ibm retail store solutions presentation subtitle: 20pt arial regular, teal r045 | g182 | b179...

IBM Retail Store Solutions

© 2004 IBM Corporation

IBM Point-of-Sale Teleconference Series:July 20, 2004

Tammy Priest

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Agenda

Introduction and Marketing Update – Tammy Priest– Self Checkout Update

– Customer reference update

– Education date refresh

Kiosk Refresh – Melissa Fiutak

Printer Driver Update – Dave Stanhope

IRES Ordering Procedures – Mary Beth Morrison

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Self Checkout Update

BPs now enabled to sell Self Checkout In order to be able sell Self Checkout

– Complete the 2 education deliverables previously described

– Account Manager– Project Manager (must be completed within 60 days from

completion of Account Manager course)

– Once training is complete, BP is authorized to begin selling

– No longer a $10,000 integration fee as previously discussed

– Purchase of SCO unit is strongly recommended, but not required

For more information the announcement letter will be posted to the PartnerWorld web site – www.ibm.com/partnerworld > select “announcements”

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Customer References

Get a FREE admission to the 2005 Retail Store Solutions Education Conference

– Long Beach, CA, January 30 – February 2, 2005

– $900 USD Value

Be a featured Business Partner in our IBM newsletter to over 100 POS sales representatives

Submit a qualifying IBM point of sale (POS) product customer reference for one of your End Users

Complete an IBM Retail Store Solutions Win Report Form and IBM Retail Store Solutions Customer Reference Consent Form

Forms available from Cathy Wagner: [email protected]

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Education and Trainingwww.ibm.com/education/retail

RE4840C2 Operating System Preloads for the IBM SurePOS 500 (for customers)

RE4840P Operating System Preloads for the IBM SurePOS 500 (for IBMers and BPs)



Technical course on the Data Integration Facility (DIF) will be available in August

Store Integrator T3 video will be available in August



IBM Kiosk Model 153

July 2004

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What’s new?

System unit• Technology refresh based on the new SurePOS 500

Enclosure • Same look and feel

•Slight modification to accommodate new system unit

• One color - all iron grey

• No change to the height

• ½” deeper

• 3” wider

• Allows integration of an 8.5 x 11” thermal kiosk printer

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IBM Kiosk Model 153 Objectives Technology Currency

– Improved Infrared Touch Technology

– Faster Processor

– Better Memory Technology

– Dual Video Support

Investment Protection– Retail Hardened

– Spill Resistant– Design enables improved cooling of faster processors

– Flexible I/O choices

– Standard I/O Interfaces

Ease of Migration– Open Platform

– Application Compatibility

– Driver Compatibility

Attractive Integrated Design– New look and feel

– Enhanced Cable management

– Increased product flexibility

– Able to mount to wall, counter and enclosures

Priced Competitively

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IBM Kiosk Model 153 Enhancements

2.0GHz Intel Celeron processor

Upgrade to P4 2.4GHz available•Higher Cooling Requirements

•Three heat sourcesCPUDisk DrivePower Supply

Cooling Tunnel

Power Supply Air Flow

Power SupplyOutlet

CPU Air Flow

CPU Outlet

Disk Drive

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Infrared touch technology

•Benefits of IR TouchExcellent Image Quality

Higher contrast ratioLeast amount of glare

Extremely ReliableDrift-free, factory-only calibration Sealed against spills, dustMany Choices for Input Devices

FingertipLong FingernailsGloved FingerNon-Conductive StylusCredit Card

No force required

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Dual video capability

Expanded I/O connectivity

•Industry Standard Powered USB ports

•24V •12V

Ergonomic Cable / Port Area

Updated enclosure•Single-color •House all existing optional peripherals •Accommodates 8.5 x 11” thermal kiosk printers

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IBM Kiosk Model 153Model 153

Announce / GA July 27, 2004 / August 27, 2004

Processor Intel Celeron 2GHz (2.4GHz P4 via RPQ)

Display 15" Active Matrix / Dual Bulb

Resolution 1024x768

Touch Panel InfraRed

Video Memory 8, 16, 32 or 64 MB (UMA)

Hard Drive 40G+ (Ultra DMA 100)

Slots PC Card

Standard / MAX Memory

256MB / 2GB

Ports 10/100 Ethernet3 RS232 (RJ45), 1 RS232 (powered)

6 Standard PC USB, 1 12V Powered USB, 1 24V Powered USB

Headphone / microphoneExternal floppy

1 side, 1 back PS/2 keyboard / mouseS/VGA Video

1 Parallel

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IBM Kiosk Model 153 cont’d

Model 153

Options Compact FlashMSR

Omni-directional barcode scannerPrinters (SBCS & DBCS)

Enclosure (custom or off-the-shelf)Enclosure able to accommodate 8.5x11” thermal printer

Keyboard with trackballUPS

External floppy, CDROM

Software Support Microsoft Windows 2000Microsoft Windows XP (Professional Edition)

Microsoft Windows XP EmbeddedIBM Retail Environment for SuSE Linux

Warranty One year on-site

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IBM Kiosk Model 153

Hi

Hello

Hello

Hello

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EIP Scheduling

In-house (Raleigh lab) or remote port begins June 3rd

To get a copy of the EIP Checklist and to be scheduled for porting, please contact Belinda Whitaker-Gary

Phone: (919) 301-5251

Email: [email protected]

Please send your completed checklist back to Belinda to secure the date that you request

Note: scheduling is on a first come, first serve basis

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Core TechnologyLong life roadmap (5-7 years avail)

CPU: 2.0GHz Intel Celeron (P4 via RPQ) Memory: Support up to 2GB

Options for internal storage - HDD: Largest size to fit price point - Flash Drive: Largest size to support embedded applications

Peripherals: MSR, Scanner, Speakers, UPS, Keyboard, Kiosk printers

Warranty: 1 year on-site - Capability: Variable to 5 years

Open Systems Support:Windows: 2K, XP, XPeLinux: SuSE

Product AttributesInvestment ProtectionLong life stable platformMaximum flexibilityRetail optimized design: 1 PC card slot, multiple USB & RS232 ports, 2 memory slotsThin or Thick client supportFlexible form factor and configuration accommodates multiple peripherals and off-the-shelf or custom enclosures Complement of Business Partner applications availableRugged DesignSpill resistant, extra guardband design (temp, elevation, drop, electrical) Tamper-proof – only authorized personnel able to access control buttons and peripherals High availability – Integrated UPS optionLatched connectors, Cable management

Brand AttributesIBM Reliability & Quality - Retail Hardened for Mission CriticalInvestment ProtectionInnovative SolutionsIBM Service & Support World WideIBM Team total solutions - One stop shoppingLong term stability - 30 years of IBM Retail experience

Powerful, stylish kiosk technology designed for fast, convenient self-service in any environment

IBM Kiosk Customer Value Model (CVM)



Native Windows Drivers for IBM SureMark Printers

Dave Stanhope

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Offering Description

A Native Windows driver for SureMark Printers– Provides drop-in replacement of Epson printers

– Windows XP, 2000

– Supports both Single Station and Dual Station SureMarks

– SBCS, English only – DBCS work effort to be evaluated

– RS-232 & USB

– Printer is accessible via Windows Applications (Word, Explorer)

– Start menu accessible printer settings

– No-charge driver, available on web

– EIP program –

– contact Belinda Whitaker-Gary (919) 301-5251 [email protected]– Starts August 25, 2004

– GA – Oct 04, 2004

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Benefits

IBM has extended availability of SureMark Printers to retailers who prefer Applications that use Native Windows printer drivers

– Enables retailers to benefit from the High reliability, operational efficiencies, and worldwide availability of SureMark printers

– Enables retailers to install and maintain an integrated IBM solution, yielding many associated advantages

IBM is enabling BPs and Distributors to satisfy their customers’ preference for a full IBM solution

IBM is enabling T & T, Banking, and other sectors who require Native Win printer drivers, to benefit from the SureMark Printers’ reliability and low cost

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EIP Highlights

Who can participate ? – Worldwide Customers and IBM Channel partners who have POS solutions requiring

receipt printers supported by Native Windows drivers.

Where will the testing be done ? – Tests will be conducted by EIP participants at their own facilities

Who will supply the necessary hardware, applications, etc. ? – EIP participants will provide their own hardware, operating systems and applications

needed to complete testing – The IBM Loaner program is a possible alternate source for hardware

What will EIP test participants be asked to do ?– Provide Name, Title, Phone number, and street address of the EIP test coordinator – Ensure that printers are updated to the latest firmware level available on RSSolutions

website– Install and test the new printer drivers – Diagnose and communicate problems with assistance from IBM– Apply driver fixes via driver updates provided by IBM

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EIP Highlights

Who will provide technical problem resolution during testing ? – IBM Technical Marketing Support will coordinate problem resolution,

linking IBM developers and customers / partners performing the tests.

– Each IBM geography participating in the test will name at least one Technical Support representative.

What will EIP test participants receive from IBM ?– An email from IBM on or before August xx including links to the new

Native Windows Driver, Install shield, and user documentation for driver installation, IBM Tech Marketing support contact

Which Retail segments and geographies can use this solution ? – Potential customers exist in all retail segments and in all geographies.

When will the test begin and end ?– The test will commence when IBM distributes the driver to test participants

on or before August 25, 2004.

– The test will conclude no later than October 29, 2004

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Thank You



IBM Retail Environmentfor SUSE LINUX (IRES)

Mary Beth [email protected] Marketing ManagerRetail Store Solutions

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IRES Product Structure – i-listed PRPQ

Product Name PID PRPQ Number

High End Server 5799-RYL P85722

High End Server Maintenance 5799-RYP P85723

Low End Server 5799-RYN P85724

Low End Server Maintenance 5799-RYQ P85725

POS Client 5799-RYR P85726

POS Client Maintenance 5799-RYT P85727

IRES Product Information

Note that you must order the Software Maintenance (Registration Feature Code) to be entitled for support!

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Typical Enterprise Configuration for IRES

Build

System

Branch

Server

Admin

Server

Branch

Server

Branch

Server

Branch

Server

Branch

Server

Store 1 Store 2 Store 3 Store 4 Store 5

Wide

Area

Network

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Determine what IRES PIDs to order

Build Machine (enterprise): 1 High End ServerSingle Administration Server (enterprise): 1 High End ServerDual Admin Servers (enterprise): 1 High End AND 1 Low End Server

The Build Machine and the Admin Server can be combined on a single machineif required; in this case, only one High End Server should be ordered. However,we recommend that the Build Machine (potentially in a lab location) be separatefrom the production Admin Server which is responsible for serving the storesand managing the store Branch Servers and Clients.

Single Branch Server, 10 or fewer clients: 1 Low End ServerSingle Branch Server, more than 10 clients: 1 High End ServerDual Branch Servers, any number of clients: 1 High End AND 1 Low End ServerPOS Clients: As many POS Clients as needed

Standalone fat client scenario: As many POS Clients as needed,and 1 High End Server for BuildMachine

Bd

AS

BS

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IRES Ordering Steps

1. Get customer to sign Statement of Work for Support of IRES. THE SOW MUST BE SIGNED PRIOR TO THE IRES PRPQ REQUEST BEING APPROVED!!! NO EXCEPTIONS!!!

2. Fill out IRES Customer Information Form (word document) – contains information like customer name, customer number, ship-to address.

3. Submit copy of signed SOW (via fax) and a completed IRES Customer Information Form (via email) to Art Warner; Art’s fax number and email address are included on the IRES Customer Information Form.

4. Submit i-listed PRPQ Request via normal ordering systems. Don’t forget to include Software Maintenance PIDs in request!

5. Submit Special Bid as needed.

6. When approved, submit IRES PRPQ order for required numbers of High End Servers, Low End Servers, and POS Clients.

Remember to use the Sales Checklist as a handy reminder!!

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Statement of Work information

Note that there is a slightly different Statement of Work for Support of IRES for direct customers and for channel customers

For Direct CustomersSOW is an attachment to the IBM Customer Agreement

The ICA agreement number must be entered on the SOW when it is signed

The Client Rep is responsible for signing the SOW and including it in the transaction paperwork

For Channel CustomersThe SOW is an agreement between the customer and IBM – not the partner

SOW is an attachment to the “Agreement for Services Acquired from a Business Partner” (or equivalent agreement)

The Agreement number must be entered on the SOW when it is signed

The Partner is responsible for getting the customer to sign the SOW

The Partner’s IBM Contact / Sales Rep is responsible for signing the agreement on behalf of IBM

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For More Information

Documents posted for reference and usageSales Checklist

IRES Customer Information Form

SOW, and BP Agreement

These charts

For IBMersPosted on Marketing Repository

For PartnersPosted on Partnerworld for Developers

Don’t hesitate to contact us for help!Use PartnerLine to submit questions

Knowledgebase will be updated as well with FAQs

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THANK YOU!!

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