hr issues project

8/4/2019 HR Issues Project

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People are our greatest asset’ is a mantra thatcompanies have been chanting for years.

The different factors that HR departments deals with itor have problem with it in the company are as follows:

1. Motivation to adopt new technology changes.

2. Recruitment and training

3. Performance management4. Development

5. Compensation management

HUMAN RESOURCES MANAGEMENT ISSUES



The different duties that HR department do are asfollows:

1. Managing People

2. Motivating the Workforce3. Competency Development

4. Recruitment and Training

5. Work life Balance Factor

6. Attrition/Retention of the Talent Pool



Introduction to the Organization

The Automobile Division of Chowgule Industries Ltd. isengaged in the Vehicle Dealership business. It has thedealerships for

1. Maruti range of cars In Goa, Pune and Sangli.2. Swaraj Mazda Light Commercial vehicles in Goa. Maruti Dealership Chowgules have 3S – Sales, Service and Spares. dealerships

of Maruti vehicles in Goa, Pune and Sangli.

The sales volume of Maruti cars from Goa is around 4200 vehicles per year.

The workshop has 20 bays for servicing with an averagedaily service load of 50 to 60 vehicles.



Products & Services

The different Products of Maruti Suzuki in Goa are as follows:1. The company sells a wide range of Maruti Suzuki cars2. They also sell Maruti Genuine Accessories

Beside of these products, the company provides differentservices:1. Sales and Service2. Maruti Genuine Parts3. Maruti Finance

4. Maruti Insurance5. Maruti Driving School6. Maruti On Road Service7. Value Added Service8. Extended Warranty



Research Methodology Employee satisfaction has been defined as a function of

perceived performance and expectations. It is a persons’ feeling of pleasure or disappointment resulting from

comparing a products’ outcome to his/her expectations. The study is conducted with the following objectives:

1. To discover the various expectations that determines thesatisfaction level of employee.

2. To measure the satisfaction level of the employees, withrespect to the company.

3. To know the key areas leads to dissatisfaction of theemployees.



Primary Data was:

1. Sampling design

The criterion reserved was:

1. Panaji Branch of Maruti Suzuki Research design was:

1. Questionnaire

Data collection:1. The primary data for the study was collected with the

help of the research questionnaire designed.



Data analysis:

1. The data collected was analyzed and interpreted withthe help of charts and graphical forms for better

understanding. Secondary Data:

1. The data was successfully collected from varioussources like web sites, reference guide and otherreadymade materials.



Introduction to the Topic

Employees are often referred as the internal customersof the organization.

they play an extremely important role in shaping and

directing the organization’s productivity andachievement of the goals and overall success.

The following factors measure the satisfaction level of the employees:

1. Employee Relation with the management.2. Feedback.

3. communication



4. Team Work

5. Trust

6. Employee Career Development

7. Rewards, Recognitions

8. Employee benefits

9. Work culture and physical Environment

10. Training of Employees



ANALYSIS AND INTERPRETATION OF THE SURVEY

Employee Relation with the Management, Feedback and

Communication:

No Character Strongly

Agree

Agree Somewhat

Agree

Disagree Strongly

Disagree

1 Understanding of Department’s Goals and Priorities 29 14 5 2 0

2 Receiving of timely feedback 14 23 11 2 0

3 Receiving Honest Feedback 24 18 5 3 0

4 Supervisor is Approachable when needed 17 24 7 2 0

5 supervisor expresses an interest in my career 9 14 11 6 0

6 When changes are made in the company, the interests of the

employees are considered

11 20 14 5 0

7 The senior management team communicates how the company is

doing

18 20 8 4 0



Team work & Trust: No Character Strongly

Agree

Agree Somewhat

Agree

Disagree Strongly

Disagree

1 The company encourages teamwork 17 24 5 5 0

2 There is a high level of trust at the company 13 24 10 3 0

3 Work is fairly distributed in my work group 10 29 7 4 0



Career Development:


Agree

Agree Somewhat

Agree

Disagree Strongly

Disagree

1 I am satisfied with my job overall 15 23 7 5 0

2 There are clear performance standards

for my job

5 31 10 4 0

3 My job makes good use of my skills 3 20 9 4 0

4 would feel comfortable talking to my

supervisor about diversity issues

14 21 10 5 0



Rewards and Employee benefits:


Agree

Agree Somewhat

Agree

Disagree Strongly

Disagree

1 Employee benefits at the company are clearly

communicated

17 20 9 4 0

2 Employee benefits meet my needs 5 15 25 5 0

3 I am fairly paid for the work I do 13 21 10 6 0

4 There is a clear connection between how

effectively I work and how much I am paid

4 24 10 12 0

5 Employees are rewarded for innovative ideas 11 21 17 11 0

6 Employees are recognized for innovative

ideas

10 25 8 7 0



Work culture and Environment:


Agree

Agree Somewhat

Agree

Disagree Strongly

Disagree

1 I believe that my office is staffed adequately to

achieve our service goals

5 33 5 7 0

2 My supervisor permits flexible work schedules as

long as essential tasks and services are accomplished

10 27 10 3 0

3 My physical working conditions are good 8 27 11 4 0



Training of Employees:


Agree

Agree Somewhat

Agree

Disagree Strongly

Disagree

1 I receive adequate training for my current job

responsibilities

12

27 9 2 0

2 I receive cross-job training to develop my career in

other positions

10 24 10 6 0



What is the most important aspect of your job that influences your

decision to continue working here?

For this question I got different answers from different employees:

Most of them said that their job itself influences them to continue working with the company some them said they are happy withchallenging work, some said they are independent in individual decisionmaking and some said they are simply enjoying the job.

While some are happy with the management, colleagues and themanagement, a small number of the employees said that they areinfluenced by the salary paid to them.

Whereas a very small numbers said they are here, because of themotivation and care they receive from the management.



Employee Relation with the management,

Feedback and communication: Most of the employees come under the Moderate satisfied employees.

Some of the employees are high satisfied they have excellent relation with the Management and are given honest and timely feedback.

But small percentage of the employees are not happy with the relationthey have with their management because:

They say their supervisor is not fully interested in their career

Supervisor is not always approachable

They are not considered while changes are made in the company.

The management not always communicates with them that how wellthe company is running.



They say they don’t receive timely feedback. They are

given feedback on irregular basis.

They are considered at all when any changes being made

in the company.

They are never communicated how the company isrunning.

The possible reasons behind this could be that:

They may not be the key employees.

They company may not be willing to share some secretswith all the employees.

Their job won’t be of that importance.



Team work & Trust:

All the employees are happy and satisfied, that thecompany encourages and supports team work, whichis a key to their success.

But a few employees are less satisfied with the team work, the possible reason behind this could be:

1. Their job could be of individual nature.

2. The employees themselves may not interest to workin teams.



Trust is another important factor to be built in any company, 26% of the employees are highly agreed thatthere is a highly trust in the company, 48% are moderately agreed, but 20% say there is trust but not always, they areless satisfied with the Trust factor in the company, whereas16% of the employees say that there is no trust in thecompany, which is an important question arises, but the

following could be the possible reasons:1. These employees may not a good relation with their

supervisor.2. They maybe new comers to the company.3. The company may have trust on specific key employees. Fairly distribution is another factor leads to satisfaction of

the employees, 58% of the employees are moderately satisfied with the distribution of work in the company,

where as 8% are not happy with it.



Career Development:

A very important factor that leads to satisfaction of theemployees is their career development. Employees arelooking for the opportunities to develop their career,besides providing best services to the company.

Most of the employees are satisfied with their jobs, but8% are not satisfied with their jobs, they say they don’t have clear performance standards set for them, they aretrying best, but don’t know how much and how well we

delivered. But some says that they don’t feel comfortable, speaking

with their supervisor about their career.



Rewards & Employees benefits:

Some of the employees are satisfied with the rewards andbenefits they get from the company, they say

Benefits are clearly communicated with them

They are happy with their salary.

They are recognized and rewarded for their useful ideas.

But some of the employees are not satisfied with the benefitsand rewards, they say:

Their salary is low, and they are not fairly paid by the company.

Employee benefits don’t meet their needs

They are not rewarded or recognized for their innovative ideas.

But all the employees agree that there is a clear connection with the efforts delivered and the salary received



Work culture and Environment:

The company offers flexible work hours, most of theemployees are happy with them, employees getopportunities to grow professionally as well as

personally. All the employees are happy and satisfied with working

culture and the working environment provided tothem. They say:

1. The office is adequately staffed.2. They are permitted to flexible hours working.

3. And they are happy with the physical environment.



Training of Employees: All the employees receive enough training both for the

requirements of their current jobs as well as cross-jobtraining to develop their career in other positions.

But a small number of employees are not happy withthe training opportunities available to them, some saidthat they don’t receive enough training for theircurrent jobs, and some said that they don’t receive

cross-job training and are stuck to the present job only.



Observation They have good relation with their Management; their management isalways supportive to them.

They are happy with the communication and feedback they receive timely and honestly.

Employees are very happy for the facilities provided for their careerdevelopment.

Team Work is encouraged in the company and work is fairly distributedamong them

Employees have trust on their management and say the managementtrust them back

Rewards, Recognitions, Employee benefits are other factors they havebeen kept the employees happy.

Employees receive regular and cross-job training, which satisfy the needsof their current jobs.



Suggestions: Employees should be convinced to share their complaints with the

management or use complaint box to convey their complaints to themanagement.

A small number of the employees are not happy with their jobs; due to lackof clear job standards, the management should revise their job standards To

make them feel they do important work. Some of the employees look disappointed, they are not recognized, neither

rewarded for their innovative ideas, they management should consider this.

Some the employees are not happy with the supervision, they should beprovided a close and supportive supervision.

Some employees don’t receive timely feedback; the management shouldconsider all the employees to give them timely feedback.

Employee benefits should be clearly communicated with the employees, as

some of the employees say they are communicated upon benefits.



Thank You

hr issues project

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