOMER JOURNEYHOW IT IS NOW
Customer goes to Dominos
Gets privileges on being a loyal
customer
OUTCOMES
• Gives more value to customer
• Streamlines inventory management system
• Helps accommodate more customers
• Makes the customer feel that Dominos values him
• Translates into customer loyalty & retention
Finds the place to dine in
The pizza is served there
and then
Deals are customized for each customer
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GET IN TOUCH
Noman ChandnaIdea Engineer
Noman. [email protected]
Danish HaroonIdea Engineer
www.ephluxinsights.com
Umair KhanChief Technology [email protected]