human resource management
DESCRIPTION
This was a presentation done for my PMP training class based on Rita Mulcahy's PMP Exam Prep 7th edition Human Resource Management.TRANSCRIPT
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Human Resource Management
Prepared by Stephen Penn
September 29, 2012Information derived or quoted from Rita Mulcahy
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HR responsibilities increase as size of team increases
HR
Responsibilities
Project Team
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Human Resource Plan
Added
ManagedControlled
Released
Team Members
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Human Resource Management Process
CreateRewardSystem
ImproveTeam
Performance
TrackPerformance
Plan how to use people
Identifyteam
DefineRoles
Time & Effort
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9 Knowledge Areas
1. Integration Management
2. Scope Management
3. Time Management
4. Cost Management
5. Quality Management
6. Human Resource Management
7. Communications Management
8. Risk Management
9. Procurement Management
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Project Management Processes
• Develop HR Plan
• Acquire• Develop• Manage
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Project Sponsor/Initiator – provides financial resources
1. Has requirements
2. Spokesperson
3. Advocate
4. Gathers support
5. Gives authority
6. Protects project
7. Accepts Deliverables
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Stakeholders – involved in the project/influences project
1. Create project charter & scope
2. PM development plan
3. Approve project changes
4. Identify constraints
5. Identify Requirements
6. Risk Management
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Team – does the work
1. Creates WBS2. Decomposes WBS
to activities3. Does time & cost
estimates4. Risk Management5. Executes Plan6. Recommends
changes, including corrective activities
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Functional Managers – owns resources in a specific department
1. Assign individuals to team
2. Participate in planning
3. Provide subject matter expertise
4. Approve of Project Management Plan
5. Manage activities
6. Improve Staff Utilization
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Project Manager – Manages project to meet project objectives
1. In charge of project
2. Does not have to be an expert
3. Influences
4. Leads & Directs
5. Delivers Quality
6. Maintains Control
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HR Responsibilities for PMs – “They report to me”
1. Create a project team directory
2. Create project descriptions
3. Team member training
4. Develop HR plan5. Track performance6. Create recognition &
reward system
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Develop HR Plan
Enterprise Environmental Factors
Organizational ProcessAssets
Develop HR Plan
•Culture•Systems
•Lessons learned•Process, Procedures•Historical Info
•Planning•Work Packages•Activities•Skills•Report•Attend•Other work
Org Chart & Position Descriptions
•RAM•Org Breakdown•Resource Breakdown
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Staffing Management Plan
1. Staff Acquisition
2. Resource Calendars
3. Staff Release
4. Training
5. Recognition & Reward (Motivation & Gain Cooperation)
6. Compliance & Safety
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Acquire Project Team
Project Management Plan
Enterprise Environmental Factors
Organizational Process Assets
Acquire Project Team
1. Pre-assignment2. Negotiation3. Hiring4. Virtual Teams5. Risk of resources6. Halo Effect
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Organization Charts and Position Descriptions
RACI Chart (Responsible, Accountable, Consult, Inform)
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Organizational Breakdown Structure
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Organizational Breakdown Structure
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Resource Breakdown Structure
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Resource Histogram – level the resources/arrange for resources
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Develop Project Team
1. Decreased turnover
2. Improved knowledge & skills
3. Improved teamwork
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Project Manager Responsibilities
1. Leadership
2. Teamwork
3. Communication
4. Collaborative
5. Create Recognition & Rewards
6. Motivate
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Team Building
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
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Manage Project Team
1. Communication
2. Leadership
3. Issue Log
4. Completing Appraisals
5. Making good decisions
6. Actively resolving conflicts
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Manage Project Team
• Observation and Conversation
• Project Performance Appraisals
• Issue Log
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Powers of Project Manager
1. Formal – position
2. Reward – give
3. Penalty (Coercive)
4. Expert – Technical
5. Referent - Liked
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Management & Leadership Styles
Directing
Supportive
Coaching Consensus
Bureaucratic
Consultative-Autocratic
Delegating
Charismatic
Consultative
Facilitating
Influencing
Participative
Laissez Faire
Analytical
Driver
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Conflict Management
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7 Sources of Conflict
1. Schedules
2. Priorities
3. Resources
4. Technical opinions
5. Administrative Procedures
6. Cost
7. Personality
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Conflict Resolution Techniques
1. Confronting (Problem Solving)
2. Compromising – satisfaction to both
3. Withdrawal (Avoidance)
4. Smoothing
5. Collaborating
6. Forcing
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Problem Solving Method
1. Define real problem
2. Analyze problem
3. Identify solutions
4. Pick solution
5. Implement solution
6. Review & confirm problem solved
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HR Terms, Topics & Theories
Concept Definition
Expectancy Theory Employees remaining productive as they are rewarded for accomplishments
Arbitration Neutral 3rd party
Perquisites (Perks) Special rewards to select employees
Fringe Benefits Standard benefits such as profit sharing
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Motivation Theory “What do people really want?”
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Maslow’s Hierarchy of Needs
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David McClelland’s Theory of Needs
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Herzberg’s Theory
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Questions?
• Thank You
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