Brief for the position of

ICT Operations Manager

Putney High School, GDST

Contents

The School

The Role

How to Apply

Putney High School

One of the UK’s leading schools, Putney High School is a spirited, ambitious and innovative environment that nurtures talent and gives every

individual the opportunity to stand up and stand out. It is a warm, vibrant and down-to-earth community where pupils develop a love of learning.

They find their passions and achieve their ambitions in a wealth of areas from Arabic to a cappella, chemistry to cricket. Entrepreneurs and an

Orator in Residence join specialist global university advisors to enhance what is a truly 21st century education.

The school cultivates an open-mindedness and an openness to new ideas. It creates a culture of inspiration, innovation, energy and creativity. All

students have their own iPads from Year 4 upwards, and the school is a leader in the use of digital technology in education.

This year celebrating its 125th anniversary as one of the UK’s leading schools, Putney High School was voted one of the top ten London

Independent Schools in the influential Sunday Times Parent Power (November 2017).

Putney High School is part of the Girls’ Day School Trust, a charitable trust and leading group of independent girls’ schools, with over 4000 staff

and 20,000 students in 23 schools. As part of the GDST network, schools benefit from central fees collection, as well as HR, procurement, IT and

legal advice. There is also a large central estates department supporting and advising schools on building projects and maintenance. Members of

staff at all levels receive training, share best practice and participate in formal and informal networks across the schools. Further information on

Putney High School and The Girls’ Day School Trust can be found at: www.putneyhigh.gdst.net and www.gdst.net The most recent ISI inspection

graded the School ‘Exceptional’ for pupil achievement and ‘Excellent’ in all categories. The full report can be found here.

Inquisitive, intellectually curious and love learning

Ambitious , bold and striving for excellence

Innovative and open minded

A collaborative and democratic community

Which acts with integrity and kindness

And is down to earth

The ICT Department The ICT team consists of the ICT Operations Manager and three ICT Technicians. Members of the ICT team work independently and manage their own tasks

through the service desk, however, collaboration, knowledge sharing and discussion is a key part to this role. The team is based in the ICT Office.

There is a high demand on ICT support and service requests and it continues to grow as new as ICT initiatives come online. Paramount to the role is an un-

derstanding that we are here to support teaching and learning through the provision of ICT services and support, The role will involve face to face and written

communication with both staff and students across the school and therefore good English is essential. The main role of the ICT technician is to act as the first

point of contact for all requests which include all prioritisation and provide initial troubleshooting across all aspects of ICT related services.

The school consists of approximately 1200 users and over 500 computers and a 1000 iPads. The computers run on Windows 10 and Office 2016. We have 6

physical servers. Enterprise Wi-Fi is provided throughout the school. As part of the Girls’ Day School Trust we are supported by the Central ICT Team based at

the Trust offices in London. They provide central services such as internet, WAN connection, WiFi provision, Voice Over IP, remote access and technical sup-

port relating to these services.

Role

Job Role ICT Operations Manager

Responsible to: Director of IT and Digital Learning

Job purpose: To be responsible for the management,

installation, maintenance, availability

and integrity of the Schools ICT

infrastructure.

Manage a team of Technical staff

Ensure the ICT systems are maintained

in line with the schools requirements

Grade: Support Staff Grade 4 / 5

depending on experience

Salary: Grade 4: £27,072 - £36,453

Grade 5: £35,193 - £41,691

Hours: 36 hours per week

Holiday: 30 days plus 8 Bank Holiday to be taken

during school holidays

Job Specification Accountable for:

The support of Schools ICT Systems

Ensuring deadlines are met and delivering to the quality defined by the school

Leading and managing Technical staff

Delegated budget management as defined by the school

Key Responsibilties:

To act as the technical authority on the school’s ICT infrastructure

Support and train staff in their use of ICT Systems in conjunction with the Director of IT and Digital Learning

Ensure ICT systems are able to support Teaching, Learning and the Administration of the school

To conduct presentations and compile reports

Ensure all ICT schools systems are fully documented

General Management:

To be responsible for the management of all ICT systems within the school

Manage and maintain the backup of the schools electronic data

Performance management of Technical staff

Manage the reliability, performance and availability of the schools ICT infrastructure

Manage the implementation of new ICT systems and where appropriate work with the Trust Central ICT team in implementing new systems

Manage and maintain the schools communication systems

Management of the Network:

Ensure the school is compliant with the ICT licence requirements

Ensure the schools ICT systems are protected from security vulnerabilities and processes are in place to manage local and central ICT policy

To work with the Trust Central ICT team in managing issues escalated to the central ICT team

Work with 3rd party supplies in the resolution of ICT faults or the installation of new ICT systems

In conjunction with the Trust ICT Security and Compliance Manager develop robust disaster recover platforms and procedures and perform periodic Disaster

Recovery (DR) testing

Develop hardware and software solutions to meet the needs of the school, but which do not compromise the ICT systems and/or security of other schools or

Trust Office

Be responsible for a regular maintenance programme and ensure the resolution of failures in hardware and software

Ensure appropriate “housekeeping” tasks are implemented

Management of the Network cont’d:

Demonstrate best value in the provision of products and services

Undertake research and development

Decisions made in the course of the job:

Evaluate the impacts and implications of decisions made, and influence the course of action accordingly

In consultation with the Director of IT and Digital Learning, Deputy Head (Academic) and Headmistress make recommendations on the most appropriate

systems to implement to meet the school’s strategy and objectives

Evaluate the most appropriate solution

What technology to invest in to support the school

Budget decisions in conjunction with the Director of IT and Digital Learning

Supervision Received:

Directly by the Head of Digital Learning

Key relationships:

Headmistress

Deputy Head (Academic)

Director of IT and Digital Learning

Director of Finance and Operations (DFO) and Strategic Planning Group (SPG)

Trust Office Central ICT and 3rd party suppliers

Monitoring, evaluation & assessment:

Regularly review own practices, set personal targets and take responsibility for own self-development

Supporting the work of the School and GDST

Participate in meetings with Information Systems Managers and/or Heads of IT from other schools, representing the needs of Putney High School

Actively support and contribute to the overall aims and targets of the GDST and the School, attend and participate effectively in relevant meetings as

required

Work towards and support the school vision and the current school objectives outlined in the School Development Plan

Travel in support of the duties of the role

Stay overnight in support of the duties of the role

Work flexibly as required in support of the duties of the role

Other

The key responsibilities are not exhaustive and highlight a number of major tasks relevant to the post. The post holder may be required to undertake additional

duties which might reasonably by expected and which form part of the function of the post. This post and its associated role will be subject to review on an

annual basis, or:

As a result of a change in Strategic management

As a result of significant changes in operational requirements

As a result of agreed staff development/career review needs/objectives

Within six months of appointment

Adhere to policies as set out in Council’s regulations, Notes of Guidance, GDST circulars and the Staff Handbook (or other local medium) as amended from time to

time.

Undertake such other specific duties from time to time be reasonably assigned by the Headmistress. Where such duties amount to more than a temporary

adjustment to the main responsibilities of this job description it will be amended accordingly.

All school staff are expected to

Work towards and support the school vision and the current school objectives outlined in the School Development Plan

Contribute to the school’s programme of extra-curricular activites

Support and contribute to the school’s responsibility for safeguarding students

Work within the school’s health and safety policy to ensure a safe working environment for staff, students and visitors

Work within the GDST’s Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective

Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and

colleagues

Engage actively in the performance review process

Adhere to policies as set out in the GDST Council Regulations, Notes of Guidance and GDST circulars

Undertake other reasonable duties related to the job purpose required from time to time.

This job description should be seen as enabling rather than restrictive and will be subject to regular review.

Person Specification The successful candidate will have the following key skills and attributes

Essential Skills: A sound knowledge of:

Active Directory

Group Policy Management

Server 2008 / 2012 / 2016

Office 2016

SIMS

MAC OSX

IPads

TCP/IP

AV support, classroom and events

Printers / MFD / fixing common problems

Desirable Skills:

Working in the educational sector (school/college environment)

IP Telephony

Scripting

A flexible worker who works well in a team and proactive individually. Communication skills with both staff and students and works well under

pressure.

How to apply

Application

Please apply sending a covering letter addressed to Mrs Suzie Longstaff,

Headteacher of Putney High School, and completed application form to

recruitment@put.gdst.net. CVs are not accepted without a fully completed

application form.

The closing date is : Monday 10th September by 9.00am

Interviews will take place: Week beginning Monday 17th September

Candidates who are invited to interview will be required to bring an original

identification document (e.g. passport) and if applicable proof of eligibility to

work/reside in the UK as well as documents confirming educational and

professional qualifications. A confirmation of your address within the last

three months is also required.

Putney High School and the GDST are committed to safeguarding and

promoting the welfare of children, and applicants must be willing to undergo

child protection screening appropriate to the post, including checks with past

employers and the Disclosure and Barring Service.

Additional information Any candidate wishing to seek additional information should contact:

Helen Batchelor, HR Manager

Email: recruitment@put.gdst.net

Tel: 020 8788 4886